You contacted our customer service team about the issue, andwe explained to you that your phone was in fact fully functional but did have apink tint displayed on the LCDBased on that flaw the value we will pay foryour phone was decreasedWe also sent you two photographs of your phone toshow you
the pink tintClearly visibleUpon receipt of the email you openedfrom our customer representative with the photographs of your phone showing thepink tint, you asked that we return your phone to youPer your request, and your email which we have on filetelling us to return your item, we then sent your item back to you as requestedvia *** with trackingOur apologies for any confusion
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Well I guess they were tired of me, because it took one week of me bothering them to check my phones, then It took them another week to check mother phone, and finally it took them another week to check the video game which I know all where in good condition. The thing is is that I asked and every time except maybe once they were short with me and gave me the same general information I could get from the site. So I could no longer believe what it said on the site. I mean in general customer service was bad, but the rest if you are looking for quick service, don't look for it.
Regards,
[redacted]
I have checked with all of our customer service representatives
and all order notes on our system and no one is aware of your complaint about
this order. This is the first time we have heard from you, via this complaint
you filed here on the Revdex.com site. How could we help you resolve a problem if...
we
are not aware of it?We are not a scam, and want happy customers. Our technicians
comments about your phone states that it has pink hue. Absolutely no mention of
a cracked screen. The fact that your phone did have a pink hue brought the
value down. Our apologies for any confusion you had regarding a cracked screen.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This could have been explained to me without me having to contact the Revdex.com instead they were rude and short with me and provided me with the information that I already have and did not give me a chance to ask anything more. It all could have been avoided If they would have contacted them for me or even given me the number the contact the business. This is the message I received [redacted] (Nextworth)May 4, 11:00 AM Good afternoon,This card was sent for processing on 04/27/2015, as I mentioned before this card will take about 3 weeks to get to you. I am not satisfied with the response . How can I be sure Its being done. get to you.Thank you and have a great day![redacted]
Regards,
[redacted]
We do not have any record of you contacting our companyabout this issue. Your first contact with us is here. In all emails you havereceived from us, we provide you with a toll free number, email address andlive chat in order for our customers to contact us. I have personally reachedout to you...
multiple times via phone calls and have left you voice mails, andyou have not responded back.We want to help you. We are not in the bait and switchbusiness. We would not send you back the wrong phone as we have your IEMInumber.I will send you a copy of this email to the email address youprovided us as well and kindly ask that you get in touch with us so we canresolve.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I called the company and they offered me $70 for my phone. It's not $80 or $90 but it will do. As far as I know tho I did not see any pink hues. Customer service explained that most [redacted] 5's have this issue, it's a glitch from [redacted]. If it's a known glitch they should inform customers of this more and not quote so high from the beginning. It's still worth more than $54 tho! If they had offered me $70 instead of $54 tho I would have accepted so I think it's still a scam that they send such a lowball offer in hopes that someone will accept it. One good thing tho is that the lady in customer service was very nice.
Regards,
[redacted]
**. [redacted],Our apologies for the delay with this transaction. I spoke with our [redacted] agent and they guaranteed me that your card was mailed today. I understand your frustration as you have waited a long time to receive your payment. A number of issues occurred on our end which...
You contacted our customer service team about the issue, andwe explained to you that your phone was in fact fully functional but did have apink tint displayed on the LCDBased on that flaw the value we will pay foryour phone was decreasedWe also sent you two photographs of your phone toshow you
the pink tintClearly visibleUpon receipt of the email you openedfrom our customer representative with the photographs of your phone showing thepink tint, you asked that we return your phone to youPer your request, and your email which we have on filetelling us to return your item, we then sent your item back to you as requestedvia *** with trackingOur apologies for any confusion
We apologized for the delay and mailed your *** card to you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Well I guess they were tired of me, because it took one week of me bothering them to check my phones, then It took them another week to check mother phone, and finally it took them another week to check the video game which I know all where in good condition. The thing is is that I asked and every time except maybe once they were short with me and gave me the same general information I could get from the site. So I could no longer believe what it said on the site. I mean in general customer service was bad, but the rest if you are looking for quick service, don't look for it.
Regards,
[redacted]
I have checked with all of our customer service representatives
and all order notes on our system and no one is aware of your complaint about
this order. This is the first time we have heard from you, via this complaint
you filed here on the Revdex.com site. How could we help you resolve a problem if...
we
are not aware of it?We are not a scam, and want happy customers. Our technicians
comments about your phone states that it has pink hue. Absolutely no mention of
a cracked screen. The fact that your phone did have a pink hue brought the
value down. Our apologies for any confusion you had regarding a cracked screen.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This could have been explained to me without me having to contact the Revdex.com instead they were rude and short with me and provided me with the information that I already have and did not give me a chance to ask anything more. It all could have been avoided If they would have contacted them for me or even given me the number the contact the business. This is the message I received [redacted] (Nextworth)May 4, 11:00 AM Good afternoon,This card was sent for processing on 04/27/2015, as I mentioned before this card will take about 3 weeks to get to you. I am not satisfied with the response . How can I be sure Its being done. get to you.Thank you and have a great day![redacted]
Regards,
[redacted]
We do not have any record of you contacting our companyabout this issue. Your first contact with us is here. In all emails you havereceived from us, we provide you with a toll free number, email address andlive chat in order for our customers to contact us. I have personally reachedout to you...
multiple times via phone calls and have left you voice mails, andyou have not responded back.We want to help you. We are not in the bait and switchbusiness. We would not send you back the wrong phone as we have your IEMInumber.I will send you a copy of this email to the email address youprovided us as well and kindly ask that you get in touch with us so we canresolve.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I called the company and they offered me $70 for my phone. It's not $80 or $90 but it will do. As far as I know tho I did not see any pink hues. Customer service explained that most [redacted] 5's have this issue, it's a glitch from [redacted]. If it's a known glitch they should inform customers of this more and not quote so high from the beginning. It's still worth more than $54 tho! If they had offered me $70 instead of $54 tho I would have accepted so I think it's still a scam that they send such a lowball offer in hopes that someone will accept it. One good thing tho is that the lady in customer service was very nice.
Regards,
[redacted]
**. [redacted],Our apologies for the delay with this transaction. I spoke with our [redacted] agent and they guaranteed me that your card was mailed today. I understand your frustration as you have waited a long time to receive your payment. A number of issues occurred on our end which...
held up the process. Again, our apologies.?