** [redacted] ***,Our apologies for the delay with this transactionI spoke with our [redacted] agent and they guaranteed me that your card was mailed todayI understand your frustration as you have waited a long time to receive your paymentA number of issues occurred on our end which held up the processAgain, our apologies.?
I have checked with all of our customer service representatives and all order notes on our system and no one is aware of your complaint about this orderThis is the first time we have heard from you, via this complaint you filed here on the Revdex.com siteHow could we help you resolve a problem if we are not aware of it?We are not a scam, and want happy customersOur technicians comments about your phone states that it has pink hueAbsolutely no mention of a cracked screenThe fact that your phone did have a pink hue brought the value downOur apologies for any confusion you had regarding a cracked screen
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Well I guess they were tired of me, because it took one week of me bothering them to check my phones, then It took them another week to check mother phone, and finally it took them another week to check the video game which I know all where in good condition The thing is is that I asked and every time except maybe once they were short with me and gave me the same general information I could get from the siteSo I could no longer believe what it said on the site I mean in general customer service was bad, but the rest if you are looking for quick service, don't look for it Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI called the company and they offered me $for my phoneIt's not $or $but it will doAs far as I know tho I did not see any pink huesCustomer service explained that most [redacted] 5's have this issue, it's a glitch from ***If it's a known glitch they should inform customers of this more and not quote so high from the beginningIt's still worth more than $tho! If they had offered me $instead of $tho I would have accepted so I think it's still a scam that they send such a lowball offer in hopes that someone will accept itOne good thing tho is that the lady in customer service was very nice Regards, [redacted] ***
** [redacted] ***,Our apologies for the delay with this transactionI spoke with our [redacted] agent and they guaranteed me that your card was mailed todayI understand your frustration as you have waited a long time to receive your paymentA number of issues occurred on our end which held up the processAgain, our apologies.?
I have checked with all of our customer service representatives and all order notes on our system and no one is aware of your complaint about this orderThis is the first time we have heard from you, via this complaint you filed here on the Revdex.com siteHow could we help you resolve a problem if we are not aware of it?We are not a scam, and want happy customersOur technicians comments about your phone states that it has pink hueAbsolutely no mention of a cracked screenThe fact that your phone did have a pink hue brought the value downOur apologies for any confusion you had regarding a cracked screen
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Well I guess they were tired of me, because it took one week of me bothering them to check my phones, then It took them another week to check mother phone, and finally it took them another week to check the video game which I know all where in good condition The thing is is that I asked and every time except maybe once they were short with me and gave me the same general information I could get from the siteSo I could no longer believe what it said on the site I mean in general customer service was bad, but the rest if you are looking for quick service, don't look for it Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI called the company and they offered me $for my phoneIt's not $or $but it will doAs far as I know tho I did not see any pink huesCustomer service explained that most [redacted] 5's have this issue, it's a glitch from ***If it's a known glitch they should inform customers of this more and not quote so high from the beginningIt's still worth more than $tho! If they had offered me $instead of $tho I would have accepted so I think it's still a scam that they send such a lowball offer in hopes that someone will accept itOne good thing tho is that the lady in customer service was very nice Regards, [redacted] ***