Nexus Property Management LLC

Residents are notified in writing 120 days before the current lease expires that their lease is approaching expiration. After this renewal notice is sent in writing the residents are contacted over the next 60 days to touch base on what their intentions are for signing a new lease or...

giving a 60 day notice to vacate. Ms. [redacted] signed a new 12 month lease renewal on September 9, 2016, making the lease expire on December 7, 2017. Ms. [redacted] was informed of the termination fees that she would be responsible for if she chose to give a 60-day notice and terminate the new contract that she had signed. Ms. [redacted] was asking that we void her renewal and allow her to give notice. We will not void a contract that has been signed and executed by both parties.  Ms. [redacted] was informed of her options to terminate her lease.

The Community Manager is trying to reach you to discuss this matter further and come to a solution. Please contact them at your convenience.

Done as she asked.  Balance cleared.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would suggest that the company add this 120 day notice and official submission to the written lease. There are no clauses in writing on my contract specifying anything about submissions prior to the 60 day deadline. Positively nothing in writing on renewals. We all know this could have easily been pulled since I was in a grace period of my lease expiring. They are choosing to be difficult because they can. I as the tenant have zero rights here  or regard for being a good and on time paying tenant for the past 4 years. I'm regarded equally as a non paying tenant subject to whatever rules they make up as they go. I have since withdrawn my 60 day termination because I'm absolutely flabbergasted at the fees they would impose of almost $4,000 dollars. Dissapointed but I will have to remain at [redacted]'s Park until the fall of 2017.   
Regards,
[redacted]

This letter serves as a response to the carpet damages to your apartment at Pinnacle Pointe. Brett was present for the move out inspection as made aware of these charges at this time. The charges were fully explained to him by the Community Manager at the time that the keys were surrendered to the...

apartment. We have shared the photographs of the carpeting with you in your email dispute that was sent to us on Tuesday, May 9th as well as Thursday May 11th. As explained in both of these emails you were assessed a pro-rated charge for carpet replacement due to the fact that we detected pet urine in the carpet during the move out inspection. The carpet was brand new when you moved into the apartment on March 27, 2015. While you did not have a say in living on new or old carpeting it does not change the fact that the carpeting was damaged beyond normal wear and tear by a pet and had to be replaced. The pet damage is evident in the photos that were shared with you as you can visually see the yellow urine circles on the underside of the carpeting and a urine odor was detected by the 3 staff members that walked your apartment during the final inspection. According to your lease you will be responsible for any damages that are beyond normal wear and tear, pet urine is not considered normal wear and tear. I have attached your lease for your review, it goes over damages to the property. The life of carpeting can last much longer than 7 years if properly cared for, we find 7 years a fair length of time for carpet life therefore that is how carpet charges are assessed.  There will not be any adjustments made to the amount due as we see the charges fair and accurate.

We are not denying that an email was sent to Ms. [redacted] in error asking her to renew her lease or give notice after she had already signed a new lease.  Stacey spoke with Ms. [redacted] on October 1st about this and told her that she overlooked her lease being attached in the system, she apologized for the error and that was the end of the discussion on that date. As you can see from our attachment documentation the date of the attachment is dated 09/09/2016; this is computer generated so I am not certain what Ms. [redacted] is trying to prove about the lease being entered after that date. The lease became valid and binding on the day that Ms. [redacted] signed it. Lease break penalties are not negotiable therefore the only reasonable offer we have for Ms. [redacted] is to find a sub-lessee or to break the lease and make payment arrangements on the lease break penalties. At no point did we dent her notice, residents are free to give notice at any point but there are buyout terms if the lease has not expired. Stacey emailed Ms. [redacted] letting her know that we would not void her new lease as she was requesting, not that we would not accept her notice.
We ask that this matter be closed as we feel we have given Ms. [redacted] her options.

You were given the opportunity to view the damages to the apartment when you turned in your keys and you refused. The photo's of the damage were sent to you through email. The charges will stand, we are not negotiating as stated to you before.

There was no damage done to the property. We were repeatedly told the up to the last week's of moving out that all the information we provided was adequate and would result in no additional fees until the last couple weeks we were in continuous contact with the office agent [redacted] who kept "forgetting"about the paperwork we had provided. The walls were double coated in white paint, the argument the agent made is that it was the wrong color white and "white is the hardest color to cover up" according to the agent which is highly inaccurate as my mother paints houses for a living. The dispute over the carpet by the agent has no regards to damage.  We we told "the concrete underneath the carpet was stained" and therfore we would have to replace already 6 yr old carpet that was discussed it was to be replaced after we moved out during our initial lease signing.  All of these false allegations were made after we had vacated the property and turned in the keys and had already lived in louisville for over a month and had no access to the property to review damages. The blinds were never discussed. This agency continously creates allegations long after the residents move out of the properties and cannot be provided with adequate proof of the damage they are accused of making.  No walk through was completed before our keys were turned in and within a week of us moving the contact we did have started we were perfectly fine and the property looked great and these allegations popped up?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I did not get pictures although I have my own on the damages caused by the flood from the upstairs apartment and from the times the hvac overflowed.  My offer is legitimate and reasonable.  
Regards,
[redacted]

3 notices about your balance were sent to [redacted] on the following dates:9/19/1412/17/141/19/15sent to collections on 3/20/15A 60 day notice is required, you gave 35 day notice. The carpet was damaged, the walls required a double coat and the blinds were broken.

They had pets,  the pets damaged the carpet, there was no pet damage prior to move in.  We have pictures of the damage after they moved out, the balance is due.

Ms. [redacted] emailed the [redacted] webpage in regards to this same issue. The email was responded to and Ms. [redacted] acknowledged the response, this issue has been resolved.

Spoke with [redacted] today, walked her apartment.  Ok to transfer to OX with 60 day notice.  Apartment needs to be painted after move out she will be responsible for the cost.  I told her I could not check the carpet for pet damage while she was still there, will check after moveout if...

there is damage she will be responsible for it.  Just needs to fulfill 60 day notice and pay balances in full. This is a copy of the conversation I had with [redacted] on August 26, 2015.  I am not sure what is unclear.

The unit was walked with the residents upon move out, this is normal practice. Upon pulling the carpet back (again a normal practice that is done once someone moves out) there was significant pet damage found.  As a company if there is pet damage to carpet we charge based upon the age of the...

carpet for the carpet replacement.  Pictures were taken of the damage. This was explained in person as well as several times over the phone to Mr. [redacted].  He became angry and said he would see us in court.  At that time the conversation ended.  Mr. [redacted] continued to call the corporate office and when he did not like what he was hearing and the conversations were ended he would immediately call back.  This went on for about 20 or so minutes.All documentation has been mailed to Mr. [redacted] and [redacted] for their review.

The address was [redacted]. This is the [redacted] in FlorenceMy maiden name was [redacted] at the time of the lease and the other person on the lease was [redacted]. We have both been affected on our credit...

reports due to this alleged debt.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The leasing office explained to us that the work order was completed on the same day it was reported, Sunday, and now we're being told that it was completed the next day. I find it troubling that no one can actually tell us the correct time someone was in our apartment without our knowledge. Not to mention the fact that we were never told it was going to be or had been fixed. I've never lived in an apartment where maintenance comes in without notice. I've always been given 24 hours notice unless it was an emergency.We were also never given the option to do a walkthrough of the apartment. We were told the apartment would be ready on 1/19/18 per the website, and then not until 1/26/18. We were told we had to sign the lease, and that we would get the keys once the apartment was ready, and not until 1/26. The lack of communication between [redacted] Employees and tenants is absolutely atrocious. I have never been so dissatisfied with a rental company in my life. 
Regards,
[redacted]

No I don't have move in pictures or pictures upon moving out.  I didn't think I was going to be in this predicament with such a dishonest landlord.  At this point the burden of proof is on Nexus and so far they haven't been able to prove that the damage that they are claiming was caused by my pet.  The damage was there when I moved in as indicated on the form that I have already provided the Revdex.com as well as reminded Nexus. Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11831774, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowwe still think it is unfair that we moved because of their lack of response on complaints regarding health issues and safety issues. We moved because of the lady who smoked next door that had her smoke coming into our apartment and also because of safety ssues. Nowhere did they ever say that we would be in charge of replacing the entire carpet. Other tenants are in for a rude awakening when they leave especially the ones that have therapy dogs or even children. We feel like even the everyday wear and tear which was part of the contract and included in the portion that stated that we would not have held against us isn't even being included in any of these conversations. We're at the point where we're probably not going to get anywhere with the manager of the property even though she told the guy downstairs who complained about his noise and made me feel unsafe and also really didn't do much to solve the problem with lady next door. Just sending letters is not going to help the situation and we're fighting this a lot more because we were pretty much forced to move because of these two occurrences. We're going to stand strong and brett will be reaching out to corporate again on Monday.Regards,
[redacted]

[redacted]
 Click on link above to see pictures of the damage.