Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ To whom it may concern Our system shows only the order #XXXXXXXX linked to the email linked to Customer´s email The original order confirmation email is attached The Customer placed the order#XXXXXXXX manually for the Software Avast Pro Antivirus on 10/01/ Based on the request in this complaint, on 10/19/Nexway sent the email below to the Customer: Hello, This email is a confirmation that we have cancelled your order NoXXXXXXXX You will receive a full refund within business days should you have already been charged Please ensure that the software has been completely removed from your computer and that all downloaded files have been deleted If you need further assistance or information, please don't hesitate to contact us again *Please note that if the order was cancelled right after the purchase, the charge may simply disappear from your account, rather than showing up as a charge then a subsequent creditThis may take up to business days to occur Please don´t hesitate to contact us again if you have further questions Customer Service Avast/ Nexway Regarding the second charge mentioned,we could't find it in our systems, so we sent the email below to the customer: Hello, thank you for contacting us We have received your complaint filled at Revdex.com As per your request we have cancelled the order #XXXXXXXX of $for the Avast Pro Antivirus Regarding the second charge mentioned,we couldn't find in our systemThis order was probably placed with Digital River, a different reseller of avast! products, and cannot be accessed from this department Please contact Digital River directly at X-XXX-XXX-XXXX [redacted] or http://info.digitalriver.com/Contact-Us.html and they will be able to assist you If your credit card or PayPal statement lists Nexway Software and not DRI (Digital River), please reply to this email and specify: - the email address used to place the order - the order number - the name of the person who placed the order - the exact transaction date and amount listed on your statement Please don´t hesitate to contact us if you have further questions Customer Service Avast/ Nexway Please don´t hesitate to contact us if you have further questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Though I am not receiving all of the charges to my credit card, I am satisfied with just getting the amount they are creditingThank you so much for your assistance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, This matter has been resolved[redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
To whom it may concern, as per customer request, the orders were cancelled and the full amount will be refunded as charged, $and $ The refund should be posted within business days If you have any questions, please contact us at [redacted]
Hello, we apologize for the inconvenience it might have caused Following the customer's request we have canceled the order and the full refund will be posted within business days to the payment method charged Please don't hesitate to contact us again if you have further questions
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ To whom it may concern Our system shows only the order #XXXXXXXX linked to the email linked to Customer´s email The original order confirmation email is attached The Customer placed the order#XXXXXXXX manually for the Software Avast Pro Antivirus on 10/01/ Based on the request in this complaint, on 10/19/Nexway sent the email below to the Customer: Hello, This email is a confirmation that we have cancelled your order NoXXXXXXXX You will receive a full refund within business days should you have already been charged Please ensure that the software has been completely removed from your computer and that all downloaded files have been deleted If you need further assistance or information, please don't hesitate to contact us again *Please note that if the order was cancelled right after the purchase, the charge may simply disappear from your account, rather than showing up as a charge then a subsequent creditThis may take up to business days to occur Please don´t hesitate to contact us again if you have further questions Customer Service Avast/ Nexway Regarding the second charge mentioned,we could't find it in our systems, so we sent the email below to the customer: Hello, thank you for contacting us We have received your complaint filled at Revdex.com As per your request we have cancelled the order #XXXXXXXX of $for the Avast Pro Antivirus Regarding the second charge mentioned,we couldn't find in our systemThis order was probably placed with Digital River, a different reseller of avast! products, and cannot be accessed from this department Please contact Digital River directly at X-XXX-XXX-XXXX [redacted] or http://info.digitalriver.com/Contact-Us.html and they will be able to assist you If your credit card or PayPal statement lists Nexway Software and not DRI (Digital River), please reply to this email and specify: - the email address used to place the order - the order number - the name of the person who placed the order - the exact transaction date and amount listed on your statement Please don´t hesitate to contact us if you have further questions Customer Service Avast/ Nexway Please don´t hesitate to contact us if you have further questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Though I am not receiving all of the charges to my credit card, I am satisfied with just getting the amount they are creditingThank you so much for your assistance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, This matter has been resolved[redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
To whom it may concern, as per customer request, the orders were cancelled and the full amount will be refunded as charged, $and $ The refund should be posted within business days If you have any questions, please contact us at [redacted]
Hello, we apologize for the inconvenience it might have caused Following the customer's request we have canceled the order and the full refund will be posted within business days to the payment method charged Please don't hesitate to contact us again if you have further questions