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NFL Ticket Exchange Reviews (11)

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:While I agree that the details in your response are accurate, quoting and re-iterating that seat locations were acknowledged, T & C's were agreed too and an NFL Fan Code of Conduct just shows to me that you really don't care about customer satisfaction at this point Generally in my experience, most vendors would be flexible in situations such as this one, especially when the consumer isn't really asking for anything other than to exchange for something of a similar valueAs an avid NFL fan, it is disappointing to me that we essentially received a "buyer beware" response to this situation Sincerely, [redacted]

Dear Ms [redacted] , Our office is in receipt of your recent correspondence sent to the Revdex.com As you will recall your complaint was regarding your online order for the [redacted] at the [redacted] - [redacted] Superdome on September 1st, at 7pm (Invoice number [redacted] ) We welcome this opportunity to explain why we cannot comply with your request as you were notified that your tickets would need to be printedThe NFL Ticket Exchange by Ticketmaster is a safe and secure online ticket resale marketplace for buyers and sellersThe Exchange provides fans with access to hard-to-get tickets to NFL games that may otherwise be unavailable through primary distribution channelsWhen fans buy tickets through the Exchange, they can be assured of a safe, secure transactionTickets are listed by established ticket suppliers and resellers as well as individuals Prior to purchasing, you are given the opportunity to review all costs associated with the order and you are able to review the details of your order before filling out any pertinent personal and credit card information After selecting the tickets you requested, you would have viewed the Order Screen On the left hand side of the Order Screen is an Order Summary detail which lists the event, date, venue, time, seat locations, quantity ordered, and price per ticket, service charge, shipping method, shipping fee and order total All fees associated with your purchase are shown on the Order SummaryAfter filling in all personal information, you clicked the Place Order button Next to the Place Order button, it shows the Terms and Conditions, which sates: I confirm that I have read, and greed to the Terms and Conditions All sales are finalBecause you agreed to these Terms and Conditions, including the condition that “All sales are final,” as a matter of policy and immediately following your purchase a refund was not availableOur records further indicate that your tickets were emailed to the email address provided at the point of purchase on September 1st, We also show that you contacted our office on September 3rd, and spoke with a customer service agent and a manager During this call you advised that the person you purchased the ticket for could not attend the event and requested a refund The customer service agent advised that unfortunately a refund was not available and at that time you asked to speak with a manager When speaking with the manager you advised that you were unable to print your tickets At that time you also forwarded the email to print your tickets to our manager who confirmed that the link worked and unfortunately advised we are unable to cancel your order We regret to learn of your dissatisfaction with your NFL Ticket Exchange purchase; however, we respectfully decline to grant your request for a refund as we fulfilled our responsibility by securing, purchasing and delivering the tickets you requested Sincerely, [redacted] Consumer Support Specialist

I purchased one ticket on September 1st, through the NFL Ticket Exchange by *** *** for the Baltomore *** at *** *** ***When I proceeded to access the ticket and pull it up electronically to be scanned, I could not pull it upI followed the steps where it stated to "click here to access ticket"Upon doing so I kept receiving an error messageI even attempted to create an account as a new user to access the ticket, nothing happened except for the fact that I kept receiving an error messageThe ticket was purchased for my guest who came to stay with me and they could not use the ticketIt was embarrassing and an inconvenience because we were holding up the line and my guest could not use the ticket to watch the gameI called the customer service number on Saturday September 3rd, to explain what occurred and to get a refund I was received with an attitude from both the representative name Monique and with the manager GinaWhen I spoke with *** she kept

On 8/5/I was listing my pre season tickets for the Tampa game on 8/ For some reason when I entered $for two tickets and $for the other tickets, The wrong game popped in front of the Pre Season game and the wrong game got advertisedThe system posted a regular season game in December 22nd or 23rd I immediately recognized the computer mistake and went to cancel the transaction But although not a minute passed by, the tickets were sold immediately to some ticket broker I have the Email time line when they were listed to showing sold a minute later I was even able to cancel the transaction of two of the four tickets with an Email confirmation but they still show sold despite the transaction I called *** *** and spoke to a REP named Tanisha She recognized the gross error and spoke to her supervisor She told me to don't worry that they will be able to rescind the transaction and I would get all tickets back the next dayWas told that it was a good thin

I purchased tickets from this company, they did not deliver after hours of conversations with this company, they did not assist in a resolutionThey stated they would have our tickets and never deliverd Im not happy we sat in hours of heatjust to be told they could not assist Terrible experience I would never recommend anyone to ever use this facility GO TO ***

Dear Mr***, We are in receipt of your recent complaint submitted to the Revdex.com regarding your purchase of two tickets to the *** *** at the *** Stadium on October 9th, at 1pm (Invoice number ***). As you will recall, your complaint involves the
seat locations on your NFL Ticket Exchange online order. We welcome this opportunity to explain why we cannot comply with your requestThe NFL Ticket Exchange by Ticketmaster is a safe and secure online ticket resale marketplace for buyers and sellersThe Exchange provides fans with access to hard-to-get tickets to NFL games that may otherwise be unavailable through primary distribution channelsWhen fans buy tickets through the Exchange, they can be assured of a safe, secure transactionTickets are listed by established ticket suppliers and resellers as well as individualsPrior to purchasing, you were given the opportunity to review all costs associated with the order and to review the details of your order, including the date of the event as well as the number of tickets you were purchasing, before filling out any pertinent personal and credit card information. After selecting the tickets you requested, you would have viewed the Order Screen. On the left hand side of the Order Screen was an Order Summary detail which listed the event, date, venue, time, seat locations, quantity ordered, price per ticket, service charge, shipping fee and order total. All fees associated with your purchase were shown on the Order SummaryAfter filling in all personal information, you were presented with the Place Order button, adjacent to which appeared Terms and Conditions containing the following clear and binding language: I confirm that I have read, and greed to the Terms and Conditions. All sales are finalBecause you agreed to these Terms and Conditions, including the condition that “All sales are final,” as a matter of policy and immediately following your purchase a refund was not available Our records indicate that you submitted your ticket request on August 17th, at 6:30amImmediately afterwards, you received an email notifying you that we had received your request and provided you a summary of your order. That summary provided you a break down of your order which lists the event, date, venue, time, seat locations, quantity ordered, price per ticket, service charge, shipping fee and order total. We show you contacted our office on August 17th, at 10:03am advising that your girlfriend purchased these tickets and that the tickets are located on the opposing teams side, you requested to cancel this order to obtain tickets on the correct side of the field. At that time you spoke with a customer service agent, *** who reviewed your ticket purchase. The complaint also referenced your concern for the area that you purchased seats within, the *** *** sections. Please note that all seating within the *** Stadium abides by the NFL Fan Code of Conduct, while at the *** Stadium, the following types of behavior will not be permitted: Intoxication or other signs of alcohol impairment that results in irresponsible behaviorSmokingBehavior that is socially unacceptable, offensive, unruly or illegal in natureUsing or displaying foul or inflammatory language or gesturesVerbal or physical harassment of the opposing team’s fansThrowing objects onto the field A complete list of the Fan Code of Conduct for the *** Stadium can be located at: http://www.***stadium.com/guest-services/fan-code-of-conduct.php. Unfortunately we are unable to cancel your order as the order had already been confirmed and processed as it was received. If you wish to list your tickets for resale you may do so by going to www.ticketexchangebyticketmaster.com/NFL/SellYourTickets/Login.aspx We sincerely regret that you are disappointed with your recent NFL Ticket Exchange purchase; however, we respectfully decline to grant your request for a refund as NFL Ticket Exchange fulfilled our responsibility by securing, purchasing and delivering the tickets you requested. Sincerely, *** *** Consumer Support Specialist

After placing an order for *** *** NFL tickets it was brought to my attention that the seats purchased from NFL Ticket Exchange are in the "*** ***" section of the stadium This certain area is notorious for rowdy fans that can engage in physical violence as well as use profane language throughout the eventThe fact the seats were located in this area was not indicated to us at any point during the ordering process and as we are fans of the opposing team for this game we have been advised not to sit in this section
Spoke to a live agent (***) via telephone at approximately 10:45am 8/17/ While *** said she understood the situation, she advised there was nothing she could do to exchange or refund the ticket purchase The only option I was given is to re-list the tickets on the exchange website and pay a commission if the tickets did happen to sell While this may be an option it is pretty unreasonable to ask a consumer to pay a buyers as well as a seller co

Complaint: [redacted]
I am rejecting this response because:While I agree that the details in your response are accurate, quoting and re-iterating that seat locations were acknowledged, T & C's were agreed too and an NFL Fan Code of Conduct just shows to me that you really don't care about customer satisfaction at this point.  Generally in my experience, most vendors would be flexible in situations such as this one, especially when the consumer isn't really asking for anything other than to exchange for something of a similar value. As an avid NFL fan, it is disappointing to me that we essentially received a "buyer beware" response to this situation.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Ms. [redacted], Our office is in receipt of your recent correspondence sent to the Revdex.com.  As you will recall your complaint was regarding your online order for the [redacted] at the [redacted] Superdome on September 1st, 2016 at 7pm (Invoice number...

[redacted]).  We welcome this opportunity to explain why we cannot comply with your request as you were notified that your tickets would need to be printed. The NFL Ticket Exchange by Ticketmaster is a safe and secure online ticket resale marketplace for buyers and sellers. The Exchange provides fans with access to hard-to-get tickets to NFL games that may otherwise be unavailable through primary distribution channels. When fans buy tickets through the Exchange, they can be assured of a safe, secure transaction. Tickets are listed by established ticket suppliers and resellers as well as individuals Prior to purchasing, you are given the opportunity to review all costs associated with the order and you are able to review the details of your order before filling out any pertinent personal and credit card information.  After selecting the tickets you requested, you would have viewed the Order Screen.  On the left hand side of the Order Screen is an Order Summary detail which lists the event, date, venue, time, seat locations, quantity ordered, and price per ticket, service charge, shipping method, shipping fee and order total.  All fees associated with your purchase are shown on the Order Summary. After filling in all personal information, you clicked the Place Order button.  Next to the Place Order button, it shows the Terms and Conditions, which sates: I confirm that I have read, and greed to the Terms and Conditions.  All sales are final. Because you agreed to these Terms and Conditions, including the condition that “All sales are final,” as a matter of policy and immediately following your purchase a refund was not available. Our records further indicate that your tickets were emailed to the email address provided at the point of purchase on September 1st, 2016.  We also show that you contacted our office on September 3rd, 2016 and spoke with a customer service agent and a manager.  During this call you advised that the person you purchased the ticket for could not attend the event and requested a refund.  The customer service agent advised that unfortunately a refund was not available and at that time you asked to speak with a manager.  When speaking with the manager you advised that you were unable to print your tickets.  At that time you also forwarded the email to print your tickets to our manager who confirmed that the link worked and unfortunately advised we are unable to cancel your order.   We regret to learn of your dissatisfaction with your NFL Ticket Exchange purchase; however, we respectfully decline to grant your request for a refund as we fulfilled our responsibility by securing, purchasing and delivering the tickets you requested.    Sincerely,     [redacted] Consumer Support Specialist

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