NFW Auto Sales

First off we are sincerely sorry that you are experiencing the issues you have mentioned having with the vehicle. However nothing was done underhandedly or deceptively regarding this sale. You had the vehicle inspected by a Land Rover specialist and upon those results you felt well enough to...

purchase the vehicle. Having performed a buyers check is highly recommended in any situation as a safe guard to both parties to try and avoid these exact situations. These pre -purchase checks do not guarantee that parts can not malfunction and issues won't arise. Now to your wild and ludicrous accusations that we took an otherwise functional and operable car and "swapped" parts to try and gain something extra from you when we had to "out of our own pocket" pay for the labor in which these parts were installed, make no logical sense whatsoever. You simply stated your budget and we accommodated that. Where things get really interesting is that if you were still having issues and you had brought it to our attention we would have been able to address those issues but you decided upon your own to take it to a Land Rover specialist to have your own repairs done. As that happens we have no way of knowing what did or did not happen in that time frame nor are we liable.We never want to hear of a situation where these things occur, you are not alone in dealing with these matters and the impact they have on the over all business of doing things. But the deal was handled honestly and done with all parties in agreement to what was being dealt with.

Complaint: [redacted]
I am rejecting this response because:I made the vehicle available on sevral occasions for repair even paying out of pocket or repairs the same day I tookpossession.
Regards,
[redacted]