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NGH Tours Reviews (2)

Horrible customer service, highly unlikely to recommend anyone

Here is what I wrote and their reply: [redacted]

Hi: I want to comment on your tour.
1. I will never go back on your tour bus.
2. I wish you had at least given me notice that this is fully geared to [redacted] people. [redacted]
3. Very frustrated because the first day on the bus, the tour guide seemed to cater to the [redacted]. We (the 4 non [redacted]) had to remind them (including driver) to speak English. This was constant.
4. The tour guide was not so pleasant. Towards the end yes but not at the beginning. The bus driver-[redacted], loud, etc. I have never hated a bus tour so much as yours.
5. By the end of Saturday night I was so frustrated and [redacted] that I yelled at the tour guided. I really hate this trip so far.
6. The Agawa Canyon Railway - well we on the bus should get a credit for a 3rd class coach car. This was unbelievably disappointed. When I saw what the other NGH Tour bus people got and what other got, I was furious. How dare we get charged $123.00 for a [redacted] coach car.
a. The real train cars had tv screens so that they could see the front how the train was going. The seating was beautiful and comfortable. The attendants treat them better than us. I really did not appreciate the experience.

All in all I can't even rate you because most of it was disappointing on the bus and stops.
The Scenery and science that was amazing.

This was just not worth due to frustration, upset, treated as third class, etc.

The hotel that we stopped in Sault Ste Marie with no real (not [redacted] restaurant around) wby a whole bunch of restaurants that they could have stopped but NO!!! Your tour guide told me to GOOGLE for restaurants. Wow, how sweet??
Some went to [redacted] that had no sandwichs for the next day trip; Casino was not worth the walk; [redacted]'s was the best. [redacted], really????

I could write you so much more. I am not fussy, trust me but this ... was a nightmare.

I had looked so forward to this; only ending up in total disappointed.



REPSONSE:
Thank you for your email alerting us to the problem that you have been having with our tour. We are sorry that you feel so frustrated about this tour and apologize for any inconvenient that caused you.
In terms of the cabin on the train, there is no differences of the cabin. All our customers got the same tickets and seats on the train. Please be assured that we treat our customers equally and respectfully.
Thank you for taking the time to write to us. It's a good reminder for us to reinforce our management.

Sincerely,

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Address: 3621 Hwy 7 E, Markham, Ontario, Canada, L3R 0G6

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