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Niagara Credit Solutions

420 Lawrence Bell Dr Ste 2, Williamsville, New York, United States, 14221-8820

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Niagara Credit Solutions Reviews (%countItem)

They (Vonnie) left me a voicemail with Kathleen's personal information on a VOICEMAIL, in this voicemail all they say is that if I am not Kathleen to stop listening. My phone number has NEVER been associated with Kathleen, I could be anybody realistically. Anybody could keep listening to her personal information. When I called into the line to have my number removed, as it should not have been added in the first place,I mentioned that personal information should NEVER be left on voicemails because they cannot confirm who is receiving the message, the representative (Vonnie) laughed at me. I don't know what is so funny about that type of situation but based off of other complaints online, I am truly not sure how they are still in business.

Niagara Credit Solutions Response • Oct 02, 2019

I would like to provide the following background information to you:oNiagara Credit Solutions, Inc. is a national third-party collection agency located inLackawanna, New York and is registered with the Commonwealth of MassachusettsCommissioner of Banks.oOn 09-06-2019, one of our clients placed an account in our office with a name notmatching that of the complainant.oUpon receipt of the account, Niagara Credit Solutions, Inc. performed a skip-tracingcycle, which included checking various national databases to ensure we arecontacting the appropriate party.oOn 09-16-2019, our office attempted to contact the person named on the account inquestion on several potential contact telephone numbers provided on the account. Ouroffice left a single FDCPA prescribed FOTI compliant message on the telephonenumbers provided on the account in question.oOn 09-16-2019, our office received a telephone call from the complainant stating thata telephone number we had dialed, ending in 4232, was a wrong number for theperson we were attempting to contact. Our representative removed the number andnotated it as a wrong contact number in our system.oOn 09-17-2019, our office received notice of a Revdex.com complaint

To respond to the complainant’s allegations, please be advised:o Niagara Credit Solutions, Inc. denies that our office left an inappropriate voicemail message.o Niagara Credit Solutions, Inc. denies that the representative revealed personal information in the voicemail message.o Niagara Credit Solutions, Inc. denies that the representative who spoke to the complainant “laughed at her”.o Niagara Credit Solutions, Inc. denies that our representative “is not qualified or professional”.To respond to complainant’s desires:o We, Niagara Credit Solutions, Inc. have removed the telephone number (413) 557-4232 from the account in question and it has been notated as a wrong number in our system.o While we have removed the complainant’s telephone number from this account it is possible that our firm may call the complainant again, but only if another, different account is placed in our office with the complainant’s telephone number. Although highly unlikely, if that happens please direct the complainant to contact me directly and I will ensure the telephone number is again removed from our active placements.In closing, I would like to say that Niagara Credit Solutions, Inc. is a professional debt collection service and we take pride in providing our client’s and their customers with high levels of customer service while maintaining our company motto of “Integrity Above All”. The management and owners of the firm do not condone harassment nor tolerate unprofessional actions by our employees. We regularly monitor our employees for compliance with Federal, State and Local laws along with strict adherence to our company’s standard operating procedures. While my investigation leads me to believe our employees have followed all collection laws and company standard operating procedures, please pass along my apology to the complainant that they felt it necessary to contact you to intercede on their behalf.If you or the complainant has any questions regarding this matter I may be reached at [email protected] 1-716-681-6816 ext 422.

This company keeps calling my phone & my husband phone.
Demanding payment on a debt I do not owe-
They have been told on numerous occasions to stop calling our phones.
I've also wrote to them telling them to stop all communication with me.
The calls stop for 2 months & as of today not only did they call my phone but also my husband phone. I am sick of them barrasing me over a dent I do not owe!!!!

Niagara Credit Solutions Response • Apr 02, 2019

o On 03-18-2019, our office received a second call from a person claiming to be the complainant. The same supervisor handled the call. The complainant confirmed her identity and was provided the applicable disclosures and information on the account as outlined in the FDCP A. The complainant gave permission to speak to her husband regarding the account. The complainant's husband claims they had sent our office "cease and desist" correspondence. Our supervisor informed the complainant's husband that we have not received any such correspondence. The complainant's husband said he did not believe this and stated intent to file a complaint.o On 03-19-2019, our office received a Revdex.com complaint.

o Niagara Credit Solutions, Inc. denies that our office continued to call the complainant after being instructed to cease.o Niagara Credit Solutions, Inc. denies that our office received any written correspondence from the complainant.o Niagara Credit Solutions, Inc. denies that our office harassed the complainant.

o We, Niagara Credit Solutions, Inc. have notated the complainant's dispute on the account as well as the demand that our company cease contact with the complainant. Our company has also informed our client owning the account of the complainant's dispute and demand for contact to cease from our office.o We, Niagara Credit Solutions, Inc. will honor the request from the complainant and will no longer be pursuing collection efforts on the account or contacting the complainant. Our office will close and return the account in question to our client owning the account. The only way our office would potentially contact the complainant again is if a different, separate account with the complainant's name and information was to be placed with our office. In the unlikely event that this occurs please instruct the complainant to contact me directly.o Even though our office, Niagara Credit Solutions, Inc., will no longer be contacting the complainant regarding the account it does not mean the account is satisfied.

In closing, I would like to say that Niagara Credit Solutions, Inc. is a professional debt collection service and we take pride in providing our client's and their customers with high levels of customer service while maintaining our company motto of "Integrity Above All". The management and owners of the firm do not condone harassment nor tolerate unprofessional actions by our employees. We regularly monitor our employees for compliance with Federal, State and Local laws along with strict adherence to our company's standard operating procedures. While my investigation leads me to believe our employees have followed all collection laws and company standard operating procedures, please pass along my apology to the complainant that they felt it necessary to contact you to intercede on their behalf If you or the complainant has any questions regarding this matter, I may be reached at k***@niagaracs.com 1-716-681-6816 ext 422.

Calls and ask for personal info and when your hesitant to give it to them they are rude, very unprofessional. Not sure why any company would hire them to handle collections, there success rate has to be low because of the way they conduct there business.

I am receiving phone calls and other verification of employment requests from this company at my job and I do not know why. I have been reprimanded verbally because of this and II do not own any accounts with Niagara.

Niagara Credit Solutions Response • Oct 30, 2018

I would like to provide the following background information to you:o Niagara Credit Solutions, Inc. is a national third-party collection agency locatedin Lackawanna, New York and is registered with the State of MississippiSecretary of State, Business ID# ***.o On 10-05-2018, one of our clients placed an account in our office with a namematching that of the complainant.o Upon receipt of the account, Niagara Credit Solutions, Inc. performed a skiptracingcycle, which included checking various national databases to ensure weare contacting the appropriate party.o The account in question is a judgment filed in Waukesha County on 12-08-2008,case number ***.o On 10-09-2018, our office attempted to contact the complainant on severalpotential contact telephone numbers provided on the account in question. Ouroffice was unable to reach the complainant on any of these telephone numbers.o On 10-09-2018, our office sent verification of employment to the complainant'splace of employment on behalf of our client owning the account. Being that theaccount is a judgment, our client has the option to proceed with potentialgarnishment if a mutually acceptable repayment agreement is not reached

o We, Niagara Credit Solutions, Inc. will no longer contact the complainantregarding this account as requested in the complaint.o While we have removed the complainant's contact information from this accountit is possible that our firm may call the complainant again?? but only if another,different account is placed in our office with the complainant's information.Although highly unlikely, if that happens please direct the complainant to contactme directly and I will insure his telephone number is again removed from ouractive placements.o Even though our office, Niagara Credit Solutions, Inc., will no longer becontacting the complainant regarding the account it does not mean the account issatisfied.In closing, I would like to say that Niagara Credit Solutions, Inc. ,is a professional debtcollection service and we take pride in providing our client's and their customers withhigh levels of customer service while maintaining our company motto of "IntegrityAbove All". The management and owners of the firm do not condone harassment nortolerate unprofessional actions by our employees. We regularly monitor our employeesfor compliance with Federal, State and Local laws along with strict adherence to ourcompany's standard operating procedures. While my investigation leads me to believeour employees have followed all collection laws and company standard operatingprocedures, please pass along my apology to the complainant that they felt it necessary tocontact you to intercede on their behalf.

the Niagara Account # *** had been paid off more than five years ago to ***. This is the second time I informed a collection agency that debt is pay off but they keep switching agencies. They should have the information the same way the have the debt. I want them to stop harassing and asking for money that was already pay.

Niagara Credit Solutions Response

I am in receipt of your recent correspondence and have finished my investigation. I would like to provide the following background information to you: o Niagara Credit Solutions, Inc. is a national third-party collection agency located in ***, New York and is registered with the State of New Jersey Division of Revenue. o On 06-19-2017, one of our clients placed an account in our office with a name matching that of the complainant. o Upon receipt of the account, Niagara Credit Solutions, Inc. performed a skiptracing cycle, which included checking various national databases to ensure we are contacting the appropriate party. o The account in question is a judgment filed in *** County on 03-04-2009, case number DC ***. o On 06-22-2017, our office sent the legally required initial "Dunning notice" to the complainant outlining the information pertinent to the account and required by State and Federal regulations. o On 07-13-2017, our office received a Revdex.com complaint. To respond to the complainant's allegations, please be advised: ***, ***, NY ***. o Niagara Credit Solutions, Inc. denies that our office harassed the complainant. To respond to complainant's desires: o We, Niagara Credit Solutions, Inc. will comply with the complainant's request and cease collection efforts regarding the account in question. o Even though our office, Niagara Credit Solutions, Inc., will no longer be contacting the complainant regarding the account in question it does not mean the account is satisfied. In closing, I would like to say that Niagara Credit Solutions, Inc. is a professional debt collection service and we take pride in providing our client 's and their customers with high levels of customer service while maintaining our company motto of "Integrity Above All". The management and owners of the firm do not condone harassment nor tolerate unprofessional actions by our employees. We regularly monitor our employees for compliance with Federal, State and Local laws along with strict adherence to our company's standard operating procedures. While my investigation leads me to believe our employees have followed all collection laws and company standard operating procedures, please pass along my apology to the complainant that they felt it necessary to contact you to intercede on their behalf. If you or the complainant has any questions regarding this matter I may be reached at ***@***.com . Thank you in advance. Kyle M. Compliance Officer Niagara Credit Solutions, Inc.

Customer Response

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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Address: 420 Lawrence Bell Dr Ste 2, Williamsville, New York, United States, 14221-8820

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