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Niagara Frontier Transportation Authority

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Niagara Frontier Transportation Authority Reviews (7)

Thank you for your email dated September 2, regarding the unfortunate experience the customer states he had with our serviceWe do apologize for any inconvenience this may have caused him and welcome such feedback from our customers.Mr [redacted] contacted our Customer Care Department on September 2, regarding bus route #Abbott and route #Lackawanna stating they never arrived at the location where he wasThis information was forwarded to the station manager for proper handling.The complaints have been researched by reviewing the bus videoOur records indicate that the #Abbott arrived at the Shops location where Mr [redacted] was at 5:p.mand departed at 5:p.mScheduled departure time is actually 5:p.mand the bus traveled the proper route.Our records indicate that the #Lackawanna bus did leave two minutes ahead of scheduleWhile this is not strictly in compliance with the published schedule, we always advise our customers to be at the stop at least five minutes prior to pick up time as road conditions, traffic or any unforeseen conditions are possibleThis information can be found at a number of different places such as our schedule, website and our Riders' Guide.In an effort to assist Mr [redacted] with using our system, we forwarded him a copy of our Riders' Guide on February 4,it pertains to information advising all our customers on how to use our system effectively.Again, we apologize for any misunderstanding or inconvenience Mr [redacted] had while trying to utilize our systemWe sincerely hope this helps clarify any confusionIf Mr [redacted] has any future concerns, please advise him not to hesitate to contact our Customer Care Management Team at [redacted] or [redacted] Sincerely,Kimberley AM***Executive Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They are lyingThey never addressed the fact that whatever bus DID show up was misnumberedI knew the N.F.T A could not be trustedNot only are they incompetent they are frauds Regards, [redacted]

Thank you for your email dated September 2, 2015 regarding the unfortunate experience the customer states he had with our service. We do apologize for any inconvenience this may have caused him and welcome such feedback from our customers.Mr. [redacted] contacted our Customer Care Department...

on September 2, 2015 regarding bus route #14 Abbott and route #42 Lackawanna stating they never arrived at the location where he was. This information was forwarded to the station manager for proper handling.The complaints have been researched by reviewing the bus video. Our records indicate that the #14 Abbott arrived at the Shops location where Mr. [redacted] was at 5:17 p.m. and departed at 5:26 p.m. Scheduled departure time is actually 5:23 p.m. and the bus traveled the proper route.Our records indicate that the #42 Lackawanna bus did leave two minutes ahead of schedule. While this is not strictly in compliance with the published schedule, we always advise our customers to be at the stop at least five minutes prior to pick up time as road conditions, traffic or any unforeseen conditions are possible. This information can be found at a number of different places such as our schedule, website and our Riders' Guide.In an effort to assist Mr. [redacted] with using our system, we forwarded him a copy of our Riders' Guide on February 4,2015. it pertains to information advising all our customers on how to use our system effectively.Again, we apologize for any misunderstanding or inconvenience Mr. [redacted] had while trying to utilize our system. We sincerely hope this helps clarify any confusion. If Mr. [redacted] has any future concerns, please advise him not to hesitate to contact our Customer Care Management Team at [redacted] or [redacted]Sincerely,Kimberley A. M[redacted]Executive Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are lying. They never addressed the fact that whatever bus DID show up was misnumbered. I knew the N.F.T A.  could not be trusted. Not only are they incompetent they are frauds.
Regards,
[redacted]

NFTA-Metro is thankful for your patronage. The Metro Management Team would like to sincerely apologize for yourinconvenience and the response you received from staff members. I can assure you, your claim is being investigated andappropriate discipline action will be taken to improve our service and...

response.Metro Rail Operations, Maintenance and Safety Departments monitor and communicate the weather conditions on adaily basis and were aware of the pending ice storm. Unfortunately we cannot predict the severity or impact the weather will haveon service. The first step of our Emergency Plan is to run additional service or Ice trains to keep the Catenary Wire warm and freeof ice buildup. When the trains do not keep up with the ice, as was the case last week, our Catenary Wire truck is deployed with aspecial ice scrapping blade. The last and final step is to remove the ice manually. Unfortunately, that is what had to be done lastweek. While effective it does take time to complete the entire above ground section and restore service.I cannot guarantee this will not occur again but we always re-evaluate our Standard Operation Procedures and researchadvancements in technology to improve our response time.Once again, I would like to apologize for the inconvenience and unacceptable behavior and look forward to serving youagain in the near future.Sincerely,Tom G[redacted], PEDirector, Public TransitTG:ME:mm

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