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Niagara USA Chamber

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Niagara USA Chamber Reviews (1)

Thank you for your letter of January 17,2017. We have reviewed the customer'sexperience information and are disappointed to learn of her experience.We spoke with [redacted] at least twice regarding her request for healthinsurance information. The Niagara USA Chamber of Commerce does not...

providehealth insurance directly to our members. Instead, we rely on Donovan MatthewsCompany, an independent broker, to provide health insurance advice and services. Werecommended that Ms. [redacted] contact [redacted] at Donovan Matthews, andprovided Julie's contact information. Ms. [redacted] called back and indicated that shetried to reach Ms. [redacted] but had not received a response. We recommended a followup call to Ms. [redacted].Since receiving the Revdex.com's letter, we reached out to Ms. [redacted] directly on January 25,2017, and left a message for her to contact the Chamber. We also contacted, and spokewith, the Managing Partner of Donovan Matthews. We advised him of the Revdex.com's letterand Ms. [redacted]' s complaint that she had contacted [redacted] at Donovan Matthews"several times leaving several messages" but had not heard back from her. We askedDonovan Matthews' Managing Partner to review this matter and to follow up with Ms.[redacted]. We also asked him to follow up with Ms. [redacted] at his earliest convenienceand to provide the requested health insurance information to her. He agreed to do soand we confirmed our request in an e-mail to him on January 25, 2017.Lastly, we asked Donovan Matthews' Managing Partner to inform us when his reviewof the matter was complete and when Ms. [redacted] received the health insuranceinformation she requested.Please let us know if you have any questions. Thank you. Sincerely,[redacted] President  Niagara USA Chamber of Commerce

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