Nice As New Consignments

Initial Business Response /* (1000, 10, 2016/03/15) */
Upon entering the store I noticed that Mr. K[redacted] was being very rude and bullying my store employee. She was trying her best to kindly address his concerns despite his inappropriate behavior towards her. She was ultimately unable to resolve the...

issue to his satisfaction and so I personally dealt with him. I explained that our contract clearly states that we are not responsible for lost or stolen items and it is a consignors responsibility to find their items on the racks if they wish to pull them from the store. The shoes that he mentions had been placed in the back room with his consignor # on them since it was the wrong season for them to be placed on the sales floor. This was all explained to him. All of his items that we accepted were inventoried and were on the list that he was given. He did not wish to take the time to look for his items. (After he left my employees went out and found all of his remaining items on the sales floor) He was more interested in making a big scene than resolving anything. Towards the end he literally started yelling profanities and called me several extremely inappropriate names. We asked him to leave the store and then called the police to file a letter of no trespassing against him. Which they did. He was told that he could send his mother to pick up his other consigned items, since he was not allowed to return. He also left an inappropriate Google review full of slander and false accusations, which Google then pulled upon review.
Initial Consumer Rebuttal /* (3000, 13, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, this account of what happened is absolutely false. I did go out on the floor and attempted to locate my items, they were not there. The police officer that came to my home informed me she is the one that told them to locate my merchandise and call when it could be picked up by my mother, who was with me at the time. I have never received a call that my items were located. I was not being rude. Connie and her employees were being rude. If the items were found, why were we never notified like the officer stated they should do? Google DID NOT remove my review, I removed my review. I have a right to leave a review, and my review had nothing contained in it that would be deemed unacceptable. If Connie would like, I could repost the review. I made the decision to remove the review because it was my belief that somone someone had to be the bigger person, and I highly doubt that will ever be Connie. If my items are 51st the store, I will send my mother after them. It wouldn't have progressed to this point if she would have called. Clearly, resolving the issue is of no importance to Connie.
Final Business Response /* (4000, 18, 2016/03/30) */
We are sorry that Mr. K[redacted] feels that we dealt with him unacceptably. Perhaps if he had not been so inappropriate in his behavior at our store, this situation could have been resolved more to his liking. We do not believe that he wants a fair resolution, since we have already provided this. Rather, it seems he just prefers to want to have a platform to air his slanderous, and completely false allegations. We honored our commitment to him as explained clearly in the contract which he agreed to when he opened his account. Once he decided to make the issue into a personal attack, any chance of further resolution was destroyed.