Nice Heating & Air Reviews (%countItem)
Nice Heating & Air Rating
Address: 8245 Backlick Rd Unit A, Mason Neck, Virginia, United States, 22079-1462
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Extremely satisfied with my experience with Nice Home Services. They were prompt, professional and reasonably priced.
Our technician, Kyle G, was wonderful.
Thanks for taking the time to share what you think about Nice Heating & Air. It's because of the support of great clients like yourself we are able to help more people every day. You have been a pleasure to work with!
Very pleasant and efficient. The made sure to explain the issue and how they were going to fix it!
Thank you! We really appreciate your kind words. You are right good communication is key to great service. We look forward to helping you again soon if you ever need it.
Darius was incredibly helpful. He took very little time to complete all necessary items. He suggested an improved magnetic air filter which I am thankful for as I have allergies.
Byron, let us know how the new filter is working out for you. All we want to do is help people live a more comfortable life, and if we provided some relief to your allergies we are happy to hear that. Thank you for trusting us, and choosing us. See you soon.
Knowledgeable technician, professional, friendly and did a good job. I would recommend NICE Home Services to others. We have been using NICE Home Services for years. The annual heating and cooling inspections are thorough and provide us with peace of mind.
Wendy, what a great review. You know exactly what we are all about, giving you peace of mind. We help you make sure your home is always the perfect temperature so you can relax and take care of the important things in life! Thanks for your kind words.
My Realtor paid $180 for my system to be serviced twice for one year. The First time the technician came out I was told that I needed the condensation drain to move out of the way and that would cost more than $400. I had another HVAC company come out to determine that nothing needed to be done for a cost of $99. This was April of 2019. On February 17, 2020, I had the Nice Home Services come out after constantly being called during work and on the weekends. I was told that I needed a new contactor and safety switch for a costs of $538. I had a Master technician come out from ***, who determined that nothing was wrong with the system. I lost a half of day of work and $89. I am truly annoyed and would like $180 paid to Nice Home Service, paid to me since I had to pay two HVAC technicians that determined nothing was wrong with the system after being told by Nice Home Services that something was wrong with the system. If the condensate drain needed to be moved out in April of 2019, would it still not need to be moved out on February of 2020 since I had not had it done.
We first thank you for bringing your concerns to our attention. We do see where a yearly Comfort Advantage Club membership was purchased on 4/11/19. Our first visit was on 4/13/19 for a diagnostic of the AC in the home and was informed by the homeowner that they needed to floor drain cleared, which is a plumbing concern and we do not offer plumbing services. Our technician still evaluated the AC in the home and said that the condensate line should to be moved for proper access to the indoor part of the HVAC system. He did provide options to have the work performed but the homeowner declined. We had a senior technician return 4/20/19 to properly access and evaluate the indoor system and a 2nd technician recommended the same and that the condensate line should be moved. These are suggestions and recommendations made by our highly trained and qualified field staff. After this visit there was no response to our calls or texts for your next service under the membership until 2/14/20.
We had a technician come out for a routine maintenance check on 2/17/20. Our technician did the full tune-up and saw that the contactor was clicking on and off and not making a full connection. She made the recommendation to have it replaced but this was declined by the homeowner and said they would contact the home warranty company. We reached out multiple times to discuss the appointment and ensure it was a great experience and this could have been addressed internally. We received an email stating everything that is in this Revdex.com complaint on 02/20/20 and responded immediately but have not received a response back. Our technicians make accurate and honest recommendations when they are in our clients homes and that is what happened on each of the instances.
Great service, very courteous and friendly. I look to NICE for all of my HAVC and water heating needs.
It's always our pleasure to serve! Thank you for continuing to use Nice Heating & Air we hope that we can keep you as a happy client for years to come.
Great service & thorough explanation from technician Fredy!! He went beyond expectations to service our fireplace that we hadn’t used in over 2 years to get it working properly. He was professional and made sure everything was cleaned up after!!
Wow! Thanks for taking the time let us know how we are doing. It makes us really happy to know that we were able to get the fireplace up and running after being down for 2 years, we hope you get a lot of good use out of it. Remember to get the safety inspection yearly! Looking forward to our next visit.
Does a good job. Dependable. Just need to be aware of constant up selling.
Nathan, thank you for your thoughtful feedback. We are aware that some technicians are too passionate about the products and services we offer and may be uncomfortable for some clients. We are working to improve the level of service we provide, and knowing where we can improve is so helpful. Thank you. Looking forward to our next visit, so we can make it up to you.
We had our fireplace installed about 6 years ago, the best home improvement we could make. With age the pilot assembly had to be replaced. We still had issues and the initial installer came back to make sure it fit back flush against our wall. Freddy T, the initial installer went above and beyond to fix our issues! Highly recommend Nice for your furnace/gas fireplace needs. Considering a gas fireplace? This is the company I highly recommend!
Maureen, Fredy is amazing at what he does! We also try to match people with projects and positions they are passionate about and it shows. Thank you so much for highly recommending us for gas fireplaces.
Nice Home Services is awesome! Ashley did a great job and was very professional. I look forward to doing business with them again.
Chris, Don't you just love Ashley? She's a true gem to have on our team. We count ourselves lucky to have awesome clients like yourself. Thanks for leaving us a review, see you on your next appointment!
Dionte from NICE Home Services did a great job with our water heater install. We use NICE exclusively for our home maintenance needs. Their technicians are always on time, courteous, and professional. I would recommend them to neighbors and friends without reservation.
Daniel, thank you for your kind words. It's a pleasure to serve you and we are happy to consider you part of the Nice family. Looking forward to our next visit.
Great service. On time. Efficient. Obviously knew what she was doing. Very courteous and pleasant.
Since July 2019, NICE has installed a hot water heater and gas fireplace in my home. The salesmen were patient in explaining the different features of both products and their communications are awesome. I always knew when they were on the way, with a picture of the technician. We hit a glitch with the gas fireplace but there was absolutely no push back. It was reworked to my full satisfaction. Deidra is very helpful in the office and in returning calls. I'm gradually moving my annual Inspections for systems installed by other firms over to NICE. I highly recommend this company.
He was very informative and knew a lot about our gas fireplace. So much so that we decided to switch HVAC company & sign up for a yearly contract.
Nice is a joy to deal with - efficient, responsive, knowledgeable and - well, nice!
This company did not properly install a newly purchased Lennox air handler six years ago and, as a result, it has become increasingly difficult to insert and remove air filters. I contacted NICE over a year ago and they told me there was nothing they could do to rectify this, a conclusion that has been confirmed by other HVAC companies who have inspected it. Since it is not possible to either repair or replace the filter rack, a separate air cleaning unit will need to be retrofitted, costing me close to $1000.
Your review indicates the products did not deliver as promised. We are very sorry about that. We stand by our products and want you and every single customer to feel like you received value for your purchase. On our most recent visit, we addressed a screw that had overtime began to block the filter removal. If something has changed since this time, let's take care of this. I am ready to help you at any time you can reach me via email at [email protected]. By taking ownership we hope to earn your trust and patronage. Looking forward to helping you.