I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For [redacted] reference, details of the offer I reviewed appear belowRegards, [redacted] I made the original Purchase of the vehicle on the 12th of December 2017, after arriving at my home, I noticed that the Truck needed the truck was pullingI called and spoke to rob and returned the vehicle to [redacted] local garage on 01/02/While you did fix the some of the issues with the front end, [redacted] company failed to fix multiple issues, including the two front u-joints, left outer tie rod end, long end of the draglink, and didn’t do an alignmentAfter speaking to Robert on 01/09/Over the telephone, he told me to take it to my auto repair company and have them do an estimate, This is still all in my day warranty time frame, We deliver the truck to Spring and Alignment, who write up an estimate, Which totaled to $This does not include the radio or the plastic skin for my rear bumper that I have never received I have tried numerous methods to contact [redacted] business Including Phone, Text, Emails with the estimate, The only time we received a response was one time upon calling, an Employee announced that “The Boss” Was on Vacation for week, And that he would reach out to us as soon as he returned, which never happened, and no effort to contact Me was made, All I am searching for is that repairs to the Truck that I spent $11,on, Be made, as I was promised, Please find attached to this notice, the Estimate from Spring and AlignmentThank you, *** [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For [redacted] reference, details of the offer I reviewed appear belowRegards, [redacted] I made the original Purchase of the vehicle on the 12th of December 2017, after arriving at my home, I noticed that the Truck needed the truck was pullingI called and spoke to rob and returned the vehicle to [redacted] local garage on 01/02/While you did fix the some of the issues with the front end, [redacted] company failed to fix multiple issues, including the two front u-joints, left outer tie rod end, long end of the draglink, and didn’t do an alignmentAfter speaking to Robert on 01/09/Over the telephone, he told me to take it to my auto repair company and have them do an estimate, This is still all in my day warranty time frame, We deliver the truck to Spring and Alignment, who write up an estimate, Which totaled to $This does not include the radio or the plastic skin for my rear bumper that I have never received I have tried numerous methods to contact [redacted] business Including Phone, Text, Emails with the estimate, The only time we received a response was one time upon calling, an Employee announced that “The Boss” Was on Vacation for week, And that he would reach out to us as soon as he returned, which never happened, and no effort to contact Me was made, All I am searching for is that repairs to the Truck that I spent $11,on, Be made, as I was promised, Please find attached to this notice, the Estimate from Spring and AlignmentThank you, *** [redacted]