Nice Touch Collision, LLC

Complaint No900808Date entered: 11/2/2017Description:Consumer took her vehicle to Nice Touch Collision on April 25, The supplier still has the vehicleNice Touch Collision has not done any work on the vehicleThey contacted the consumer in July and advised that she could come pick up her vehicle, but the mechanic advised that the vehicle was never scheduled to be repairedConsumer paid $in cash for the deposit.NO ATTYSatisfactory Solution:Consumer would like for Nice Touch Collision to fix the vehicle and pay the rental car fees she's had to pay or return the vehicle and not pay the storage fees

We towed Ms [redacted] 's vehicle to the shop on 4/to perform an estimateMs [redacted] cam into our shop on the 26th and we discussed the estimate and the cost of repairsI informed her that the repairs would cost a total of $I informed her that since she was paying cash for the repairs we require a deposit of half of the total amount for repairs or at least a deposit to cover all of the parts required for the repairs which came to a total of $She said she could only come up with $on the day of the 26th and said she would make arrangements to bring in more money for the repairsAfter weeks she called me and informed me that she may decide to sell her vehicle damaged, I told her that if anyone was interested in purchasing her vehicle that they could come to our shop and inspect the vehicle for a possible purchaseNo one ever came to look at her vehicleThe following week she called to say that she wanted to go ahead with the repairs to her vehicleI asked her to bring in an additional deposit to cover the balance of the parts and laborShe said she would be in but never showedTwo months went by with no further contact, then suddenly she texted me asking when the car would be doneI reiterated that we required more money for a deposit to perform the repairs and no longer got a response from herIf MS [redacted] does in fact want her vehicle repaired she will need to bring in the remaining balance of the repair so it can be completedIf she does not choose to repair her vehicle, she is responsible for the tow bill of $and $a day storage from April 25thWhich is a total of days as of 8/29/at $a day totaling $3,for a grand total of $If you subtract her deposit of $she is still left with a remaining balance of $for her vehicle to be releasedShe is able to pay the repair balance of $to have her vehicle repaired, or the total of $to take her vehicle from the shopIf she does not choose to have the vehicle repaired and cannot pay the listed charges she will need to sign over title/ownership to her vehicleShe is welcome to contact me personally to settle this matter.Thank You!Alex

We towed Ms. [redacted]'s vehicle to the shop on 4/25 to perform an estimate. Ms. [redacted] cam into our shop on the 26th and we discussed the estimate and the cost of repairs. I informed her that the repairs would cost a total of $3200.00. I informed her that since she was paying cash for the repairs...

we require a deposit of half of the total amount for repairs or at least a deposit to cover all of the parts required for the repairs which came to a total of $1535.12. She said she could only come up with $1000.00 on the day of the 26th and said she would make arrangements to bring in more money for the repairs. After 2 weeks she called me and informed me that she may decide to sell her vehicle damaged, I told her that if anyone was interested in purchasing her vehicle that they could come to our shop and inspect the vehicle for a possible purchase. No one ever came to look at her vehicle. The following week she called to say that she wanted to go ahead with the repairs to her vehicle. I asked her to bring in an additional deposit to cover the balance of the parts and labor. She said she would be in but never showed. Two months went by with no further contact, then suddenly she texted me asking when the car would be done. I reiterated that we required more money for a deposit to perform the repairs and no longer got a response from her. If MS. [redacted] does in fact want her vehicle repaired she will need to bring in the remaining balance of the repair so it can be completed. If she does not choose to repair her vehicle, she is responsible for the tow bill of $169.99 and $30.00 a day storage from April 25th. Which is a total of 127 days as of 8/29/2017 at $30.00 a day totaling $3,810.00 for a grand total of $3979.99. If you subtract her deposit of $1000.00 she is still left with a remaining balance of $2979.99 for her vehicle to be released. She is able to pay the repair balance of $2200.00 to have her vehicle repaired, or the total of $2979.99 to take her vehicle from the shop. If she does not choose to have the vehicle repaired and cannot pay the listed charges she will need to sign over title/ownership to her vehicle. She is welcome to contact me personally to settle this matter.Thank You!Alex

Complaint No. 900808Date entered: 11/2/2017Description:Consumer took her vehicle to Nice Touch Collision on April 25, 2017. The supplier still has the vehicle. Nice Touch Collision has not done any work on the vehicle. They contacted the consumer in July and advised that she could come pick up her vehicle, but the mechanic advised that the vehicle was never scheduled to be repaired. Consumer paid $1000 in cash for the deposit.NO ATTYSatisfactory Solution:Consumer would like for Nice Touch Collision to fix the vehicle and pay the rental car fees she's had to pay or return the vehicle and not pay the storage fees.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Ms [redacted] brought her vehicle in for repair on 2-26-16. Her vehicle was a leased vehicle that was side swiped causing damage to both passenger doors. She filed a claim with [redacted] Insurance which was her insurance company for the repairs. The estimate given by the adjuster for [redacted] was to...

repair both passenger side doors and blend the paint into the passenger side quarter panel. The estimate total was $1069.86 minus her $500.00 deductible leaving only $569.86 that her insurance company was paying for. I offered to help Ms. [redacted] with her deductible so that it would not cost her anything out of pocket for her repairs. This was not typical for our shop to do being that her repair estimate was so low but we tried to help her out. I had to have additional repairs approved for her repair for minor labor items that were neglected on her original estimate. This was approved by her insurance company for an additional amount of $268.97 on 3/3/16. We finished up with her repairs that day and had Ms. [redacted] come in to pick up her vehicle. She saw the outcome of the repair and was pleased with our work. I was contacted by Ms. [redacted] in March of this year, she turned her leased vehicle back in and was charged for waviness to her passenger quarter panel in the amount of $500.00. She asked for me to provide the paperwork from her repair to dispute the charges with her lease company. I informed her that she should have copies of all of the paperwork I have and if she was unable to locate the paperwork I could do so but it would take some time to research them. A few weeks went by and she once again reached out to me about additional paperwork on any parts or materials we used during repairs. I informed Ms. [redacted] that no parts were replaced and the materials used were not vehicle specific and it may not help her argument with the charges with the lease company. I finally located her repair paperwork and seen that the estimate was to only blend the paint into her passenger quarter panel and there was no repair performed to that specific panel. Therefore there would be no cause for waviness responsible by the shop. She said "Okay" and would talk to her lease company. Another week or two went by and she reached out to me to inform me that she was able to rectify everything with the charges from the lease company and there were no issues. I told her that if anything additionalwere to come up I will do anything I could to help.