Nick Mayer Ford Reviews (%countItem)
Nick Mayer Ford Rating
Address: 6200 Mayfield Road, Mayfield Heights, Ohio, United States, 44124
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My experience began with a phone call from Matt, general manager who was given my information from a friend who has seen me through WAY too many aggressive and negative car purchase experiences.
I trust I was the one who made Matt aware of these experiences explaining the faulty lease I was currently in and my hesitation to even get involved with another car dealer. I swear from the moment Matt called me I felt I was in good hands. I was never felt pushed or even nudged into a decision. The car purchasing experience was finally what I felt it always should be - a little nerve wracking (I mean this is a commitment, and as a student currently - budgets are tight), exciting, and fun! Matt encouraged me to take my time making decisions, was patient with my questions and cared about me more than making commission.
If I had the finances to go buy another car just for the experience and getting to work with Matt and the Nick Mayer team - believe me I would be back there tomorrow it was so fun, honest and reliable. Though it is YEARS down the road - my next car will also be from there and I cannot wait to work with that team again.
I purchased a used vehicle from the dealership and on the window sticker it stated that the vehicle had a navigation system.
The first time we tried to use the system it did not work so we took the vehicle in for service and we were told from the service dept. that the vehicle did not have a navigation system installed. When I talked to service and told them that we were sold a vehicle with it installed they said talk to sales. When I talked to a sales manager he said that there was no way he was going to install one even though the window sticker showing all options installed on vehicle and said that there was no way that the sticker showed that . When I produced the sticker to him he said it must have been a misprint when I asked if it was misprint why would the sales rep brag about the car having it and how its much safer than trying to use a cell phone as it was hands free navigation
Thank you for bringing this concern to our attention. The informational window stickers that are done by an outside vendor on our vehicles we take every action to ensure their accuracy. However in some rare cases a vehicle my be listed with an option on that window sticker that was not on the vehicle. We apologize that your vehicle does not have the in vehicle navigation, however from researching your complaint it does seem that your vehicle has the ford sycn 3 system that does have apple car play which has navigation capabilities. We would happy to explain how this system works for you and set it up for you to make sure that you can utilize this feature of the vehicle. We agree that the windowsticker stating navigation instead of navigation capability is confusing. We are willing to offer you an $275 credit in our service department. Our monetary amount is derived from the NADA value associated with the option that was listed incorrectly. Please let us know how you would like to proceed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Would refer anywhere here. Management changed in Fall of 2019. Best customer service you’ll ever experience. Trustworthy and honest. I bought a used F150. They will continue to get my business.
I loved their service. They offered to pick up my car at my house. They left a loaner car while they serviced my car and they brought back my car clean. I would definitely recommend.
RUDE LIARS – DO NOT TRUST!!!!
Headed to *** Ford to buy a truck they had advertised on the internet.
Had already bought two vehicles from them, so I figured I would remain a loyal customer.
Showed up with checkbook…Ready to buy!
When I showed up, they wanted $8k more than the vehicle was advertised for on their web site!
Salesman ***, was of very little to no help. Would not let us test drive the truck further than around the block because “they were short handed and did not have time to get more gas”
Spoke with Director of Sales…***…about the false advertising and he told me, “Have a Nice Life” - - UNBELEIVABLE.!!! If *** Ford keeps this guy employed – they should be embarrassed.
See side by side screen shots below. Ad before I called them out on it, then the ad after they got caught lying. Went from $39k to $47k after I complained. Notice it is the same VIN…so you know they got caught lying. LIARS...CHEATS...UNETHICAL!... Next note is to the Revdex.com
I would like to retract the complaint.
The organization called me at home last night and corrected the issue
Thank You
I purchased a used vehicle from the dealership on 1/5/2017, I was told at the time of purchase that I would be getting an extended warranty from that date. They sold me the warranty for $4,000 of which they profited over $1500, they sold me the warranty under the agreement it would expire at 70,000miles or 72months from the plan purchase date. When they submitted the paperwork to *** for the warranty they submitted it with a date of 9/5/2012 as the original date which essentially means they sold me a $4000 warranty for 16months and lied on my purchase agreement. I tried to discuss with the business and they refused to allow me to talk with a manager. I talked to a finance employee who admitted that they made a mistake but were unwilling to correct and said there wasn’t anything she could do without the manager who again refused to speak with me. Bottom line they lied and sold me something under false pretenses and When I told them about the bad business practice and lies they told that the employee doesn’t work there anymore which has nothing to do with me.
When Ms. came in on Feb 25th 2019 we discussed her options and contacted the warranty company, ***, in regards to the matter. *** corrected the issues the following day and her service bill was taken care of. She thanked us for everything and was happy that we could resolve the matter.
STAY AWAY
I purchased a *** truck (sticker price $82,000) from Dave M of Nick Mayer Ford back in June 2018. I had service done a couple months later which included a tire rotation. The service tech scratched every rim by using a pry bar to pry off the wheel center caps. This caused the clear on the rims to scratch down to the aluminum.
Fast Forward to today.
Nick Mayer COO Chad M reached out to me and stated they can repair the rims (no longer a factory finish which will not be as durable) or switch out the rims with a brand new truck on the lot (so they are admitting that they are putting used parts on brand new $80,000 pickup trucks and selling that vehicle as new). He then suggested taking my business elsewhere. Sounds convenient after they sold me a new truck and already took my money.
I would stay away from Nick Mayer Ford as it is clear that once they damage your vehicle and receive your money, you mean nothing to them.
We have discussed this as a management team, and this is what we can do for you. We can have your wheels refinished and we will stand behind the factory warranty coverage you have on the wheels. We have done this hundreds of times before with no issues. We do this a part of our Certification process on pre-owned Lincoln’s and Fords when the wheels are curbed or damaged. We offered to swap wheels in the past when we had a unit in stock with the same wheels and you didn’t accept that, so If you choose not to accept this final offer that’s fine but we are not going to keep playing let’s make a deal with you. We have serviced thousands of vehicles and never have had a complaint before about the wheels being damaged during a tire rotation. I would suggest taking your business to another Ford dealer if you think you can get better service than what we have offered you.
The comment from the business is the same email I received from the COO of Nick Mayer Ford even though it sounds like from someone without any authority.
My Response:
Refinishing the wheels voids the factory warranty from Ford. I understand that this is part of their certification process on PRE-OWNED vehicles by this is not a pre-owned vehicle I purchased. It was an $82,000 brand new vehicle that I purchased from Nick Mayer Ford a couple months prior to when the damaged occurred.
I also don't feel that it it morally acceptable to switch damaged rims with a new vehicle on the lot as if that customer (also buying an $80k vehicle and expecting it to be NEW) had an issue, the warranty is void from day one and they would have to deal with the consequences from buying from Nick Mayer Ford.
Because of never having a complaint due to damaging wheels (i have no proof of that and it can not be proven by them so this claim by them means nothing) doesn't mean that the damage Nick Mayer Ford caused should not be addressed. Telling me to take my business elsewhere shows that they are trying to make this issue disappear without taking care of it properly (not putting me back in pre loss condition with the same quality & warranty - or - pawning my used rims on the next customer that walks through their doors).
At this point the ball is in their court. If they would like to make this right, they can reach out to me.
I feel like 2 stars is being generous but when I was in the market to buy a car they were wonderful. My complaint comes with them after the car was bought. Each time I contact Nick Mayer Ford about service I get the run around. I leave messages and nobody calls me back, I sen emails and nobody replies, and I online chat and never hear back. The only reply I get is when they send me emails, texts, calls to sell me a car. So, not only do they not field me service calls, they try to sell me cars instead.
I have directly emails the shop manager twice and have not received any reply. The practice at nick Mayer Ford is simply to sell the car then blow the customer off.
I can not even give it a star our experience was so bad. When the saying buyer beware was created it was created for this dealership. I have never in my experience of customer service or buying a vehicle been treated so horrible.
We were in the market to purchase a vehicle due to an unexpected life event. We had a good amount of money to put down, several thousand. We were up front that our credit was in the repair stage and was assured it was not an issue.
I talked to a sales man first that never got back to me. After having to make several phone calls I was able to track down someone who was interested in running our credit ect. We were first told that they had at least 5 vehicles that would work so we came right down. Come to find out they had one vehicle...not 5. While we were there they pulled the stunt that all of the sudden someone else was going to buy it if we didn't right then....pressure tactics. We should of known better at that point.
After declining the vechile due to it being very old and alot of miles, we were told they would be receiving more vehicles that would work since it was going into the weekend and they would call us the next day. Well we ended up for almost a week leaving messages and trying to get someone to call back. We finally had to go back in to get anyone to follow through. We were told that they had an SUV that was 4 wheel drive that would work for our needs and that they would have it the next day and we could come in and sign papers. We made an appointment for that next day which ended up taking three more days. The sales guy canceled twice and didn't have time for us the third time.
Finally they had time for us to come in. We were told the vehicle had been fully inspected and was a great vehicle. Come to find out after a week of having it we were getting lights coming up on the dash that there was issues. Again it was trying to get someone to return a phone call and get answers. We finally googled it our selves because no one would follow through. Now come.to find out the vehicle was sold to us with 4 bad tires! So on top of the vehicle not being 4wheel drive and having issues, it has 4 bad tires.
I reached out to the GM and shockingly no phone call back. Finally my husband had to go in. He met with a different manager that said he would get the used car manager on the process of making things right. Again no return phone calls...nothing.
I went in a fee days ago asking them to make things right. I had the payoff and all I wanted was them to for once follow through on something. Actually do what their job is. The sales man said he thought he could help and we would be talking the next day. Next day came and I called because I had a question. I was transferred over to someother manager whom I've never heard of. The guy told me he knew who we we're and they weren't going to be doing anything.
So the dealership made out with 4,500 and we are stuck with a vehicle that has bad tires and issues. Buyer beware doesn't even begin to cover this.