Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I explained my issue clear and thoughtfully now to the Revdex.com and *** has not reached out to me to fix their poor service of my account with themI see *** *** continues to make condescending remarks towards me in terms to Affiliate Marketing. As I have told him, I have managed and developed SEO campaigns using advanced software designed specifically for this "billion industry." On top of which, I spent over a decade in traditional advertising on *** ***. To attack my knowledge base; to suggest I don't know what this industry is a deflection of the problem at hand - which is - *** failed to listen to what I wanted from the startI was guaranteed one thing and given exactly what I asked not to getWhen I complained to them, they said that's too badDoes that sound like fair business to you? If they had listenedHad they truly helped to get my campaign off the ground with quality affiliates who could deliver me new leads, we wouldn't have this issue and I wouldn't feel compelled to file this complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern, I have received a complaint from the Revdex.com on behalf of a former customer, *** *** ***Below is detailed evidence that this is a disgruntled vendor that is trying to damage *** company reputationI am available for any questions or follow up you may haveThe
fact of the matter is, this retailer breached contract and owes my company the remainder of the contract feesHowever, we are not pursuing this further but request that you omit any bad reviews since *** is not at fault. ----------------------- First, please find attached the contract between *** *** *** *** provides professional affiliate marketing services to more than online retailers world-wide and is a highly respected company by our clients *** *** through to our smaller online retailersOur role is to provide an online retailer with 'publishers' or 'affiliates' that drive traffic to the online retailer so that their website can attempt to convert the consumer into a sale*** has advanced tracking technology that we provide to the retailer and publisher to ensure accurate reporting between their relationship. Second, *** *** Inc is a disgruntled retailer, essentially upset that they have not made enough sales** *** has not been receptive to any support or service advice or resolutions. Complaints: Declining working with publishers (A and B per complaint) - ** *** did not inform his account manager James M*** of any T&Cs that would have restricted certain types of publishers on to his programFurthermore, all retailers on *** have the ability to decline any publisher that joins their program on ***It was actually the *** account manager, James M***, that advised ** *** on 6/**/to update the restricted T&Cs accordinglySee below the terms that *** updated on 6/**/stating to all publishers that *** *** *** would not pay out on any existing customers Not honoring commissions (C per complaint) - All retailers are allowed to decline ANY commissions for whatever reason** *** had ample opportunity to decline any transactions he wanted Existing customers ** ***'s claim that *** provided existing customers sales to *** *** is not only but impossible for the *** or any other online media company to orchestrateMarketing to consumers includes all consumers, not just existing or just new** *** references coupon sites that only refer existing customers which is completely falseAll publishers (coupon or other) also have no control over whether a new or existing customer are referred to any retailer's websiteIf ** *** wanted to not pay commission from existing customers he could have set up his affiliate marketing campaign to only pay for new customersIn fact, ** *** did decline many transactions manually and therefore did not pay for any transactions that he cancelled himself. ** *** claims that affiliate marketing is a 'scam', yet he unfortunately does not realize that the affiliate marketing industry is used by nearly all online retailers in the worldJust in the United States, the industry is estimated to create $4.8b* in (* internet retailer)*** has case studies performed with retailers that show that coupon sites in fact created more than 70% new customers for one of our retailersWhilst it may be true that *** *** Inc received existing customers from coupon sites, this is not a 'scam'The vast majority of retailers in the world appreciate that 'affiliates' play an essential role in re-marketing to existing customers (bringing the back when they don't make a purchase OR perhaps bringing them back to get a time sensitive discount OR for many other reasons)The publishers that sent these customers to *** *** are tasked with marketing the retailers advertising, (new and existing) , and they did so professionallyIn any regard, ** *** could have (and did) decline any transactions if he wanted to. ** ***'s claim that *** publishers are sending 'fraud' is also factually incorrect and he has not provided any evidence of fraud taking placeAny publisher that sent *** *** web traffic that resulted in an existing customer purchasing is not fraudAgain, ** *** could have set up his affiliate marketing campaign to not track existing customers AND cancel any transactions that he deemed not payable. Transparency *** (and in fact all our competitors) are completely transparent with all information regarding a retailers affiliate marketing campaignWe provide the retailer with the publishers business name, contact details, website and traffic statistics, and over data points regarding each transactione.gconsumers IP address, hostname, device used etc. Please refer to the evidence in numerical order highlighted in yellow on the contract between *** and *** *** Inc: Original contracted signed on May ** for a period of months for supported service level @ $p/m*** discounted this service level to $on August *** due to ** *** continual complaints *** *** Inc removed the tracking code in September - client breached contract. term #- *** *** Inc is required to serve month contract - client breached contract *** complied with Annex #of the contract in regards to all service level requirements See attached further email evidence '*** Mail - Cancel *** Service' where ** *** has breached contractual terms Kind Regards, Ryan G*** Director *** USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I explained my issue clear and thoughtfully now to the Revdex.com and *** has not reached out to me to fix their poor service of my account with themI see *** *** continues to make condescending remarks towards me in terms to Affiliate Marketing. As I have told him, I have managed and developed SEO campaigns using advanced software designed specifically for this "billion industry." On top of which, I spent over a decade in traditional advertising on *** ***. To attack my knowledge base; to suggest I don't know what this industry is a deflection of the problem at hand - which is - *** failed to listen to what I wanted from the startI was guaranteed one thing and given exactly what I asked not to getWhen I complained to them, they said that's too badDoes that sound like fair business to you? If they had listenedHad they truly helped to get my campaign off the ground with quality affiliates who could deliver me new leads, we wouldn't have this issue and I wouldn't feel compelled to file this complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern, I have received a complaint from the Revdex.com on behalf of a former customer, *** *** ***Below is detailed evidence that this is a disgruntled vendor that is trying to damage *** company reputationI am available for any questions or follow up you may haveThe
fact of the matter is, this retailer breached contract and owes my company the remainder of the contract feesHowever, we are not pursuing this further but request that you omit any bad reviews since *** is not at fault. ----------------------- First, please find attached the contract between *** *** *** *** provides professional affiliate marketing services to more than online retailers world-wide and is a highly respected company by our clients *** *** through to our smaller online retailersOur role is to provide an online retailer with 'publishers' or 'affiliates' that drive traffic to the online retailer so that their website can attempt to convert the consumer into a sale*** has advanced tracking technology that we provide to the retailer and publisher to ensure accurate reporting between their relationship. Second, *** *** Inc is a disgruntled retailer, essentially upset that they have not made enough sales** *** has not been receptive to any support or service advice or resolutions. Complaints: Declining working with publishers (A and B per complaint) - ** *** did not inform his account manager James M*** of any T&Cs that would have restricted certain types of publishers on to his programFurthermore, all retailers on *** have the ability to decline any publisher that joins their program on ***It was actually the *** account manager, James M***, that advised ** *** on 6/**/to update the restricted T&Cs accordinglySee below the terms that *** updated on 6/**/stating to all publishers that *** *** *** would not pay out on any existing customers Not honoring commissions (C per complaint) - All retailers are allowed to decline ANY commissions for whatever reason** *** had ample opportunity to decline any transactions he wanted Existing customers ** ***'s claim that *** provided existing customers sales to *** *** is not only but impossible for the *** or any other online media company to orchestrateMarketing to consumers includes all consumers, not just existing or just new** *** references coupon sites that only refer existing customers which is completely falseAll publishers (coupon or other) also have no control over whether a new or existing customer are referred to any retailer's websiteIf ** *** wanted to not pay commission from existing customers he could have set up his affiliate marketing campaign to only pay for new customersIn fact, ** *** did decline many transactions manually and therefore did not pay for any transactions that he cancelled himself. ** *** claims that affiliate marketing is a 'scam', yet he unfortunately does not realize that the affiliate marketing industry is used by nearly all online retailers in the worldJust in the United States, the industry is estimated to create $4.8b* in (* internet retailer)*** has case studies performed with retailers that show that coupon sites in fact created more than 70% new customers for one of our retailersWhilst it may be true that *** *** Inc received existing customers from coupon sites, this is not a 'scam'The vast majority of retailers in the world appreciate that 'affiliates' play an essential role in re-marketing to existing customers (bringing the back when they don't make a purchase OR perhaps bringing them back to get a time sensitive discount OR for many other reasons)The publishers that sent these customers to *** *** are tasked with marketing the retailers advertising, (new and existing) , and they did so professionallyIn any regard, ** *** could have (and did) decline any transactions if he wanted to. ** ***'s claim that *** publishers are sending 'fraud' is also factually incorrect and he has not provided any evidence of fraud taking placeAny publisher that sent *** *** web traffic that resulted in an existing customer purchasing is not fraudAgain, ** *** could have set up his affiliate marketing campaign to not track existing customers AND cancel any transactions that he deemed not payable. Transparency *** (and in fact all our competitors) are completely transparent with all information regarding a retailers affiliate marketing campaignWe provide the retailer with the publishers business name, contact details, website and traffic statistics, and over data points regarding each transactione.gconsumers IP address, hostname, device used etc. Please refer to the evidence in numerical order highlighted in yellow on the contract between *** and *** *** Inc: Original contracted signed on May ** for a period of months for supported service level @ $p/m*** discounted this service level to $on August *** due to ** *** continual complaints *** *** Inc removed the tracking code in September - client breached contract. term #- *** *** Inc is required to serve month contract - client breached contract *** complied with Annex #of the contract in regards to all service level requirements See attached further email evidence '*** Mail - Cancel *** Service' where ** *** has breached contractual terms Kind Regards, Ryan G*** Director *** USA