Nick's Enterprises, Inc.

Revdex.com of Central Illinois NUniversity Peoria, IL Re: *** Dear Sir/Madam, Today we received a complaint from MrsBillie Jo ***On 4/5/we spoke with Mr*** *** regarding
advertising for his business in the *** *** *** ***Mr*** Spoke with a salesperson and a representative in our verification departmentThe verification call was recorded and I am sending you thatDuring the verification call Mr*** stated he is the Owner and authorized to make the purchaseHe was told the ad size (1/page) and price ($250)Mr*** went over the address and was told we were emailing him an ad copy request so he could send ad information overWe emailed the ad copy request to Mr*** on 4/5/Mr*** was offered to prepay for the ad and he stated he would be paying with Debit but wanted to see it firstHe was told we would send an invoice and he can pay when he receives his proofHe agreed and was asked for a verification code to show he was purchasing the adHe gave his Birthday of 5/7/An invoice was mailed that dayMr*** was told we would email him a proof and he could make any changes Today we received a phone call from Billie Jo ***Our customer service representative spoke with Mrs*** and explained to her that since David *** was on the invoice we needed to speak with him regarding cancellationMrs*** refused to let us speak to him and began to scream into the phoneMrs*** stated they never purchased the advertisement and our representative was trying to explain that Mr*** did purchase and was unable to talkOnce Mrs*** started screaming profanities at the representative she calmly stated she would be ending the callMrs*** continued to scream over her until the call was endedA call was then placed to Mr*** from our office and a voicemail was left stating that we would be happy to cancel the advertisement but it is our policy to only speak with the person who made the purchase and asked for him to return the callInstead Mrs*** called again and asked for the recording of the purchase be sent to herWe emailed this today We feel our representative handled the situation correctly and unfortunately this customer did notIf Mrs*** had just spoken with us she would have realized her husband did make the purchase and he could have just called to cancelWe never refused to cancelWe did everything promised and agreed to by Mr***We have cancelled the advertisement.

Initial Business Response /* (1000, 5, 2015/09/24) */
Case # XXXXXXXX
September 21,
We receive a complaint regarding Ms*** *** and advertising her business in the relocation/resource guide for her areaWhen Ms*** purchased advertising on 7/2/On 8/27/Ms*** called and
asked our customer service representative when she would receive her proof copy of the publicationShe was told it was completed and being mailed in the next few days and she would receive proof copy to reviewDuring that phone call there was no mention of relocation or wanting to cancelThe proof book was mailed on 9/4/On 9/9/Ms*** called again and stated that she was moving and wanted to cancel the advertisementIn her complaint Ms*** mentioned that she was questioned by the customer service representative on where she was moving and this is not because we thought she was being dishonest but because we were trying to see if we could move her to a different guide so she could establish her business thereIn the complaint Ms*** states that we did not offer to hold her money until she relocatedThis is untrue because the customer service representative offered to move her to a different guide in her new location and Ms*** refusedMs*** stated at that time she had no idea where she was moving or when she would be movingWe feel it would have been unethical to just hold a customer's money until a later time without providing a serviceWho knows how long it will be until Ms*** moves as she now says up to a year, and at that time she didn't know where to so what if we don't have a guide in the location she is moving to? Wouldn't it make more sense to have advertising in the community you are working in for the next year rather than we keep your money for a possible opportunity in the future? Customer Service explained work was done and it was too late to cancel to which Ms*** acceptedMs*** contacted Skyline Publishing again via email this time on 9/17/two weeks after the proof book was mailed out and one week after the change deadline asking to cancel again because there was another realtor in the bookAlong with the proof book was also a letter clearly explaining how to make changes and that no cancellations would be acceptedI am enclosing this letterWhen customer service spoke with Ms*** this time she explained that because there was another realtor in the guide she did not approve it and demanded a refundIt was explained that she was told on the verification recording "Not exclusive" and she was never told she would be the only realtor in the guide or the only realtor for her companyHer incorrect assumption based on another company's policy is not a reason for cancellation from Skyline PublishingI have no idea how other publications work as all companies have the right to their own policiesThere is nothing wrong with realtors from the same office advertising in the same guide and from what I've seen this is very common in newspapers, real estate guides, etcRegardless of what other publications do, in this purchase Ms*** was not promised to be exclusive so we have not done anything to warrant a refundCustomer service explained several times to Ms*** if she has changes or does not like her advertisement that was taken directly from her website she was welcome to make changes and we would be happy to make those for herTo this Ms*** was rude and threatening to our agentWe were threatened that she would contact the other agent in the book and tell her not to pay her invoice and that it was a small town and she would tell everyone that we were a horrible companyThis is not the way a professional acts and threatening a company with slander (which is illegal) just because they have done work the customer purchased and now expect to keep payment for that service is appallingWe advertise for tens of thousands of realtors every year and yes this is not the first time one of them has relocated but we have never had someone behave in this manner over something like thatI have to wonder is Ms*** going to call the agency she is licensed through and demand a refund from them because she is moving and will no longer be licensed in Wisconsin? What about all the other fees she has paid for the next year of her license? Does she expect a refund for those too? In this case Ms*** ordered a service and only after that service was rendered she expected a refundBusiness doesn't work that wayYou can't go watch a movie and demand a refundYou can't go to dinner, eat your food and demand a refundYou can't have your home remodeled and once the job is done demand a refund or even demand a reduced priceThe price is what is agreed upon in the beginning before work is startedMs*** never stated when speaking with customer service that she was unhappy with the quality of the guide nor has any other advertiserWe are confident our guide is wonderful qualityMs*** hung up on our customer service agent after the threatening statementsIn regards to the other agent from Ms*** office she has purchased advertising and has not contacted Skyline Publishing regarding cancellation and she has not expressed any dissatisfactionTo date Ms*** has sent Skyline Publishing directions on changes for her advertisement which is being done and a final proof will be sentWe feel terrible Ms*** is unhappy but we did what we could to make her happy and exactly what we agreed to doIf you need any other information please let me know and I would be happy to assist you
Sincerely, Customer Service

I'm not sure why he would of been calledWe actually cancelled him out on 12/4/He don't owe us anything what so everThis should of never been turn in to the Revdex.comWe don't have any open invoices for him. Thank you, Customer Service

Initial Business Response /* (1000, 5, 2015/10/15) */
Case XXXXXXXXX Consumer: Mr*** ***
October 12,
Dear Sir/Madam,
On 5/21/Mr*** *** purchased advertising for the Winnebago County Relocation/Resource GuideIn his complaint Mr*** states he purchased advertising and
never received a proofWe emailed Mr*** on 5/21/asking for him to send his ad copy or we would create one for himWe never received any ad copy information so we created the proof and mailed one to the address we have mailed the invoices on 8/17/We mailed a copy of the guide as well as a letter explaining how to make changes if any were neededThis came in a big white envelope addressed to Mr*** with PROOF stamped in giant red lettersWe find it unlikely Mr*** received invoices mailed to him but never received the guideOther advertisers received the proof and sent in changes to which we have completedWe have already sent this book to the printer for final print and shipping for distributionIt is too late to cancel any advertisementSince 8/24/one of our representatives has been trying to contact Mr*** regarding his proof as well as his billMr*** has not answered our calls but obviously he knew we were calling himHad Mr*** answered or at least called us back at the number given on the many voicemails we left, he could have told us he never received a proof and we would have sent another oneWe understand Mr*** is busy with his business but he was not too busy to speak with a salesperson and verifier to purchase the ad but now that we are asking for payment he is too busy to provide that? We have made every effort to speak with Mr*** regarding his proof but unfortunately he has failed to respondThe number Mr*** is calling back is only an outgoing line and can not receive calls and that is why when the voicemails have been left asking for a return call the main number of XXX-XXX-XXXX was givenWe are in the office M-F 8AM-3:PM CST and would have been happy to help him had he calledReturning our call is not chasing us down to do our job, it is simply doing what he is complaining of not having the opportunity to doHow can you complain about not receiving a proof and being able to look at it when you ignored voicemails asking if you received a proof and to call us back if not or to go over it? Mr*** promised to pay for his advertising which was due 6/4/and has failed to do soJust because you ignore a bill does not make it go awayIt is insulting and inappropriate for Mr*** to bring up other complaints in his complaintI see no relevance to his complaint and those are all unfounded and in the pastAll it proves is that Mr*** is not the only business to not pay for their serviceWe are a very successful company and run our business with efficiency and get great resultsWe make every attempt to contact each customer regarding their proof but we have no control over whether they answer our callsWe are not cancelling any advertising and will continue calling Mr***'s business until the invoice is paid forTo sum up our response, Skyline Publishing has done everything promised in the agreement with Mr*** and Mr*** has failed to do anything he agreed toSkyline Publishing mailed an invoice that Mr*** agreed to pay and no payment has been madeSkyline Publishing emailed asking for ad copy which Mr*** stated he would send, no ad copy was sentSkyline Publishing mailed a proof copy of the guide and called several times and left several voicemails stating a proof had been sent to him and asking for a return call to which Mr*** never called backThis complaint could have been avoided if Mr*** had just answered the phone one time but instead now he has hurt Skyline Publishing's name with this complaintI am including with my response a copy of the invoice Mr*** received, a copy of the email Mr*** received, and a copy of the book and letter Mr*** receivedMr*** has all of our contact information and is welcome to call regarding this and we would be happy to help him with any concerns
Sincerely,
Skyline Publishing Management
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did in fact receive the original emailAnd in that email it clearly did state that if I did not return an ad one would be createdWhich is the path I chose as I just did not have the time to create oneI waited and waited for a so called proof to be sentI never received one, they can say all day long they sent one, but I didn't get oneTherefore I refuse to pay for a so called service when I never received a proof to accept or make changes to
Final Business Response /* (4000, 19, 2015/11/20) */
Complaint Case # ***
Consumer: Mr*** ***
Dear Sir/Madam,
Today we received more correspondence regarding Mr*** ***It seems Mr*** realized we may not be at fault for not sending his guide because he stated to make sure we sent it to his new address instead of insisting we never sent oneWhen Mr*** purchased the advertising in May he gave us an address of *** Technologies *** *** *** WI XXXXX to mail his invoice and proof toAt no time did Mr*** ever contact Skyline Publishing to let us know he moved and there was a different address to send everything toHow would we know this? We have steadily been trying to reach Mr*** in regards to this and any of those calls he could have just spoken to us and told us he moved and we would have sent the guide to his new addressObviously Mr*** knew we had the incorrect address all along because he stated he received a statement from us addressed to his old address that had been forwardedI know from all the shipping we do that the post office will only forward mail for a certain period of time and only certain itemsWe have never had Mr***'s package returned so we had no idea he had moved to a different addressHad it been returned to us we would have tried contacting him to find out a new addressThis issue seems to be made bigger than it is because of a misunderstanding not because of poor business practicesAll we needed was a new address from Mr*** and we would have avoided thisWe mail thousands of proof copies to customers every year why would we just not send one to Mr***? I've sent copies to the Revdex.com of Mr.***'s guide so why would we not have sent him one? I have put in another request to have a book mailed to his new address todayIf there are changes that need made once he receives the book since it has already been distributed we will honor a reduced price because of the delayAll he needs to do is contact us and we will be happy to help him with thatOur phone number again is X-XXX-XXX-XXXX and we are in the office M-F 8-CSTAs far as him putting it on the complaint form, I have no idea what address that is so we do not assume that is a new address to send something toWithout telling me you moved and need the guide sent to another address I don't know thatOn 11/4/we mailed supplies to the listed businesses for distributionI believe once Mr*** receives his book he will have no problem paying his invoiceI will have my customer service department call in a few days to make sure Mr*** received his guide this time
***
Sincerely,
Skyline Publishing Management
Final Consumer Response /* (4200, 21, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I moved September 1st 2015, so everything you stated as far as me being at fault for not receiving a proof I was originally promised back in May is completely on your partI did receive the packet you recently mailed out with a proof copy in it, however that doesn't help anything out nowI did have some time to go to some of the places you listed as places you sent booklet to, maybe I went to wrong *** Banks and *** Foods Grocery Stores as there were no copies of your ad booklet at either of those placesI also went to *** Hotel Downtown NeenahI did see booklet on the bottom shelf of a tableI asked desk clerk if those booklets were places in rooms at all or if just on that shelfHe said any ad stuff just gets put on that table and what was there was all they hadNext time I am in *** I will check the banks, grocery store as well as convention center to see if they have any of the ad books*** R campgrounds is closed for the season and doesn't open up until springAs it sits right now thought I feel like I have been duped, when I was originally sold on this "Relocation Guide" I was told it goes out to new homes in the area as well as homes and apartments that have recently been sold or rentedFrom looking at the list I am seeing that is not the case at allHow can one even call it a "Relocation Guide" anyone can drop off ad type stuff at majority of the places on your list free of chargeWhen I first started my business I did just that with little to no results

To whom it may concern, We at Skyline Publishing apologize for any trouble or inconvenience we have causedWe will not contact Computer Upgraders or the Item NewspaperWe are not a scam we were just simply trying to sell our product. Sincerely, Skyline Publishing

Revdex.com Complaint ID # 12694544We are very sorry this customer feels the way they doWe have NEVER done what they claimWe are not in the business of falsifying people to advertise with usWe believe this is the first time in the history of the company that someone has claimed thisThe customer in
question did buy an ad from us in which they never paid forIf they have received calls from us recently it is due to the fact that we do new magazines every year to year and a half and we call most of the businesses in an area we doWe apologize for the call but there is not business to business do not call list.Sincerely,Skyline Publishing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I accept that Skyline Publishing will cancel the invoice #*** for $

Initial Business Response /* (1000, 5, 2016/01/21) */
Dear Sir/Madam,
On 9/23/Ms*** *** purchased advertising for her business in the Island/Skagit County Relocation/Resource GuideAt the time of the sale Ms*** was told we would email her the ad copy request so she could email
any ad information she wanted to use for the guide as well as a paid invoiceI am including a copy of both emails to show proof they were sentI understand Ms*** stated she did not receive either but as you can see we sent themI suggest checking spam mail from that date to find the emailsDuring the verification call Ms*** was told she would receive a proof copy of the guide in 6-weeksWe actually finished the guide early and she was sent the proof copy in less time than estimatedOn 10/30/we mailed a proof copy to the address Ms*** verified was correct Along with the proof copy of the guide was a letter with our contact informationThe letter also explained this was the proof copy and how to make changesIt also states that if no changes are made the ad will print as isMs*** has never sent changes or contacted us in the many ways listed in that letterI know she received this because she stated she received the proofWe have provided Ms*** several ways of contacting Skyline Publishing and the only contact we have had since she purchased the ad is when she filed the chargeback and this complaintOur phone number is X-XXX-XXX-XXXX and we are in the office M-F 8AM-4PM CSTI understand Ms*** is in Washington state and that is two hours behind us in IllinoisIf Ms*** was calling after 2PM her time we were no longer in the officeIn addition to calling Ms*** could have emailed us either from typing the email address or directly from our websiteMs*** states our website doesn't have an option for advertisers to request copies and yes that is correct we don't have a specific link for that but it is very simple for advertisers to contact us and request copies as they do every dayWe do have several publications online for customers to view but you have to click on the link for Relocation Guides, Maps, etc firstFor previous editions we have that section password *** because in the past we have had other advertising companies using our name to sell customers who think they are purchasing again with SkylineHad Ms*** called and asked us about this we would have been more than happy to help her
According to the credit card dispute Ms*** stated she was disputing the payment because she did not receive her proof copy by the date she expected which was 9/23/but as I stated in the dispute she was told 6-weeks to receive her proof copy and there is no way for us to finish an entire book including selling advertising space, allowing time for ad copy to be sent in, creating ads, laying out the book, proofreading, printing and shipping to be done the same day Ms*** purchased the adThis all takes timeCalling our company is not an impossible venture because we have a full time receptionist who answers the phones all day longAlso as I stated before there are several ways to contact our company not just by phoneMs*** is wrong in stating that this publication does not exist and that Skyline Publishing is a scamWe are nothing of the sortWe would not be in business for over years if that were trueHad Ms*** called or office or contacted us in any way we could have answered all of her questions and cleared this up for herWe do distribute this guide to several locations but after checking the status this guide is at the printers now and has not been distributed yetAgain, had Ms*** bothered to contact us we would have been able to tell her thisObviously the distribution points do not have the guides yet but that does not meant they won;t have themI am including a list of businesses who have already requested supplies be sent to themStating that a company is a scam is a serious statement and should not be made without proper evidence to which Ms*** does not haveWe have recorded verification calls to protect ourselves as well as customer.The recorded call is a record of the agreement just like a contract and yes documentation for whenever a dispute arisesI can't imagine any business would not have contracts documentedIf Ms*** has proof that no books will be printed and distributed, then please provide that because I have proof every day when box after box are sent outI have proof when the thousands of dollars are paid each week to the post office for postage on all the packages that are sent outIf Ms*** wants copies for herself, she just needs to let us know and we wold be happy to send some to her
Here is the list of distribution points
***
I expect this to be mail to these locations next week
We are not refunding any money to Ms*** as she will receive what she ordered, she just has not allowed us to complete the processMs*** is welcome to contact us regarding this issue and we can discuss it with herAgain, our phone number is XXX-XXX-XXXX and we are in the office M-F 8AM-4PM and we close for lunch XX-XX:XX so long as she calls during these times Central Standard Time we will be available to answer the phoneShe can also email us at ***@skylinepub.com or fax to XXX-XXX-XXXX
Sincerely,
Skyline Publishing Management

Initial Business Response /* (1000, 5, 2016/02/18) */
Revdex.com of Central Illinois
Harrison
Peoria, IL
Case # XXXXXXXX
In response to the complaint filed by Mr*** ***, on 2/2/our company spoke with Mr*** regarding advertising his business in our
relocation/resource guideWe record each verification call and during this call Mr*** went over all the important information of the purchase with our company and agreed on size and priceMr*** was asked for a verification code to show that he was agreeing to purchase the ad and he gave "Rash." The intent to purchase was very clear and at no time was Mr*** told he could look it over and decide laterWe aren't going to do work for him and then ask if he wanted to pay for itYou either agree to purchase or you don'tAfter the verification call an invoice was created and mailed outOn 2/3/we received an email from Mr*** stating that the advertising would not work for himOur customer service called and spoke with Mr*** that day and cancelled the invoiceAt no time was Mr*** told he could not cancelLast week we received another call from Mr*** requesting to cancel the invoice because he had received one in the mailWe explained that it was mailed out before he cancelled but reassured him the ad was cancelled on 2/3/and told him to ignore the invoiceHe seemed to understand and be satisfiedI have no idea why this customer felt the need to file a complaint with accusations when we have already explained twice the ad was cancelled when he asked for it to beAgain, Mr***'s invoice has been cancelled
Sincerely,
Skyline Publishing Management

Initial Business Response /* (1000, 5, 2016/05/20) */
Dear Sir/Madam,
Today we received a complaint from Mr*** in regards to advertising from On
3/26/one of our representatives contacted Mr*** *** regarding advertising his business,
MrSealer in the Oneida County Relocation
**ideMr*** stated he wanted to advertise and
a second call was placed from our verification departmentThis call is always recorded because
it is a contract for service and in case there is a discrepancy later we have proof of what took
placeThis verification call was done at 10:AM CST on 3/26/During the call Mr***
stated that he was the owner of the business and he was authorized to purchase advertising for
MrSealerIf he was not purchasing advertising why would he state, he was authorized to do so?
During the call Mr*** agreed he was sending a business card to use and that if he did not
send one we would create an ad for himAgain showing intent to participate in the advertising
The size and price was agreed upon and instead of prepaying Mr*** asked to be billedIf he
had no intention of paying for the ad or had no intention of purchasing the ad why would he ask
to be sent a bill? We mailed an invoice that day with a due date of 4/25/Mr*** never
mailed a business card so we created an advertisement and created the proof books and mailed a
copy of that and another invoice to him on 6/3/We also included a letter stating this was a
proof and any changes could be madeIt also stated no cancellations would be accepted at this
timeAccording to our records on 6/6/Mr*** called and spoke with our customer service
representative and stated that the ad was correct but he wanted his ad moved locations in the
book because he did not want to be near a specific other business in the guideWe stated that
was not a problem and mailed a final copy of the guide to him on 6/28/After this we never
heard from Mr*** regarding thisIf Mr*** has an issue with this invoice he would have
mentioned it at that timeIf he had an issue he would not have approved his advertisement at that
timeIf he had asked for the recording, we would have been happy to send that to him as we
have done todayIt is very clear on the recording a purchase was madeAfter the invoice was
mailed out the first time we never received a call from Mr*** stating he should not have
received an invoice because he did not purchase anythingWe mailed several invoices and letters
asking for payment or for him to contact us regarding paymentWe also made several phone
calls regarding paymentWe left several voicemails or when we called the number was
disconnectedSince we never received payment this invoice was eligible for a collection agency
In the past we used a collection agency but do not at this timeWe have no association with The
Law Office of *** Jrand if this account was sent to them it is because the
collection agency sent itI understand the collection agency makes several attempts to collect the
debt including letters and phone calls before placing the account with a law officeIt seems those
attempts were ignored as were oursIt is unfortunate when a company purchases advertising or
any service and after that service is completed and the ad approved no payment is madeWe
want to make very clear that Skyline Publishing did not produce Mr***'s advertisement
without permissionPermission was given on 3/23/and approved on 6/6/Today I have
emailed the verification recording to the email Mr*** gave to us during verification and to
the email address on this complaint for Sarah ***I am also including a copy of it on a CD for
the Revdex.com to reviewPlease listen and you will hear Mr*** purchase the advertisingI am also
including a copy of the guide and letter Mr*** received
In closing, Mr*** purchased advertising from Skyline Publishing and agreed to pay
$and failed to do soIt is very standard for an unpaid invoice to be sent to collection
agencies for paymentJust because Mr*** filed a complaint on the Revdex.com does not erase the
purchase that was madeMr*** was sent a proof prior to printing and approved his
advertisementThis publication ran for months in and and we cannot remove it
from a guide that has already been out of publication for yearsWe feel strongly Skyline
Publishing is rightfully owed $for services renderedWe will leave this up to Mr***
to decide if he feels it is right to cancel the invoice based on the evidence providedIf after
listening to the recording and seeing the guide that he approved again, Mr*** feels he should
not pay for the service we will gladly cancel the invoicePlease have him contact us at 800-893-
during our business hours of M-F 8AM-4PM CST with his payment or cancellationPlease
ask for customer service and reference Invoice We expect to hear from him soonIn
regards to the law office calling him, again we have no knowledge of this but if Mr***
contacts us to cancel we will contact the collection agency and see if they can contact the law
office
Sincerely,
Skyline Publishing Management
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am the owner of the company and I requested to hear the recorded verification of approval back in June of Skyline Publishing did not produce this recording nor did they contact my business againI spoke with the Law Office and explained this and again was never furnished with the recordingReceived the settlement agreement from the Law Office and again was never furnished the recordingI received the recording from the Revdex.com on May 17, only after I filed this complaintAfter hearing the approval recording I went and paid the settlement agreement set forth by the Law Office for Skyline Publishing in the amount of $
The response from Skyline Publishing I do not agree withThis company should have supplied me the approval recording when I asked to hear it back in June of
I am attaching the Final Notice from Skyline Publishing which prompted me, *** ***, to contact the company inquiring about this one and only bill received for this advertisement; the 1st collection letter; the settlement letter stating that the company has agreed to $payment as long as it was paid before May 27, (which it was mailed certified to the law office on Wednesday, May 18, 2016); and a copy of the certified mailing payment and information including tracking number through the USPS
I expect that this matter will be finalized and I will not have any more contact from either Skyline Publishing or the Law Offices of *** ** *** Jr& Associates
Thank you for your assistance in this matter
*** ***, Owner
Mr***
Final Consumer Response /* (2000, 8, 2016/05/25) */

Dear Sir/Madam,In regards to this complaint please let us offer our sincerest apology to Mr*** Skyline Publishing is a woman owned family business and we in no way have a disrespectful view of womenThe salesperson this complaint is about did admit to making this comment during break time
and that he did not mean to offend anyoneHe realizes it was rude and disrespectful and should not have been saidHe has been properly reprimanded and retrained on appropriate work behavior and phone etiquetteWe understand Mr. ***s desire to cancel the advertising and have already cancelled this for himWe hope in the future he will give us another try to show him the great company we really areThank you for bringing this issue to our attention and we promise it will not happen again.Sincerely,Skyline Publishing Management

Dear Sir/Madam,On 9/2/we spoke with Ms*** and she purchased advertising for her business on our relocation guide as she has in the pastDuring the recorded verification call Ms*** agreed to the terms and agreed to pay the invoice when she received her proofAs she is a previous customer we
stated we would use last year's ad and she could make changes as neededShe was also told she would receive a proof in approx 6/weeksWe mailed a proof book to the address on the invoice on 12/23/after sending the proof books we always contact each customer to make sure they have received it, since Ms*** stated she did not receive her proof we mailed one for her to viewYes the ad had the correct address on it but unfortunately it must have been entered incorrectly on the invoice which is used for mailing, no the adAs for Ms*** requesting information for months, I'm not sure this is accurate since we have no notes of this happening and Ms*** doesn't state that she contacted asking for anything prior to us contacting herhad she any questions regarding her proof she could have easily contacted usShe had our information and she is a previous customer so she has been through he process beforeOur representative, Stephanie was following procedure in what she didShe informed Ms*** that it was too late to cancel the ad as it has already been completed and included in the bookWhen Ms*** emailed she wanted to cancel customer service tried repeatedly to contact herShe called and left several voicemails asking for a return callWe are in the office M-F 8Am-4PM so Ms *** had ample time to return the callStephanie does not have the authority to cancel advertisements and that is why customer service was given the accountIt is unfortunate that Ms*** has asked to cancel her advertisement after our obligation has been completedWe feel strongly we have done nothing to warrant this complaint or Ms***'s dissatisfaction but will honor her cancellation.Sincerely,Skyline Publishing Management

I am rejecting this response because:I have copies of my payments and letters requesting not to be contact. But this dispute is not concerning weather I paid or not. I am requesting them to not contact me or my employees and to stop harassing us to advertise with them.

Dear Sir/Madam,We have received a compliant regarding advertising Mr*** *** purchased for his businessOn 12/20/one of our salespeople contacted Mr*** regarding advertising his business on the *** *** *** distributed in his areathe salesperson spoke with Mr*** in length and
after Mr*** stated he wanted to purchase the ad a second calwas placed from our verification departmentThis verification call was recordedI have emailed the Revdex.com this recording from ***In his complaint Mr*** states he received a bill for advertising that was never requested or agreed upon but in the recording you can hear that Mr*** agreed he is the owner of the business and authorized to make the purchaseMr*** agreed to everything including size, price, billing, etcAlso, Mr*** states that he told us his wife handles the advertising but in reality Mr*** told us that his wife will make the payment via credit card the next dayAlso, Mr*** stated in his complaint that he was asked if his mother's maiden was *** and he claims he said yes but if you listen to the recording our verifier asked Mr*** to give a code word showing proof he was agreeing to the purchase to which he stated ***We did not know his mother's maiden name until he willingly gave itYes we do use this as authorization as it is over the phone and clearly stated the reason for this authorization code is to show purchase of the adAfter this you hear our verifier ask Mr*** she she should call his wife to make payment ans he states tomorrowMr*** did not hang up on the call, the call was overMr*** claims this business has been closed since but then why did he state he was the owner and authorized to make purchase and why did he state in his complaint that his wife makes the decisions?Mr*** received an invoice for his advertisement with all the contact information needed to reach us and has not done soHad Mr*** just contacted us regarding the invoice we could have cleared everything up for himwe would have offered to play the recording for him to hear that he did in fact purchase the ad but also if he wanted to cancel at that time we would have been able to do that for him as wellWe were never given the opportunity by this customer for a resolution before he went to the Revdex.com with incorrect accusationswe will gladly cancel invoice *** but urge Mr*** in the future to contact a company directly first before going to the Revdex.com and give company the professional courtesy of resolving any issues first before causing harm.Sincerely,Skyline Publishing Management

We will try our hardest not to contact them againWe will make notes on our invoices that we have with them but if they call through phone books and that sort we can't note thoseBut we will definitely note all of there invoices that they have with us to not call them anymore.

Dear Revdex.com Dispute Resolution Department,On 12/22/we spoke with MrThomas *** regarding him purchasing advertising in the Wichita Falls, TX City MapMr*** is a repeat customer and placed ads in the map in previous yearsI am emailing the verification recording of Mr*** purchasing
the ad todayYou ill hear at no time did Mr*** ask for the list of items he states now he asked forLet me point out the Mr*** received a copy of the map from the previous year because he was on itIf he had just pulled out the copy he had he would have all the information he wantedWe give people distribution lists all the time so I don't see why we would not have done the same for this customer had he askedAs you can hear in the recording Mr*** was asked for a code word to show he was purchasing the adNot that he was considering itIf he had conditions to him purchasing the ad he should have said something then an not gone through with the purchaseAlso we mailed an invoice out that day and never heard back that he shouldn't have received an invoice.At this time it is too late to cancel any advertisements as they have been running and we will not be issuing any refundi am including a list of distribution points for the 2015-map and the along with scared down copies of the mapsI am also including all the emails we have sent Mr*** and all the emails we have received from Mr***As you will see what happened in the email exchange is not what Mr*** describedhe may be confused with another companyOur records show he was sent proofs and made a change and was emailed a corrected copyHe was also emailed a copy of the finished map and a link to order copiesWe never received an order for copies from Mr***We have changed our proofing system and no longer automatically send hard copies of publications unless the customer does not have an email addressIf an email address is supplied they receive a link to request copies.2015-Distribution List (started going 1/7/16)*** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***Distribution List (started being sent out 3/8/17)*** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** * ***If you have any other questions or need anything else please let us know. Sincerely,Skyline Publishing Management