? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I accept that Skyline Publishing will cancel the invoice # [redacted] for $
Revdex.com Complaint ID # 12694544We are very sorry this customer feels the way they doWe have NEVER done what they claimWe are not in the business of falsifying people to advertise with usWe believe this is the first time in the history of the company that someone has claimed thisThe customer in question did buy an ad from us in which they never paid forIf they have received calls from us recently it is due to the fact that we do new magazines every year to year and a half and we call most of the businesses in an area we doWe apologize for the call but there is not business to business do not call list.Sincerely,Skyline Publishing
I'm not sure why he would of been calledWe actually cancelled him out on 12/4/He don't owe us anything what so everThis should of never been turn in to the Revdex.comWe don't have any open invoices for him.? Thank you,? Customer Service
To whom it may concern,? We at Skyline Publishing apologize for any trouble or inconvenience we have causedWe will not contact Computer Upgraders or the Item NewspaperWe are not a scam we were just simply trying to sell our product.? Sincerely,? Skyline Publishing
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Case # XXXXXXXX September 21, We receive a complaint regarding Ms [redacted] and advertising her business in the relocation/resource guide for her areaWhen Ms [redacted] purchased advertising on 7/2/On 8/27/Ms [redacted] called and asked our customer service representative when she would receive her proof copy of the publicationShe was told it was completed and being mailed in the next few days and she would receive proof copy to reviewDuring that phone call there was no mention of relocation or wanting to cancelThe proof book was mailed on 9/4/On 9/9/Ms [redacted] called again and stated that she was moving and wanted to cancel the advertisementIn her complaint Ms [redacted] mentioned that she was questioned by the customer service representative on where she was moving and this is not because we thought she was being dishonest but because we were trying to see if we could move her to a different guide so she could establish her business thereIn the complaint Ms [redacted] states that we did not offer to hold her money until she relocatedThis is untrue because the customer service representative offered to move her to a different guide in her new location and Ms [redacted] refusedMs [redacted] stated at that time she had no idea where she was moving or when she would be movingWe feel it would have been unethical to just hold a customer's money until a later time without providing a serviceWho knows how long it will be until Ms [redacted] moves as she now says up to a year, and at that time she didn't know where to so what if we don't have a guide in the location she is moving to? Wouldn't it make more sense to have advertising in the community you are working in for the next year rather than we keep your money for a possible opportunity in the future? Customer Service explained work was done and it was too late to cancel to which Ms [redacted] acceptedMs [redacted] contacted Skyline Publishing again via email this time on 9/17/two weeks after the proof book was mailed out and one week after the change deadline asking to cancel again because there was another realtor in the bookAlong with the proof book was also a letter clearly explaining how to make changes and that no cancellations would be acceptedI am enclosing this letterWhen customer service spoke with Ms [redacted] this time she explained that because there was another realtor in the guide she did not approve it and demanded a refundIt was explained that she was told on the verification recording "Not exclusive" and she was never told she would be the only realtor in the guide or the only realtor for her companyHer incorrect assumption based on another company's policy is not a reason for cancellation from Skyline PublishingI have no idea how other publications work as all companies have the right to their own policiesThere is nothing wrong with realtors from the same office advertising in the same guide and from what I've seen this is very common in newspapers, real estate guides, etcRegardless of what other publications do, in this purchase Ms [redacted] was not promised to be exclusive so we have not done anything to warrant a refundCustomer service explained several times to Ms [redacted] if she has changes or does not like her advertisement that was taken directly from her website she was welcome to make changes and we would be happy to make those for herTo this Ms [redacted] was rude and threatening to our agentWe were threatened that she would contact the other agent in the book and tell her not to pay her invoice and that it was a small town and she would tell everyone that we were a horrible companyThis is not the way a professional acts and threatening a company with slander (which is illegal) just because they have done work the customer purchased and now expect to keep payment for that service is appallingWe advertise for tens of thousands of realtors every year and yes this is not the first time one of them has relocated but we have never had someone behave in this manner over something like thatI have to wonder is Ms [redacted] going to call the agency she is licensed through and demand a refund from them because she is moving and will no longer be licensed in Wisconsin? What about all the other fees she has paid for the next year of her license? Does she expect a refund for those too? In this case Ms [redacted] ordered a service and only after that service was rendered she expected a refundBusiness doesn't work that wayYou can't go watch a movie and demand a refundYou can't go to dinner, eat your food and demand a refundYou can't have your home remodeled and once the job is done demand a refund or even demand a reduced priceThe price is what is agreed upon in the beginning before work is startedMs [redacted] never stated when speaking with customer service that she was unhappy with the quality of the guide nor has any other advertiserWe are confident our guide is wonderful qualityMs [redacted] hung up on our customer service agent after the threatening statementsIn regards to the other agent from Ms [redacted] office she has purchased advertising and has not contacted Skyline Publishing regarding cancellation and she has not expressed any dissatisfactionTo date Ms [redacted] has sent Skyline Publishing directions on changes for her advertisement which is being done and a final proof will be sentWe feel terrible Ms [redacted] is unhappy but we did what we could to make her happy and exactly what we agreed to doIf you need any other information please let me know and I would be happy to assist you Sincerely, Customer Service
Dear Sir/Madam,On 9/2/we spoke with Ms [redacted] and she purchased advertising for her business on our relocation guide as she has in the pastDuring the recorded verification call Ms [redacted] agreed to the terms and agreed to pay the invoice when she received her proofAs she is a previous customer we stated we would use last year's ad and she could make changes as neededShe was also told she would receive a proof in approx 6/weeksWe mailed a proof book to the address on the invoice on 12/23/after sending the proof books we always contact each customer to make sure they have received it, since Ms [redacted] stated she did not receive her proof we mailed one for her to viewYes the ad had the correct address on it but unfortunately it must have been entered incorrectly on the invoice which is used for mailing, no the adAs for Ms [redacted] requesting information for months, I'm not sure this is accurate since we have no notes of this happening and Ms [redacted] doesn't state that she contacted asking for anything prior to us contacting herhad she any questions regarding her proof she could have easily contacted usShe had our information and she is a previous customer so she has been through he process beforeOur representative, Stephanie was following procedure in what she didShe informed Ms [redacted] that it was too late to cancel the ad as it has already been completed and included in the bookWhen Ms [redacted] emailed she wanted to cancel customer service tried repeatedly to contact herShe called and left several voicemails asking for a return callWe are in the office M-F 8Am-4PM so Ms [redacted] had ample time to return the callStephanie does not have the authority to cancel advertisements and that is why customer service was given the accountIt is unfortunate that Ms [redacted] has asked to cancel her advertisement after our obligation has been completedWe feel strongly we have done nothing to warrant this complaint or Ms***'s dissatisfaction but will honor her cancellation.Sincerely,Skyline Publishing Management
We will try our hardest not to contact them againWe will make notes on our invoices that we have with them but if they call through phone books and that sort we can't note thoseBut we will definitely note all of there invoices that they have with us to not call them anymore.
Dear Revdex.com Dispute Resolution Department,On 12/22/we spoke with MrThomas [redacted] regarding him purchasing advertising in the Wichita Falls, TX City MapMr [redacted] is a repeat customer and placed ads in the map in previous yearsI am emailing the verification recording of Mr [redacted] purchasing the ad todayYou ill hear at no time did Mr [redacted] ask for the list of items he states now he asked forLet me point out the Mr [redacted] received a copy of the map from the previous year because he was on itIf he had just pulled out the copy he had he would have all the information he wantedWe give people distribution lists all the time so I don't see why we would not have done the same for this customer had he askedAs you can hear in the recording Mr [redacted] was asked for a code word to show he was purchasing the adNot that he was considering itIf he had conditions to him purchasing the ad he should have said something then an not gone through with the purchaseAlso we mailed an invoice out that day and never heard back that he shouldn't have received an invoice.At this time it is too late to cancel any advertisements as they have been running and we will not be issuing any refundi am including a list of distribution points for the 2015-map and the along with scared down copies of the mapsI am also including all the emails we have sent Mr [redacted] and all the emails we have received from Mr [redacted] As you will see what happened in the email exchange is not what Mr [redacted] describedhe may be confused with another companyOur records show he was sent proofs and made a change and was emailed a corrected copyHe was also emailed a copy of the finished map and a link to order copiesWe never received an order for copies from Mr [redacted] We have changed our proofing system and no longer automatically send hard copies of publications unless the customer does not have an email addressIf an email address is supplied they receive a link to request copies.2015-Distribution List (started going 1/7/16) [redacted] ***Distribution List (started being sent out 3/8/17) [redacted] If you have any other questions or need anything else please let us know. Sincerely,Skyline Publishing Management
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I accept that Skyline Publishing will cancel the invoice # [redacted] for $
Revdex.com Complaint ID # 12694544We are very sorry this customer feels the way they doWe have NEVER done what they claimWe are not in the business of falsifying people to advertise with usWe believe this is the first time in the history of the company that someone has claimed thisThe customer in question did buy an ad from us in which they never paid forIf they have received calls from us recently it is due to the fact that we do new magazines every year to year and a half and we call most of the businesses in an area we doWe apologize for the call but there is not business to business do not call list.Sincerely,Skyline Publishing
I'm not sure why he would of been calledWe actually cancelled him out on 12/4/He don't owe us anything what so everThis should of never been turn in to the Revdex.comWe don't have any open invoices for him.? Thank you,? Customer Service
To whom it may concern,? We at Skyline Publishing apologize for any trouble or inconvenience we have causedWe will not contact Computer Upgraders or the Item NewspaperWe are not a scam we were just simply trying to sell our product.? Sincerely,? Skyline Publishing
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Case # XXXXXXXX September 21, We receive a complaint regarding Ms [redacted] and advertising her business in the relocation/resource guide for her areaWhen Ms [redacted] purchased advertising on 7/2/On 8/27/Ms [redacted] called and asked our customer service representative when she would receive her proof copy of the publicationShe was told it was completed and being mailed in the next few days and she would receive proof copy to reviewDuring that phone call there was no mention of relocation or wanting to cancelThe proof book was mailed on 9/4/On 9/9/Ms [redacted] called again and stated that she was moving and wanted to cancel the advertisementIn her complaint Ms [redacted] mentioned that she was questioned by the customer service representative on where she was moving and this is not because we thought she was being dishonest but because we were trying to see if we could move her to a different guide so she could establish her business thereIn the complaint Ms [redacted] states that we did not offer to hold her money until she relocatedThis is untrue because the customer service representative offered to move her to a different guide in her new location and Ms [redacted] refusedMs [redacted] stated at that time she had no idea where she was moving or when she would be movingWe feel it would have been unethical to just hold a customer's money until a later time without providing a serviceWho knows how long it will be until Ms [redacted] moves as she now says up to a year, and at that time she didn't know where to so what if we don't have a guide in the location she is moving to? Wouldn't it make more sense to have advertising in the community you are working in for the next year rather than we keep your money for a possible opportunity in the future? Customer Service explained work was done and it was too late to cancel to which Ms [redacted] acceptedMs [redacted] contacted Skyline Publishing again via email this time on 9/17/two weeks after the proof book was mailed out and one week after the change deadline asking to cancel again because there was another realtor in the bookAlong with the proof book was also a letter clearly explaining how to make changes and that no cancellations would be acceptedI am enclosing this letterWhen customer service spoke with Ms [redacted] this time she explained that because there was another realtor in the guide she did not approve it and demanded a refundIt was explained that she was told on the verification recording "Not exclusive" and she was never told she would be the only realtor in the guide or the only realtor for her companyHer incorrect assumption based on another company's policy is not a reason for cancellation from Skyline PublishingI have no idea how other publications work as all companies have the right to their own policiesThere is nothing wrong with realtors from the same office advertising in the same guide and from what I've seen this is very common in newspapers, real estate guides, etcRegardless of what other publications do, in this purchase Ms [redacted] was not promised to be exclusive so we have not done anything to warrant a refundCustomer service explained several times to Ms [redacted] if she has changes or does not like her advertisement that was taken directly from her website she was welcome to make changes and we would be happy to make those for herTo this Ms [redacted] was rude and threatening to our agentWe were threatened that she would contact the other agent in the book and tell her not to pay her invoice and that it was a small town and she would tell everyone that we were a horrible companyThis is not the way a professional acts and threatening a company with slander (which is illegal) just because they have done work the customer purchased and now expect to keep payment for that service is appallingWe advertise for tens of thousands of realtors every year and yes this is not the first time one of them has relocated but we have never had someone behave in this manner over something like thatI have to wonder is Ms [redacted] going to call the agency she is licensed through and demand a refund from them because she is moving and will no longer be licensed in Wisconsin? What about all the other fees she has paid for the next year of her license? Does she expect a refund for those too? In this case Ms [redacted] ordered a service and only after that service was rendered she expected a refundBusiness doesn't work that wayYou can't go watch a movie and demand a refundYou can't go to dinner, eat your food and demand a refundYou can't have your home remodeled and once the job is done demand a refund or even demand a reduced priceThe price is what is agreed upon in the beginning before work is startedMs [redacted] never stated when speaking with customer service that she was unhappy with the quality of the guide nor has any other advertiserWe are confident our guide is wonderful qualityMs [redacted] hung up on our customer service agent after the threatening statementsIn regards to the other agent from Ms [redacted] office she has purchased advertising and has not contacted Skyline Publishing regarding cancellation and she has not expressed any dissatisfactionTo date Ms [redacted] has sent Skyline Publishing directions on changes for her advertisement which is being done and a final proof will be sentWe feel terrible Ms [redacted] is unhappy but we did what we could to make her happy and exactly what we agreed to doIf you need any other information please let me know and I would be happy to assist you Sincerely, Customer Service
Dear Sir/Madam,On 9/2/we spoke with Ms [redacted] and she purchased advertising for her business on our relocation guide as she has in the pastDuring the recorded verification call Ms [redacted] agreed to the terms and agreed to pay the invoice when she received her proofAs she is a previous customer we stated we would use last year's ad and she could make changes as neededShe was also told she would receive a proof in approx 6/weeksWe mailed a proof book to the address on the invoice on 12/23/after sending the proof books we always contact each customer to make sure they have received it, since Ms [redacted] stated she did not receive her proof we mailed one for her to viewYes the ad had the correct address on it but unfortunately it must have been entered incorrectly on the invoice which is used for mailing, no the adAs for Ms [redacted] requesting information for months, I'm not sure this is accurate since we have no notes of this happening and Ms [redacted] doesn't state that she contacted asking for anything prior to us contacting herhad she any questions regarding her proof she could have easily contacted usShe had our information and she is a previous customer so she has been through he process beforeOur representative, Stephanie was following procedure in what she didShe informed Ms [redacted] that it was too late to cancel the ad as it has already been completed and included in the bookWhen Ms [redacted] emailed she wanted to cancel customer service tried repeatedly to contact herShe called and left several voicemails asking for a return callWe are in the office M-F 8Am-4PM so Ms [redacted] had ample time to return the callStephanie does not have the authority to cancel advertisements and that is why customer service was given the accountIt is unfortunate that Ms [redacted] has asked to cancel her advertisement after our obligation has been completedWe feel strongly we have done nothing to warrant this complaint or Ms***'s dissatisfaction but will honor her cancellation.Sincerely,Skyline Publishing Management
We will try our hardest not to contact them againWe will make notes on our invoices that we have with them but if they call through phone books and that sort we can't note thoseBut we will definitely note all of there invoices that they have with us to not call them anymore.
Dear Revdex.com Dispute Resolution Department,On 12/22/we spoke with MrThomas [redacted] regarding him purchasing advertising in the Wichita Falls, TX City MapMr [redacted] is a repeat customer and placed ads in the map in previous yearsI am emailing the verification recording of Mr [redacted] purchasing the ad todayYou ill hear at no time did Mr [redacted] ask for the list of items he states now he asked forLet me point out the Mr [redacted] received a copy of the map from the previous year because he was on itIf he had just pulled out the copy he had he would have all the information he wantedWe give people distribution lists all the time so I don't see why we would not have done the same for this customer had he askedAs you can hear in the recording Mr [redacted] was asked for a code word to show he was purchasing the adNot that he was considering itIf he had conditions to him purchasing the ad he should have said something then an not gone through with the purchaseAlso we mailed an invoice out that day and never heard back that he shouldn't have received an invoice.At this time it is too late to cancel any advertisements as they have been running and we will not be issuing any refundi am including a list of distribution points for the 2015-map and the along with scared down copies of the mapsI am also including all the emails we have sent Mr [redacted] and all the emails we have received from Mr [redacted] As you will see what happened in the email exchange is not what Mr [redacted] describedhe may be confused with another companyOur records show he was sent proofs and made a change and was emailed a corrected copyHe was also emailed a copy of the finished map and a link to order copiesWe never received an order for copies from Mr [redacted] We have changed our proofing system and no longer automatically send hard copies of publications unless the customer does not have an email addressIf an email address is supplied they receive a link to request copies.2015-Distribution List (started going 1/7/16) [redacted] ***Distribution List (started being sent out 3/8/17) [redacted] If you have any other questions or need anything else please let us know. Sincerely,Skyline Publishing Management