Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Students have been informed that they are able to take the PTCB Exam (the PTCE) or the ExCPT exam given through the [redacted]. Either test is covered by the exam fee, which has also been communicated to the students. The PTCE exam is only not recognized in some hospital settings. As was explained to the...
students in a special session to clarify these matters, students can take the ExCPT and still obtain employment in numerous other pharmacy settings (retail, long-term care, etc.) and some hospital settings, depending on that particular hospitals rules and tier system. Students can also take the PTCE exam. Students have taken the PTCE in the past and passed after attending our courses, so the statement that students will definitely not pass is incorrect. That exam is admittedly more difficult and perhaps there was a miscommunication when relaying that fact. This student has received exam registration instructions from Cassi C[redacted], the local Career Advisor, on multiple occasions, including as recently as Tuesday the 29th. She has spoken to several people. There is some action required on the part of the student before this exam can be scheduled.
Rebutal:There was never any further assistance offered, just discouragement from taking the PTCB. The word discouraged literally was used. I even verbally communicated I wouldn't feel confident taking the PTCB because one the teacher said we wasn't taught to its standards, two, the woman that came with Daniel, were saying you can't pass it. First its we can't take the PTCB, then its, we can take it, but its discouraged. Again written in the agreement " students are encouraged take the PTCB in south carolina.
[redacted], We are sorry to hear that your experience with Palmetto School has been less than perfect. We pride ourselves on giving our students the absolute best chances at success as possible and to know that you had problems with our program is something we don’t take lightly. I’ve reached...
out to the Career Advisors in our Columbia campus to see if they could help give us a better understanding of the situation. You mentioned that you weren’t able to work on the computers to receive online hands on training with medical software, however the students of that class did have access to Medisoft. It was downloaded on each of the computers in the classroom and could have been downloaded at home on a personal computer as well for further practice. Our career advisor offered to allow you to take one of the school’s laptops home, equipped with Medisoft, to allow you the chance to review it in more detail and you declined that offer. On many occasions, the Career Advisors and the Instructor offered to come in before class and stay after class to help those students that felt that they needed the extra help. You stated you were unable to attend those study sessions. During the class, you requested copies of sample forms that you pointed out in the workbook so our Career Advisor printed them out and passed them out to the entire class. The Career Advisor also used the online resources available and printed out documentation allowing each student to create a sample patient chart. During the course, the Career Advisor brought in an employee from [redacted] Medical Center PRN that spoke with the class and told you all that you would all be excellent candidates to work for their company. The employee also stated that because each medical office is different and uses their own computer software, no matter what computer software you were trained on, if you were hired in a doctor’s office, you would spend at least another 3 weeks learning the computer software that they used in their office. Throughout the course, you received extensive help with writing and perfecting your resume. The Career Advisor and Instructor would use the classes Facebook Group Page to post job openings in different medical fields throughout the area. Since graduating, you have gotten several interviews at medical offices. After voicing your concerns to the Career Advisor, we offered to allow you to come back and retake the class, free of charge, which you declined. We tried to set you up again with an internship and received conformation on January 25, 2016 that you would not be taking the internship because you were attending another school. At this time, we feel that we have done everything we can to try and correct this situation and do not feel a refund is necessary. We are now offering a new computer software program, Simchart that we would be willing to send to you free of charge. We would offer to set up another internship for you but you just declined the one that we set up so don’t feel offering another one would be productive. Again, we apologize that you’ve had this experience with our school and have tried our best to make it right but our attempts thus far have failed. If there is anything else we can do for you, please let us know. [redacted]Business Administration ManagerPalmetto School of Career Development
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
These statements are completely false. The school did download the programs onto their computers for us to use, yes, but they downloaded them 2 weeks before graduation. They were supposed to be available for student access from the start of class. Yes, they did offer for me to take the class a second time free of charge, but that was a coward response from the school when I stated that I was angry about the class not being adequately prepared by the school, not us students. As for the school offering to let me take a laptop home from the school, that location didn't even have laptops They had all desk tops. How would they let me borrow something they didn't have? Yes, I took a flash drive to the school that they offered to pit the programs on for my personal use When I opened the contents of the flash drive it was all programmer lingo. No actual usable programThey downloaded it a second time.same thing.. Yes, the employee from [redacted] medical did speak to the class. Yes she did say we would be good candidates, and yes every employer trains new employees, but I have also apied to [redacted] about 15 times and have gotten all rejections. I HAVE NOT HAD ONE SINGLE INTERVIEW FOR A MEDICAL OFFICE POSITION! Yes, I did have to decline the internship that they offered me on January 25, 2016. I graduated at the end of October, 2015. The internship should have been offered and set up immediately following graduation Not 90 days later! Yes I did decline it I had to perdue other avenues in order to become qualified for employment within the medical field. The school employee that responded is being completely untruthful because that location does not want to admit that they were inadequately prepared to offer that class. They needed to get everything including an adequate instructor in place, an instructor that didnt give you the answers to the tests before she administered the test, all necessary programs on computers, and all internships ready to accept students before any class began.
Regards,
[redacted]
If this student was discouraged from taking the PTCB by an instructor, that instructor spoke out of line and should not have stated that. When Brooke addressed the students while Daniel was present, she did not say the students would not pass, but we are also unable to guarantee anyone will pass any exam as that would be irresponsible. Many students do take the ExCPT because we have an account with the [redacted] and that process is more streamlined. As mentioned previously, students can take the PTCB if they prefer and can make arrangements for remedial work if they do not feel comfortable taking any certification exam.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Students have been informed that they are able to take the PTCB Exam (the PTCE) or the ExCPT exam given through the [redacted]. Either test is covered by the exam fee, which has also been communicated to the students. The PTCE exam is only not recognized in some hospital settings. As was explained to the...
students in a special session to clarify these matters, students can take the ExCPT and still obtain employment in numerous other pharmacy settings (retail, long-term care, etc.) and some hospital settings, depending on that particular hospitals rules and tier system. Students can also take the PTCE exam. Students have taken the PTCE in the past and passed after attending our courses, so the statement that students will definitely not pass is incorrect. That exam is admittedly more difficult and perhaps there was a miscommunication when relaying that fact. This student has received exam registration instructions from Cassi C[redacted], the local Career Advisor, on multiple occasions, including as recently as Tuesday the 29th. She has spoken to several people. There is some action required on the part of the student before this exam can be scheduled.
Rebutal:There was never any further assistance offered, just discouragement from taking the PTCB. The word discouraged literally was used. I even verbally communicated I wouldn't feel confident taking the PTCB because one the teacher said we wasn't taught to its standards, two, the woman that came with Daniel, were saying you can't pass it. First its we can't take the PTCB, then its, we can take it, but its discouraged. Again written in the agreement " students are encouraged take the PTCB in south carolina.
[redacted], We are sorry to hear that your experience with Palmetto School has been less than perfect. We pride ourselves on giving our students the absolute best chances at success as possible and to know that you had problems with our program is something we don’t take lightly. I’ve reached...
out to the Career Advisors in our Columbia campus to see if they could help give us a better understanding of the situation. You mentioned that you weren’t able to work on the computers to receive online hands on training with medical software, however the students of that class did have access to Medisoft. It was downloaded on each of the computers in the classroom and could have been downloaded at home on a personal computer as well for further practice. Our career advisor offered to allow you to take one of the school’s laptops home, equipped with Medisoft, to allow you the chance to review it in more detail and you declined that offer. On many occasions, the Career Advisors and the Instructor offered to come in before class and stay after class to help those students that felt that they needed the extra help. You stated you were unable to attend those study sessions. During the class, you requested copies of sample forms that you pointed out in the workbook so our Career Advisor printed them out and passed them out to the entire class. The Career Advisor also used the online resources available and printed out documentation allowing each student to create a sample patient chart. During the course, the Career Advisor brought in an employee from [redacted] Medical Center PRN that spoke with the class and told you all that you would all be excellent candidates to work for their company. The employee also stated that because each medical office is different and uses their own computer software, no matter what computer software you were trained on, if you were hired in a doctor’s office, you would spend at least another 3 weeks learning the computer software that they used in their office. Throughout the course, you received extensive help with writing and perfecting your resume. The Career Advisor and Instructor would use the classes Facebook Group Page to post job openings in different medical fields throughout the area. Since graduating, you have gotten several interviews at medical offices. After voicing your concerns to the Career Advisor, we offered to allow you to come back and retake the class, free of charge, which you declined. We tried to set you up again with an internship and received conformation on January 25, 2016 that you would not be taking the internship because you were attending another school. At this time, we feel that we have done everything we can to try and correct this situation and do not feel a refund is necessary. We are now offering a new computer software program, Simchart that we would be willing to send to you free of charge. We would offer to set up another internship for you but you just declined the one that we set up so don’t feel offering another one would be productive. Again, we apologize that you’ve had this experience with our school and have tried our best to make it right but our attempts thus far have failed. If there is anything else we can do for you, please let us know. [redacted]Business Administration ManagerPalmetto School of Career Development
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
These statements are completely false. The school did download the programs onto their computers for us to use, yes, but they downloaded them 2 weeks before graduation. They were supposed to be available for student access from the start of class. Yes, they did offer for me to take the class a second time free of charge, but that was a coward response from the school when I stated that I was angry about the class not being adequately prepared by the school, not us students. As for the school offering to let me take a laptop home from the school, that location didn't even have laptops They had all desk tops. How would they let me borrow something they didn't have? Yes, I took a flash drive to the school that they offered to pit the programs on for my personal use When I opened the contents of the flash drive it was all programmer lingo. No actual usable programThey downloaded it a second time.same thing.. Yes, the employee from [redacted] medical did speak to the class. Yes she did say we would be good candidates, and yes every employer trains new employees, but I have also apied to [redacted] about 15 times and have gotten all rejections. I HAVE NOT HAD ONE SINGLE INTERVIEW FOR A MEDICAL OFFICE POSITION! Yes, I did have to decline the internship that they offered me on January 25, 2016. I graduated at the end of October, 2015. The internship should have been offered and set up immediately following graduation Not 90 days later! Yes I did decline it I had to perdue other avenues in order to become qualified for employment within the medical field. The school employee that responded is being completely untruthful because that location does not want to admit that they were inadequately prepared to offer that class. They needed to get everything including an adequate instructor in place, an instructor that didnt give you the answers to the tests before she administered the test, all necessary programs on computers, and all internships ready to accept students before any class began.
Regards,
[redacted]
If this student was discouraged from taking the PTCB by an instructor, that instructor spoke out of line and should not have stated that. When Brooke addressed the students while Daniel was present, she did not say the students would not pass, but we are also unable to guarantee anyone will pass any exam as that would be irresponsible. Many students do take the ExCPT because we have an account with the [redacted] and that process is more streamlined. As mentioned previously, students can take the PTCB if they prefer and can make arrangements for remedial work if they do not feel comfortable taking any certification exam.