Nicky’s Moving & Storage [redacted] Wyndmoor, PA [redacted] Phone: ###-###-#### • Fax: ###-###-#### E-mail: [email protected] Attn: [redacted] Re: [redacted] On 02/03/2016, [redacted] requested a moving quote so we recommended a representative go out and give her an on-site estimateAt that time the client had not completed packing up her belongings however she stated that she would be completed before the moving crew arrived the next dayBecause we are familiar with the address she was moving to, we did not have to do an on-site estimate for the clients new buildingOnce our representative returned, we completed the estimate, which was $320.00, including hours of moving, hour travel, materials, and fuelLater in the day, [redacted] called and scheduled her move for the following morning Upon arrival the next morning, the movers noted that the client had not yet finished her packing as she had anticipated so the movers then began helping the client pack, letting her know that it would take at least an additional hour to complete the move with packingShe was fine with the quote and the movers then proceeded to get everything packed and loaded Once the truck arrived at the new location, the movers spoke with the front desk and was made aware that the freight elevator, “which is usually dedicated for moving”, was broken and the movers would have to share an elevator with the residents of the buildingWe then let the client know about the elevator and sharing an elevator with residents of the building would cause the move to take longer than originally estimated The client was immediately made aware of the elevator being down and we proceeded to collect payment for the estimated cost, including the additional time that would be neededAfter the 10% senior citizen discount was applied, the client paid $544.83, by COD and the items were unloaded and delivered into the apartment, reassembled and placed in the requested areas The additional time would not have been needed had the client completed packing and if we had the freight elevator available to us at the new apartmentMost of the additional time used was because the movers had the share the passenger elevatorSince we charge by the hour, the move went over by hours, which was actual time used during labor, travel, packing, and moving Since the overage was due to these circumstances which were beyond our control we are not able to refund monies paid for services that were providedAt this time, we have not received any complaint from the client in regards to her move since it was completed, however we do regret that she was not satisfied with the services provided Best Regards, [redacted] D [redacted] Operations Coordinator Nicky's Moving & Storage ###-###-#### [redacted] @nickysmoving.com
Attn: *** *** Re: Complaint#***
We have settled this dispute with the client as of 07/23/by reimbursing one hour in the amount of $to the clients credit card and mailing a check in the amount of on 07/24/to reimburse the Replacement Value Coverage option that
was purchased
We did notify the client of the reimbursement and she acknowledged receipt
If you have any additional questions please feel free to reply to this email or give us a call
Best Regards,
Michele D***
Operations Coordinator
Nicky's Moving & Storage
###-###-####
***
Nicky’s Moving & Storage
*** *** *** Wyndmoor, PA ***
Phone:
###-###-#### • Fax:
###-###-####
E-mail: [email protected]
Attn: *** ***
Re: *** ***
On 02/03/2016, *** *** *** requested a
moving quote so we recommended a representative go out and give her an on-site
estimateAt that time the client had not completed packing up her belongings
however she stated that she would be completed before the moving crew arrived
the next dayBecause we are familiar with the address she was moving to, we
did not have to do an on-site estimate for the clients new buildingOnce our
representative returned, we completed the estimate, which was $320.00, including
hours of moving, hour travel, materials, and fuelLater in the day, *** *** called and scheduled her move for the following morning
Upon arrival the next morning, the movers
noted that the client had not yet finished her packing as she had anticipated
so the movers then began helping the client pack, letting her know that it
would take at least an additional hour to complete the move with packingShe
was fine with the quote and the movers then proceeded to get everything packed
and loaded
Once the truck arrived at the new location,
the movers spoke with the front desk and was made aware that the freight
elevator, “which is usually dedicated for moving”, was broken and the movers
would have to share an elevator with the residents of the buildingWe then let
the client know about the elevator and sharing an elevator with residents of
the building would cause the move to take longer than originally estimated
The client was immediately made aware of the
elevator being down and we proceeded to collect payment for the estimated cost,
including the additional time that would be neededAfter the 10% senior
citizen discount was applied, the client paid $544.83, by COD and the items
were unloaded and delivered into the apartment, reassembled and placed in the
requested areas
The additional time would not have been
needed had the client completed packing and if we had the freight elevator
available to us at the new apartmentMost of the additional time used was
because the movers had the share the passenger elevatorSince we charge by the
hour, the move went over by hours, which was actual time used during labor,
travel, packing, and moving
Since the overage was due to these
circumstances which were beyond our control we are not able to refund monies
paid for services that were providedAt this time, we have not received any
complaint from the client in regards to her move since it was completed,
however we do regret that she was not satisfied with the services provided
Best Regards,
*** D***
Operations
Coordinator
Nicky's
Moving & Storage
###-###-####
***@nickysmoving.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they follow through as indicated.
Regards,
*** ***
Nicky’s Moving & Storage
"margin:0in;margin-bottom:.0001pt;text-align:center">*** *** *** Wyndmoor, PA ***
Phone:
###-###-#### • Fax: ###-###-####
E-mail: [email protected]
Attn: *** ***
Re: *** ***
On 02/03/2016, *** *** *** requested a
moving quote so we recommended a representative go out and give her an on-site
estimateAt that time the client had not completed packing up her belongings
however she stated that she would be completed before the moving crew arrived
the next dayBecause we are familiar with the address she was moving to, we
did not have to do an on-site estimate for the clients new buildingOnce our
representative returned, we completed the estimate, which was $320.00, including
hours of moving, hour travel, materials, and fuelLater in the day, *** *** called and scheduled her move for the following morning
Upon arrival the next morning, the movers
noted that the client had not yet finished her packing as she had anticipated
so the movers then began helping the client pack, letting her know that it
would take at least an additional hour to complete the move with packingShe
was fine with the quote and the movers then proceeded to get everything packed
and loaded
Once the truck arrived at the new location,
the movers spoke with the front desk and was made aware that the freight
elevator, “which is usually dedicated for moving”, was broken and the movers
would have to share an elevator with the residents of the buildingWe then let
the client know about the elevator and sharing an elevator with residents of
the building would cause the move to take longer than originally estimated
The client was immediately made aware of the
elevator being down and we proceeded to collect payment for the estimated cost,
including the additional time that would be neededAfter the 10% senior
citizen discount was applied, the client paid $544.83, by COD and the items
were unloaded and delivered into the apartment, reassembled and placed in the
requested areas
The additional time would not have been
needed had the client completed packing and if we had the freight elevator
available to us at the new apartmentMost of the additional time used was
because the movers had the share the passenger elevatorSince we charge by the
hour, the move went over by hours, which was actual time used during labor,
travel, packing, and moving
Since the overage was due to these
circumstances which were beyond our control we are not able to refund monies
paid for services that were providedAt this time, we have not received any
complaint from the client in regards to her move since it was completed,
however we do regret that she was not satisfied with the services provided
Best Regards,
*** D***
Operations
Coordinator
Nicky's
Moving & Storage
###-###-####
***@nickysmoving.com
I have used this company on several occasions, both in and out of stateThey are competent, reliable and proficient in their work ethicsThey start on time, move quickly studios but carefullyTo add, they are very personableI have made them my movers and refer them to family and
friendsI must mention the professionalism of the staffMichelle is quite efficient and accommodatingThank you team!
Nicky’s Moving & Storage [redacted] Wyndmoor, PA [redacted] Phone: ###-###-#### • Fax: ###-###-#### E-mail: [email protected] Attn: [redacted] Re: [redacted] On 02/03/2016, [redacted] requested a moving quote so we recommended a representative go out and give her an on-site estimateAt that time the client had not completed packing up her belongings however she stated that she would be completed before the moving crew arrived the next dayBecause we are familiar with the address she was moving to, we did not have to do an on-site estimate for the clients new buildingOnce our representative returned, we completed the estimate, which was $320.00, including hours of moving, hour travel, materials, and fuelLater in the day, [redacted] called and scheduled her move for the following morning Upon arrival the next morning, the movers noted that the client had not yet finished her packing as she had anticipated so the movers then began helping the client pack, letting her know that it would take at least an additional hour to complete the move with packingShe was fine with the quote and the movers then proceeded to get everything packed and loaded Once the truck arrived at the new location, the movers spoke with the front desk and was made aware that the freight elevator, “which is usually dedicated for moving”, was broken and the movers would have to share an elevator with the residents of the buildingWe then let the client know about the elevator and sharing an elevator with residents of the building would cause the move to take longer than originally estimated The client was immediately made aware of the elevator being down and we proceeded to collect payment for the estimated cost, including the additional time that would be neededAfter the 10% senior citizen discount was applied, the client paid $544.83, by COD and the items were unloaded and delivered into the apartment, reassembled and placed in the requested areas The additional time would not have been needed had the client completed packing and if we had the freight elevator available to us at the new apartmentMost of the additional time used was because the movers had the share the passenger elevatorSince we charge by the hour, the move went over by hours, which was actual time used during labor, travel, packing, and moving Since the overage was due to these circumstances which were beyond our control we are not able to refund monies paid for services that were providedAt this time, we have not received any complaint from the client in regards to her move since it was completed, however we do regret that she was not satisfied with the services provided Best Regards, [redacted] D [redacted] Operations Coordinator Nicky's Moving & Storage ###-###-#### [redacted] @nickysmoving.com
Attn: *** *** Re: Complaint#***
We have settled this dispute with the client as of 07/23/by reimbursing one hour in the amount of $to the clients credit card and mailing a check in the amount of on 07/24/to reimburse the Replacement Value Coverage option that
was purchased
We did notify the client of the reimbursement and she acknowledged receipt
If you have any additional questions please feel free to reply to this email or give us a call
Best Regards,
Michele D***
Operations Coordinator
Nicky's Moving & Storage
###-###-####
***
Nicky’s Moving & Storage
*** *** *** Wyndmoor, PA ***
Phone:
###-###-#### • Fax:
###-###-####
E-mail: [email protected]
Attn: *** ***
Re: *** ***
On 02/03/2016, *** *** *** requested a
moving quote so we recommended a representative go out and give her an on-site
estimateAt that time the client had not completed packing up her belongings
however she stated that she would be completed before the moving crew arrived
the next dayBecause we are familiar with the address she was moving to, we
did not have to do an on-site estimate for the clients new buildingOnce our
representative returned, we completed the estimate, which was $320.00, including
hours of moving, hour travel, materials, and fuelLater in the day, *** *** called and scheduled her move for the following morning
Upon arrival the next morning, the movers
noted that the client had not yet finished her packing as she had anticipated
so the movers then began helping the client pack, letting her know that it
would take at least an additional hour to complete the move with packingShe
was fine with the quote and the movers then proceeded to get everything packed
and loaded
Once the truck arrived at the new location,
the movers spoke with the front desk and was made aware that the freight
elevator, “which is usually dedicated for moving”, was broken and the movers
would have to share an elevator with the residents of the buildingWe then let
the client know about the elevator and sharing an elevator with residents of
the building would cause the move to take longer than originally estimated
The client was immediately made aware of the
elevator being down and we proceeded to collect payment for the estimated cost,
including the additional time that would be neededAfter the 10% senior
citizen discount was applied, the client paid $544.83, by COD and the items
were unloaded and delivered into the apartment, reassembled and placed in the
requested areas
The additional time would not have been
needed had the client completed packing and if we had the freight elevator
available to us at the new apartmentMost of the additional time used was
because the movers had the share the passenger elevatorSince we charge by the
hour, the move went over by hours, which was actual time used during labor,
travel, packing, and moving
Since the overage was due to these
circumstances which were beyond our control we are not able to refund monies
paid for services that were providedAt this time, we have not received any
complaint from the client in regards to her move since it was completed,
however we do regret that she was not satisfied with the services provided
Best Regards,
*** D***
Operations
Coordinator
Nicky's
Moving & Storage
###-###-####
***@nickysmoving.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they follow through as indicated.
Regards,
*** ***
Nicky’s Moving & Storage
"margin:0in;margin-bottom:.0001pt;text-align:center">*** *** *** Wyndmoor, PA ***
Phone:
###-###-#### • Fax: ###-###-####
E-mail: [email protected]
Attn: *** ***
Re: *** ***
On 02/03/2016, *** *** *** requested a
moving quote so we recommended a representative go out and give her an on-site
estimateAt that time the client had not completed packing up her belongings
however she stated that she would be completed before the moving crew arrived
the next dayBecause we are familiar with the address she was moving to, we
did not have to do an on-site estimate for the clients new buildingOnce our
representative returned, we completed the estimate, which was $320.00, including
hours of moving, hour travel, materials, and fuelLater in the day, *** *** called and scheduled her move for the following morning
Upon arrival the next morning, the movers
noted that the client had not yet finished her packing as she had anticipated
so the movers then began helping the client pack, letting her know that it
would take at least an additional hour to complete the move with packingShe
was fine with the quote and the movers then proceeded to get everything packed
and loaded
Once the truck arrived at the new location,
the movers spoke with the front desk and was made aware that the freight
elevator, “which is usually dedicated for moving”, was broken and the movers
would have to share an elevator with the residents of the buildingWe then let
the client know about the elevator and sharing an elevator with residents of
the building would cause the move to take longer than originally estimated
The client was immediately made aware of the
elevator being down and we proceeded to collect payment for the estimated cost,
including the additional time that would be neededAfter the 10% senior
citizen discount was applied, the client paid $544.83, by COD and the items
were unloaded and delivered into the apartment, reassembled and placed in the
requested areas
The additional time would not have been
needed had the client completed packing and if we had the freight elevator
available to us at the new apartmentMost of the additional time used was
because the movers had the share the passenger elevatorSince we charge by the
hour, the move went over by hours, which was actual time used during labor,
travel, packing, and moving
Since the overage was due to these
circumstances which were beyond our control we are not able to refund monies
paid for services that were providedAt this time, we have not received any
complaint from the client in regards to her move since it was completed,
however we do regret that she was not satisfied with the services provided
Best Regards,
*** D***
Operations
Coordinator
Nicky's
Moving & Storage
###-###-####
***@nickysmoving.com
I have used this company on several occasions, both in and out of stateThey are competent, reliable and proficient in their work ethicsThey start on time, move quickly studios but carefullyTo add, they are very personableI have made them my movers and refer them to family and
friendsI must mention the professionalism of the staffMichelle is quite efficient and accommodatingThank you team!