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Nicky's Lashes

PO Box 24281, Belleville, Illinois, United States, 62223

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I booked an appointment with this business and paid the $25 to book it. She canceled and never set up another appointment or refunded me my money.

Nicky's Lashes Response • Mar 19, 2020

My name is Nicky and I’m the owner and operator of Nicky’s Lash Bar. I received a letter in regards to a complaint from a potential customer named ***. Allow me to explain what actually happened with this transaction. This customer contacted me in regards to a lash appointment and booked online which requires a deposit of $25. Per my website, the deposit is non-refundable. The client contacted me a few hours prior to her appointment and said that she was robbed while in St Louis the night before and needed to cancel the appointment. Shortly afterwards, I received an email from my credit card processing company, ***, stating there was a customer dispute about goods/services not received. The client made a dispute through her bank about her deposit. After a full investigation conducted by her financial institution, her bank sided in my favor in regards to this transaction. Per her complaint with your bureau, the client states that I cancelled her appointment, which is a falsehood being perpetrated. She in fact, cancelled the appointment due to unforeseen circumstances, i.e. the alleged robbery. In an attempt to be sympathetic to her situation, I offered her an alternative booking method so that she wouldn’t have to pay an additional deposit and she would still be able to receive services without the loss of her initial deposit. To date, I have not received any correspondence from the potential customer about a refund nor another appointment.Unbeknownst to me, my offer of resolution didn’t satisfy her needs. I never cancelled on the client, she cancelled on me a few hours prior to her appointment as previously stated. I am not willing to offer her a full refund, but prior to the baseless claims I was willing to make an exception to allow her to keep her deposit as a credit to be used towards future services rendered. I hope this will clear things up. I have also attached a screenshot from my *** dashboard with the decision from her bank. Regards,Nicky

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Address: PO Box 24281, Belleville, Illinois, United States, 62223

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