Nicola's Pets

We performed an acid wash and start up of the customers pool. The customer called in stating the pool was cloudy. We sent a supervisor out to check this out as well as the equipment and chemical levels. At this time, he performed a free filter inspection to address the cloudiness of the pool. Our...

supervisor discovered a crack in the manifold of the filter, which was causing DE blowback into the pool. The supervisor than informed the customer of the issue and that it was due to high filter pressure and the equipment being older. The customer declined the repair unless Johnson Pools paid for it. Johnson Pools is not responsible for the normal wear and tear of equipment therefore we sent another technician out to try to clear the pool and the customer discontinued service.

I used Johnson Pools as my pool service company starting in August, 2014.  The service provided was less than adequate, On at least a monthly basis I had to call the office and complain about; the pool tech not showing up, a different pools tech every week or so, pools techs showing up late (they were provided with a four hour window to service the pool every week, and pool techs not doing the work (brushing the pool, testing chemicals, etc) that they were contracted to do. Multiple times I considered firing them but did not until the Sept 8, 2015 incident.  Johnson Pools (and their techs) were advised by me that I would take care off all DE filter needs multiple times. In late August, 2015 the pool tech backwashed the filter (without consulting me and flooded my equipment. I advised him at the time that I would take care of the pool filter myself. On Sept. 8, 2015 the pool tech cleaned the pool and put in chemicals that needed to be circulated. The tech then decided to backwash teh filter again (again against my wishes).  In doing the backwash the pool tech snapped the multi-port handle.  The pool tech took pictures (with a cellular phone) and called Johnson Pools service department to have the handle replaced.  Since teh pool could not be run with the handle broken the chemicals could not be properly circulated.  When the pool tech left I called the office and talked to the staff and told them I also wanted the spider gasket replaced at tthe same time.  The offcie staff advised me the service tech would be out at *:00 am the next day with the correct parts to repair the pool.  The service tech (and pool tech) finally showed up the next day at 9:00 without the parts.  They looked at teh handle and tried to blame the damage on pebbles in the multi-port valve. I had already disassembled the handle and found few, if any, pebbles in the valve body. The service tech agreed to replace the handle but told me he would have to charge me to replace the spider gasket (which sits directly under the handle parts and requires no additional work to replace. I asked him how much he would charge me and he quoted me $189.   I advised him that I had the gasket changed before (and have done it myself) and knew the part cost $20-$30.  I advised him I knew the spider gasket costs $20-$30 and did not enjoy getting ripped off.  Knowing he was caught, he agreed to replace the handle but I would have to get the spider gasket myself.  I then called Johnson Pools and advised him what the service tech had pulled and advised them I was not happy.  Based on the fact that I had very poor service in the past and they had just tried to rip me off I did not feel comfortable having Johnson Pools make the repair and possibly damage other parts of my pool. I located and installed the handle and spider gasket myself on the same morning.  That afternoon I called Johnson Pools back and advised them I had changed the parts and they were fired.  I also advised them I expected them to pay for the part they had broken.  I was not rude or slanderous to the office staff. Irate maybe, but not slanderous.  I very much disagree that the broken part was damaged by sun, heat, and pool pebbles.  The part was about four years old and the original lasted about 15 years before replacement All pool equipment was working properly before the pool tech broke it doing a job he was not supposed to be doing and Johnson Pools should reimburse me.  I did advise Johnson Pools I would be contacting the Revdex.com and AZ ROC about the issue.  In closing, I wish I had read the Yelp reviews of this company (all very negative) before I hired them.  I can now see why they were so negative.

First off, [redacted] has the wrong number. This phone number has never been associated with Johnson Pools. This must be the reason she has been unable to make contact with us at that particular number. We've reviewed this information and the technician provided pictures of pool service for the...

dates being disputed.(Our office line had also undergone technical errors therefore we sent out emails informing our customers so, however, the phone lines have been straightened out.)