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Niello BMW

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Niello BMW Reviews (35)

Great! Here is ***’s email [redacted]

I am rejecting this response because: we have not heard from them in several daysThey are working hard at finding us a more expensive carSounds like advertising to me and breach of contract Even if they have to lose money I feel I should be offered a comparable vehicle for the same price as the one I purchased not moreWe are going on weeks now of waiting for them to find another carThis was more than just a glitche in your systemWe had sales people out right lieing to us on this vehicle having mechanical issues and it wouldn't be sold to anyoneThat's unexceptable!! More than an embarrassment and I should be offered a vehicle off your lot for the same price as what my contract states!

Revdex.com: [redacted] has been working with me directly, and he has agreed to fix the issue with my vehicleIn regards to the multiple lights that started coming on while I was in the parking lot of Niello picking up my car, they suggested replacement of alternator and I will pay for the parts, they will provide laborMy vehicle should be ready for pick up the first week of August/next week I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We apologize for the inconvenience and your frustrationWe want our customers to have positive experiences with our company, but due to an administrative error, we mistakenly represented that a vehicle was for sale, when in fact it was not and had been sold a few days priorThe situation is embarrassing to us and an isolated incidentWe have corrected the process to ensure that a stronger system is in place to avoid any further instancesWe are working hard to acquire a comparable vehicleWe will continue to be in touch with you as we have been in the past

Yes he may inspect the vehicleor is he willing to take pictures? I will take pictures and find his email on the Niello BMW site and send to him Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me We have resolved our dispute with the general managerThey are not looking for another car nor did they ever look for another carI'm accepting only because we have resolved it another way but I just wanted it noted

We apologize for Ms [redacted] 's unpleasant experience We did not do any work related to the coolant jug In any case, as a goodwill gesture, we will refund the $diagnosis fee and consider this matter closed

I am rejecting this response because: When I asked to speak to *** several ***es in the past, I was denied by the advisor, saying that *** will just say the exact same thing he was telling meObviously they are making that statement trueMy rights as a consumer to speak to the service manager was denied for months*** is coming in on the tail end of things and is getting only what his employees are telling himOf course they will not admit to telling me the things they did, and later telling my husband they things that they did.The mileage that I had on my vehicle had NOTHING to do with the situationIf they saw that the vehicle was never in their shop before, they had no service records on it, and they thought the mileage was an issue, they could have easily denied fixing my vehicle, but they chose to fix itI took my vehicle to get repaired there as they are BMW, who better to find and fix a problemI went there before and purchased a key for my vehicle and that is what made me go back to them.The issue is that I paid for a particular service that I continuously asked to be fixed, and it was not fixedMy concern when first going in was that I smelled burning oilI was told several ***es that they found the reason why and given cost on what it would take to repair thatIf I am still having the same issues, then they obviously did not solve the problem, yet charged me money to kept trying to find the problem.When I spoke to *** from the Automotive Bureau he told me his finding, I will not state our conversationHe also advised me that Niello told him that every time I brought my vehicle in, it was not for the burning oil smell, and it was for something totally different. Every single time I took the vehicle in it was for the BURNING OIL SMELL, *** *** knows thisHe even beat me to saying it as soon as he saw me walk in, he would say "You still having that burnt oil smell?" and my response was yes.The other items I later mentioned was due to something done at Niello, while my car was in their possessionHow can they justify me dropping car off with one light, and me walking out to my car while still in their parking lot and now there are even more lights on? Me being told that they will go away but are only showing because you guys just did a "bunch of work"?They also told the Bureau that I authorized all the repairs the told me aboutYes I did authorize them because I was told those repairs were needed in order to make the burning oil smell go awayNothing is noted that the other things they charged me for was recommendations for later, and items that had nothing to do with why the car was turned in My coworker just showed me their papers when they went into Niello Elk GroveTheir paperwork is awesome! It shows exactly what the vehicle was brought in for, what they fixed, and then they give an entire packet called Know Your VehicleIn that packet it states that they simply are making recommendations for other items that they seen that could use correctionThey have a color coded system; green is what passed, yellow is a heads up/caution, and red is items they saw that could use immediate attentionThey even have a brown section that has the description, significance, advantage and the cost of what it would be for Niello to repair the items. The customer is given this at the pick up, instead of over the phone, that way the customer can sit down and review this, sleep on it and then proceed with the other repairs if they choose toI have a copy of this and will keep it with the rest of my paperworkNiello should incorporate this, as this is not the only complaint they have had.Telling someone what is needed to fix the problem that they took the vehicle in for, and adding other items on top of that, that is not needed, yet saying it is needed, is representationI also have papers that will show that they tried to clear this up, only after my husband got involved.After I left Niello the very last time in June 2015, we took my vehicle to another shop to see what was going onWe never told them anything about the car being at Niello or what Niello didThey put the car up on the rack, let us go back and see that there was smoke coming from tail pipeThey SUGGESTED what could be doneWhy did Niello not see this almost a year and $ago?

I brought my car in to diagnose a problem with the sunroof They quoted me a price for a "preliminary" diagnostic, which was $ I learned later that this diagnostic only involved visual inspection For a further diagnostic, they required me to spend approximately $more They finally figured out the problem a day and a half later I was then told that if I wanted my car to be put back together in the state it was in when I brought it in, that would be another $ So we're up to $just to diagnose it and put it back together To actually fix the problem would cost a total of $ This is extortion

Georgian Moldoveanu sold me a used BMW I When car was bought it had Paddle shifters covered with metallic film that is peeling
The peel is sharp and causes cuts to the hands
Dealer will not remedy this problem stating its not covered by warranty and suggested I pay for new paddle shifters
Consumer purchaser suffered at cuts to fingers

Yes you can take a look at it Until this is resolved I can't accept the response as taking care of my problem

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I
will make appointment with the Niello BMW and will try to resolve the issue.If the problem is not resolved I will contact Revdex.com with update

We are happy to inspect the car for the concerns. Please contact *** *** ** *** *** to make arrangements

I am the Service Manager, *** ***. I have read ***’s concerns and have conducted some research already. We want our customers to have positive experiences. To date, these are our findings and our recommended next step:The vehicle is a *** *** with 124,
miles showing at its first visit with our dealership in August 2014. We did not sell or inspect the vehicle prior to that time. We identified several repairs needed on the vehicle, and *** has paid us a total of almost $7,for those repairs, which are fully documented. We have no record of maintenance on the vehicle. We are clear that ***’s general concern is that she has reported a burning oil smell that remains a problem, despite the repairs and the money already invested I met with *** *** of the BAR yesterday. So far, I do not see where we conducted any improper or unnecessary repairs. To my knowledge, the BAR has not found any concern either. However, as I have requested before, I believe the next step is for us to inspect the vehicle with the BAR representative. I would personally participate, as well. We are happy to pick up thevehicle and provide *** with alternate transportation during the inspection. Although, we recommend that *** also be present. I am sorry that ***’s experience has been frustrating, but I believe we can work together to resolve it

Our service manager [redacted] is unaware of this situation.  [redacted] is out of town until Tuesday.  He wants inspect the vehicle.  May he call you then?

We apologize for the inconvenience and your frustration. We want our customers to have positive experiences with our company, but due to an administrative error, we mistakenly represented that a vehicle was for sale, when in fact it was not and had been sold a few days prior. The situation is...

embarrassing to us and an isolated incident. We have corrected the process to ensure that a stronger system is in place to avoid any further instances. We are working hard to acquire a comparable vehicle. We will continue to be in touch with you as we have been in the past.

Great! Here is [redacted]’s email [redacted]

Revdex.com:[redacted] has been working with me directly, and he has agreed to fix the issue with my vehicle. In regards to the multiple lights that started coming on while I was in the parking lot of Niello picking up my car, they suggested replacement of alternator and I will pay for the parts, they will provide labor. My vehicle should be ready for pick up the first week of August/next week.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am rejecting this response because: we have not heard from them in several days. They are working hard at finding us a more expensive car. Sounds like false advertising to me and breach of contract.  Even if they have to lose money I feel I should be offered a comparable vehicle for the same price as the one I purchased not more. We are going on 2 weeks now of waiting for them to find another car. This was more than just a glitche in your system. We had 3 sales people out right lieing to us on this vehicle having mechanical issues and it wouldn't be sold to anyone. That's unexceptable!! More than an embarrassment and I should be offered a vehicle off your lot for the same price as what my contract states!

Yes he may inspect the vehicleor is he willing to take...

pictures? I will take pictures and find his email on the Niello BMW site and send to him. 
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

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Description: Auto Dealers - New Cars

Address: Sacramento, California, United States, 95815-4501

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