Initial Business Response / [redacted] (1000, 5, 2014/04/24) */ Contact Name and Title: [redacted] - Admin Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nielsens.com In response to customer complaint report case # XXXXXXXX with [redacted] the reply is as follows The customer requested service to the motorcycle and replace tires on 3/10/The work was done and the customer came to pick up the motorcycle on 3/30/The work was performed to customer's request at the time of pick upHe was instructed to use caution on new tire installationThis is no different than any other delivery we do on new bikes or bikes with new tiresCaution is always necessary on days when the road and air temp is below for this time of yearRider was upset and making a scene at the dealershipThe accident happened on the state highway so therefore the police were called for safety reasonsThe Lake Villa Police Department made a report on the accident Customer left bike on the same day of the accident and was asked to call our Service Manager the following day to discuss repairThe bike was repaired as per the customer's requestThe customer was notified to pick up the bike when the repairs from the accident were completedThis accident is due to rider error and has no obligation to Nielsen EnterprisesIt was an accidentCustomer can pick up and pay for the repairsThe bike is ready to be picked upCustomer must pay for the repair with cash or cashier's check Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not even as cold as they make it sound and it was not rider errorI have explained already that I was using caution and if I were to go any slower I'd be walking the bikeThe tires still looked wet for some reasonThey called the police for no reason and after they got there tried to get me in trouble for being upsetHow could I not be when I have never felt my bike slip like that beforeThey still didn't even say they would ride it in front of me to prove it was safe so that makes me even more madThey have a reputation for poor customer service and bad quality workI hold to it being completely their fault and that they are responsible for the damage doneIf they don't want to even discuss how to improve this situation then that's on them as a company but I will be sure to let everyone I know aware of their work ethic and costomer service and I will also be making it public information in an attempt to close them down from lact of business Final Business Response / [redacted] (4000, 13, 2014/05/28) */ In response to ***'s question about his discount, we had originally taken it off the bill at the time the first estimate was madeWe did this out of goodwill from the beginning because it was an accidentSo yes, his bill is $after receiving the $parts discountI have attached a copy of the repair order and highlighted the discountWe will not take any further discount off the repair bill [redacted] spoke with ***, our Service Manager, and said he would be in to pick up his bike after his next pay check [redacted] agreed to those termsWe understand that [redacted] is frustrated, but we are not a company that is "odd or shady"We fixed the bike as directed by [redacted] and we are just looking to get paid for the work we performedWe have had an A+ rating with the Revdex.com for over a decade and continue to provide great service to our customers Final Consumer Response / [redacted] (4200, 11, 2014/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) they just informed me on 5/19/that my bike will cost me to get outI responded by asking about the that I was told would be taken off of the price and they said that was how much it was with it taken offnow in my first letter I stated they told me the original price to get it would be so now they are saying they already took that off from the get go even though I didn't ask for it that day and in there first response they told me they would not do anything for me because they said it was completely my faultthis is bs and extremely shadythey have done nothing but lie and play games with meI want there company to pay for my bike completely or for them to lose the Revdex.com backing up there businessI was told all of this by [redacted] the sales manager who also told me that [redacted] the owner wrote this up himselfI want a full list of every part, all the labor, and everything else that was done to my bike so that I can get a second quote to prove they are now trying to rip me off and still make every cent I was informed to pay since the day after the accidentthey have not made any effort to keep there word with what they said they would do in the previous letterit has been far to long that they have had possession of my property and I want it backI was also told I could only pay in cash and I think that is extremely odd and shadyI will pay in whatever form is most convenient for me I don't see why they are still trying to make this harder for me
Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ Contact Name and Title: [redacted] -Administrative Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nielsens.com We have contacted the customer and he said hue would call us back after he returned home from hjow business tripThank you
Initial Business Response / [redacted] (1000, 5, 2014/04/24) */ Contact Name and Title: [redacted] - Admin Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nielsens.com In response to customer complaint report case # XXXXXXXX with [redacted] the reply is as follows The customer requested service to the motorcycle and replace tires on 3/10/The work was done and the customer came to pick up the motorcycle on 3/30/The work was performed to customer's request at the time of pick upHe was instructed to use caution on new tire installationThis is no different than any other delivery we do on new bikes or bikes with new tiresCaution is always necessary on days when the road and air temp is below for this time of yearRider was upset and making a scene at the dealershipThe accident happened on the state highway so therefore the police were called for safety reasonsThe Lake Villa Police Department made a report on the accident Customer left bike on the same day of the accident and was asked to call our Service Manager the following day to discuss repairThe bike was repaired as per the customer's requestThe customer was notified to pick up the bike when the repairs from the accident were completedThis accident is due to rider error and has no obligation to Nielsen EnterprisesIt was an accidentCustomer can pick up and pay for the repairsThe bike is ready to be picked upCustomer must pay for the repair with cash or cashier's check Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not even as cold as they make it sound and it was not rider errorI have explained already that I was using caution and if I were to go any slower I'd be walking the bikeThe tires still looked wet for some reasonThey called the police for no reason and after they got there tried to get me in trouble for being upsetHow could I not be when I have never felt my bike slip like that beforeThey still didn't even say they would ride it in front of me to prove it was safe so that makes me even more madThey have a reputation for poor customer service and bad quality workI hold to it being completely their fault and that they are responsible for the damage doneIf they don't want to even discuss how to improve this situation then that's on them as a company but I will be sure to let everyone I know aware of their work ethic and costomer service and I will also be making it public information in an attempt to close them down from lact of business Final Business Response / [redacted] (4000, 13, 2014/05/28) */ In response to ***'s question about his discount, we had originally taken it off the bill at the time the first estimate was madeWe did this out of goodwill from the beginning because it was an accidentSo yes, his bill is $after receiving the $parts discountI have attached a copy of the repair order and highlighted the discountWe will not take any further discount off the repair bill [redacted] spoke with ***, our Service Manager, and said he would be in to pick up his bike after his next pay check [redacted] agreed to those termsWe understand that [redacted] is frustrated, but we are not a company that is "odd or shady"We fixed the bike as directed by [redacted] and we are just looking to get paid for the work we performedWe have had an A+ rating with the Revdex.com for over a decade and continue to provide great service to our customers Final Consumer Response / [redacted] (4200, 11, 2014/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) they just informed me on 5/19/that my bike will cost me to get outI responded by asking about the that I was told would be taken off of the price and they said that was how much it was with it taken offnow in my first letter I stated they told me the original price to get it would be so now they are saying they already took that off from the get go even though I didn't ask for it that day and in there first response they told me they would not do anything for me because they said it was completely my faultthis is bs and extremely shadythey have done nothing but lie and play games with meI want there company to pay for my bike completely or for them to lose the Revdex.com backing up there businessI was told all of this by [redacted] the sales manager who also told me that [redacted] the owner wrote this up himselfI want a full list of every part, all the labor, and everything else that was done to my bike so that I can get a second quote to prove they are now trying to rip me off and still make every cent I was informed to pay since the day after the accidentthey have not made any effort to keep there word with what they said they would do in the previous letterit has been far to long that they have had possession of my property and I want it backI was also told I could only pay in cash and I think that is extremely odd and shadyI will pay in whatever form is most convenient for me I don't see why they are still trying to make this harder for me
Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ Contact Name and Title: [redacted] -Administrative Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nielsens.com We have contacted the customer and he said hue would call us back after he returned home from hjow business tripThank you