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Nielson Eye Care

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Reviews Optician Nielson Eye Care

Nielson Eye Care Reviews (1)

As a rule we do not reply to pt complaints in a public forum as we believe it to be a violation of HIPPA lawsWe have made attempts to contact pt to resolve the problem both with phone calls and emails We do not believe the complaint to be honest and truthful Speaking in general
terms and not in regards to any specific pt, no one can predict how long a pt can wear a certain contact lens We have some pt's that are required to dispose of their lenses on a daily basis because of their comfort Some can where the same lens 24/for a whole year and have no problemsWe NEVER tell a pt how long a lens will last them as there are no patients the exact same We do tell pts what the maximum wear time as determined by the specific contact lens company and the FDA but explain that it is different for every patient There was some confusion recently with Acuvue lenses as they just changed the recommended wear time from month to weeks Not everyone in the office was aware of this change as with the toric lenses there was no widespread announcement of the change We are very happy to refit all pt's into a different brand of lens if they would like and have tried to contact patient repeatedly to make it right but he has chosen not to respond A simple call to our office would have resulted in resolution to this problem A letter to the is a little bit overkill We would love to explain this to any pt that has a question. Brad N***Nielson Eye Care

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