http://www.nathosp.com/product/dn35_c/hotel_door_number_signshttp://www.nathosp....⇄ The customer placed an order for "custom" (color, number sequence of their specification) door number signageWe have included links to both the ordering page as well as the terms and conditions page The sign size as well as the numbering size are both clearly statedIf the customer desired a larger number engraved on the signs, they could have called us with that information and received both a quote for the deviation as well as a proof.Thank you for the opportunity to respond [redacted] ***
Customer Placed Order online at www.nathosp.com on 10/28/2016, for dozen pool towels, which was days ago.Our returns policy clearly states nothing after days on our returns policy page here: https://www.nathosp.com/product/nhs_faq#anchor4"Items returned within days of delivery, that are in new condition, will not be assessed a restocking fee in most instancesItems returned 30-days after delivery may be assessed a 25% restocking feeItems returned 60-days after delivery may be assessed a 50% restocking feeWe do not accept returns after days."Customer submitted a picture of (1) ripped bath towel, days after purchase and said of bath towels were ripped after minimal useafter days past purchasingHe lives in Texas.The item #BT30BL is a discontinued item # and no longer in useIt was replaced with the item # listed here: #C: https://www.nathosp.com/product/bt30bl_c/hotel_towelsThe description he is referencing is for C- which is a much more luxurious offering than the #BT30BL and the price difference is $/ dzvs$/ dz.We did switch to a different manufacturer, and thus he sent a picture of (1) ripped bath towel, which we kindly said we'll send a free full size sample of the new pool towels.The time elapsed on the order doesn't warrant a refund or any further considerationHe's placed lifetime order with us for dozen pool towelsPlease contact with any further questions, [redacted] ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** offered to send me one pool towel, as a sample of the product they are now selling from a different manufacturer. I appreciate that National Hospitality Supply has never, in 20+ years, received a quality complaint; however, they can no longer say thatThis is a quality complaint and a customer service complaintI understand their return policy, and not replacing these items is certainly their right, just as it it my right to let the world know of the poor quality items I received, and National Hospitality Supply's refusal to stand by their product.
Regards,
*** ***
The three .PNG images labeled "website" show the ordering page, with no mention of it being a "made to order" product anywhere and no mention of the return policy on made to order productsI have also attached the emailed receipt that also does not mention anything about returns except that
"clearance" items are not returnableThis, of course, was not a clearance
http://www.nathosp.com/product/dn35_c/hotel_door_number_signshttp://www.nathosp....⇄ customer placed an order for "custom" (color, number sequence of their specification) door number signage. We have included links to both the ordering page as well as the terms and conditions page. The sign size as well as the numbering size are both clearly stated. If the customer desired a larger number engraved on the signs, they could have called us with that information and received both a quote for the deviation as well as a proof.Thank you for the opportunity to respond[redacted]
Customer Placed Order online at www.nathosp.com on 10/28/2016, for 1 dozen pool towels, which was 306 days ago.Our returns policy clearly states nothing after 90 days on our returns policy page here: https://www.nathosp.com/product/nhs_faq#anchor4"Items returned within 30 days of delivery, that...
are in new condition, will not be assessed a restocking fee in most instances. Items returned 30-59 days after delivery may be assessed a 25% restocking fee. Items returned 60-89 days after delivery may be assessed a 50% restocking fee. We do not accept returns after 90 days."Customer submitted a picture of (1) ripped bath towel, 306 days after purchase and said 6 of 12 bath towels were ripped after minimal use... after 306 days past purchasing. He lives in Texas.The item #BT30BL is a discontinued item # and no longer in use. It was replaced with the item # listed here: #C3060 : https://www.nathosp.com/product/bt30bl_c/hotel_towelsThe description he is referencing is for C3060 - which is a much more luxurious offering than the #BT30BL and the price difference is $109.00 / dz. vs. $89.95 / dz.We did switch to a different manufacturer, and thus he sent a picture of (1) ripped bath towel, which we kindly said we'll send a free full size sample of the new pool towels.The time elapsed on the order doesn't warrant a refund or any further consideration. He's placed 1 lifetime order with us for 1 dozen pool towels. Please contact with any further questions,[redacted]###-###-####
http://www.nathosp.com/product/dn35_c/hotel_door_number_signshttp://www.nathosp....⇄ The customer placed an order for "custom" (color, number sequence of their specification) door number signageWe have included links to both the ordering page as well as the terms and conditions page The sign size as well as the numbering size are both clearly statedIf the customer desired a larger number engraved on the signs, they could have called us with that information and received both a quote for the deviation as well as a proof.Thank you for the opportunity to respond [redacted] ***
Customer Placed Order online at www.nathosp.com on 10/28/2016, for dozen pool towels, which was days ago.Our returns policy clearly states nothing after days on our returns policy page here: https://www.nathosp.com/product/nhs_faq#anchor4"Items returned within days of delivery, that are in new condition, will not be assessed a restocking fee in most instancesItems returned 30-days after delivery may be assessed a 25% restocking feeItems returned 60-days after delivery may be assessed a 50% restocking feeWe do not accept returns after days."Customer submitted a picture of (1) ripped bath towel, days after purchase and said of bath towels were ripped after minimal useafter days past purchasingHe lives in Texas.The item #BT30BL is a discontinued item # and no longer in useIt was replaced with the item # listed here: #C: https://www.nathosp.com/product/bt30bl_c/hotel_towelsThe description he is referencing is for C- which is a much more luxurious offering than the #BT30BL and the price difference is $/ dzvs$/ dz.We did switch to a different manufacturer, and thus he sent a picture of (1) ripped bath towel, which we kindly said we'll send a free full size sample of the new pool towels.The time elapsed on the order doesn't warrant a refund or any further considerationHe's placed lifetime order with us for dozen pool towelsPlease contact with any further questions, [redacted] ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** offered to send me one pool towel, as a sample of the product they are now selling from a different manufacturer. I appreciate that National Hospitality Supply has never, in 20+ years, received a quality complaint; however, they can no longer say thatThis is a quality complaint and a customer service complaintI understand their return policy, and not replacing these items is certainly their right, just as it it my right to let the world know of the poor quality items I received, and National Hospitality Supply's refusal to stand by their product.
Regards,
*** ***
The three .PNG images labeled "website" show the ordering page, with no mention of it being a "made to order" product anywhere and no mention of the return policy on made to order productsI have also attached the emailed receipt that also does not mention anything about returns except that
"clearance" items are not returnableThis, of course, was not a clearance
http://www.nathosp.com/product/dn35_c/hotel_door_number_signshttp://www.nathosp....⇄ customer placed an order for "custom" (color, number sequence of their specification) door number signage. We have included links to both the ordering page as well as the terms and conditions page. The sign size as well as the numbering size are both clearly stated. If the customer desired a larger number engraved on the signs, they could have called us with that information and received both a quote for the deviation as well as a proof.Thank you for the opportunity to respond[redacted]
Customer Placed Order online at www.nathosp.com on 10/28/2016, for 1 dozen pool towels, which was 306 days ago.Our returns policy clearly states nothing after 90 days on our returns policy page here: https://www.nathosp.com/product/nhs_faq#anchor4"Items returned within 30 days of delivery, that...
are in new condition, will not be assessed a restocking fee in most instances. Items returned 30-59 days after delivery may be assessed a 25% restocking fee. Items returned 60-89 days after delivery may be assessed a 50% restocking fee. We do not accept returns after 90 days."Customer submitted a picture of (1) ripped bath towel, 306 days after purchase and said 6 of 12 bath towels were ripped after minimal use... after 306 days past purchasing. He lives in Texas.The item #BT30BL is a discontinued item # and no longer in use. It was replaced with the item # listed here: #C3060 : https://www.nathosp.com/product/bt30bl_c/hotel_towelsThe description he is referencing is for C3060 - which is a much more luxurious offering than the #BT30BL and the price difference is $109.00 / dz. vs. $89.95 / dz.We did switch to a different manufacturer, and thus he sent a picture of (1) ripped bath towel, which we kindly said we'll send a free full size sample of the new pool towels.The time elapsed on the order doesn't warrant a refund or any further consideration. He's placed 1 lifetime order with us for 1 dozen pool towels. Please contact with any further questions,[redacted]###-###-####