Nighthawk Security, LLC

We will need to work closely with [redacted] to make sure we correct all of the below issues and get her system working the way she wants it to.What would meet my expectations and resolve this complaint:- Replace all cameras that do not have serial numbers that Avycon has on file, at no cost.- Replace any cameras that do not function properly, at no cost.- Install all cameras properly, at no cost.- I want written documentation of all serial numbers, date of installation, and Avycon's verification that the serial numbers are under warranty until a said date.-Verify that all connectors and connection are properly assembled.- The hard drive is sold separately from the DVRI didn't receive the packagingIf the packaging is available, I need to shown that the drive matches the paperwork.- If it's not available, replace the existing hard drive and give me the packaging for that driveI need to shown that the drive matches the paperwork.- If the drive had a bad sector, return it for a replacement.- DVR firmware was not up to date at the time of install; update it.- In the future, respond and complete all warranty issues in a timely manner.- Caulking had air bubbles in it when appliedLater they popped leaving a gapTouch up caulking

I am rejecting this response because:
I would have never hired Nighthawk Security, LLC to install Avycon products if I was aware of the business practices of these two companiesAvycon's policy only supports authorized dealers, not the end userAuthorized dealers are the only ones that can buy, return, or discuss issues with technical supportNighthawk Security, LLC fraudulently installed used cameras that are out of warrantyInstead of correcting this they continue to be deceitfulNighthawk Security, LLC states they plan on working closely with meWhen? Another week has passed and I haven't heard from them

Original Camera install on 5-19-15 Nighthawk Security was called to do an estimate to replace [redacted]’s old cameras which were wireless and did not work to her standards. I gave her an estimate to install 6 outdoor cameras around her home we had to run wire to each location and back to her...

office where her DVR was located we also installed a power supply that could handle up to 8 total cameras. These cameras were hooked up to her existing DVR which I do not remember the brad but it was a few years old she does not know the brand either says she threw it away. Total cost of equipment and labor was $3,751.81 3-15-16 everything was working fine until her old DVR failed and she wanted a new one since we did a good job on the camera install she wanted to use Nighthawk Security again. I worked up an estimate to replace the old DVR and sent it to her. 4-04-16 [redacted] accepted the estimate and we scheduled the install of the new DVR. The new DVR was the most current technology available. 4-18-16 Installed new DVR setup remote view on her phone and took payment for the install of $1,189.26. Everything was working fine for her. We have a 90 day warranty on new installs to make changes or to tweak a system. Tech did install and cleaned and adjusted a few cameras she wanted. 5-2-16 Went out to try older DVR to see if that worked better for her since that was probably the technology she had on her old DVR that failed. It did not look any better to her. Told [redacted] I would buy back the DVR and she could go find the same model she used to have. [redacted] said she would think about it. [redacted] decided to keep the new DVR I sold her because she did not know what kind she used to have or know what kind to get. 5-24-16 [redacted] sent an email saying she felt there were a lot of black spots on the night vision footage this could be from bugs or dust in the air or other things that reflect or do not reflect off the infra-red night lighting. 5-27-16 I told [redacted] that we could put up a new 1080p camera to see if that fixed what she thought was a poor image quality. The cameras she was complaining about had worked just fine for the last year could not determine what she believes to be the poor image quality. 6-1-16 [redacted] the new camera does not look any better and the older ones are garbage and always out of focus. Again the cameras she was complaining about had worked just fine for the last year could not determine what she believes to be the poor image quality. 6-6-16 [redacted] sent an email stating she wanted to apologize for all her complaining because she went out and got a new monitor with higher resolution and the cameras looked much better now. the old monitor must have been the issue. Then she sent an email stating that when the cameras go from full color (daytime) to night vision (black and white) it would flicker back and forth before it would stay in night vision. This can happen from the amount of daylight getting to the camera. Which can be caused by shadows, trees, and the side of the home the camera is on but it would go to full night vision once it stayed dark enough. 6-7-16 [redacted] stated she would like to switch all of the older cameras to the new 1080p image quality cameras. I did a estimate to switch out her old cameras for the new 1080p cameras. 6-8-16 [redacted] asked when the switch out could be done. I told her I would order them and let her know the eta if they were not available locally. 6-12-16 [redacted]   [redacted] decided that she did not want to switch to the 1080p cameras. She was complaining about the image quality again. Stated there was a green line on recorded footage I talked to the vendor and that is caused by a bad sector on the hard drive and the hard drive could be reformatted to clear the bad sector. [redacted] stated she now wants 6 new cameras and the boxes because she thinks I sold her used cameras. I have sent her the original new order with model numbers from my vendor with her name on the PO. 6-14-16 [redacted] says I did not install the cameras that were on the invoice and wants me to replace them.  8-3-16 [redacted] sent an email about the image quality issues again saying she made changes and they look better. She also wants 3 cameras replaced because she thinks they should switch to night vision right away but they switch back and forth depending on light. The cameras have sensors that determine when the will switch to night vision and depending on light they have. [redacted] does not want to pay for labor to keep switching her settings back and forth night vision does not look good then day vision is blurry. The 3 cameras she wants switched because of night vision switch does not happen the way she want it to are not a replaceable issues according to manufacturer they will switch to night vision when there is enough light or will switch when there is not enough light. I will charge her for labor to do these changes going forward because I know it will just lead to us going back out in a week or more to make more changes again. I offered to buy back the DVR on 5-2-16 when she was just not happy and I did not see how we would ever meet her expectations. Told her she could go get a DVR like she used to have when she said they looked better on that system. [redacted] says that there are no model or serial numbers on the cameras but their there on the bottom of the cameras. [redacted] wants the boxes from the original install on 5-19-15 those were either thrown away in her garbage or have been thrown away since then.

We will need to work closely with [redacted] to make sure we correct all of the below issues and get her system working the way she wants it to.What would meet my expectations and resolve this complaint:- Replace all cameras that do not have serial numbers that Avycon has on file, at no cost.- Replace any cameras that do not function properly, at no cost.- Install all cameras properly, at no cost.- I want written documentation of all serial numbers, date of installation, and Avycon's verification that the serial numbers are under warranty until a said date.-Verify that all connectors and connection are properly assembled.- The hard drive is sold separately from the DVR. I didn't receive the packaging. If the packaging is available, I need to shown that the drive matches the paperwork.- If it's not available, replace the existing hard drive and give me the packaging for that drive. I need to shown that the drive matches the paperwork.- If the drive had a bad sector, return it for a replacement.- DVR firmware was not up to date at the time of install; update it.- In the future, respond and complete all warranty issues in a timely manner.- Caulking had air bubbles in it when applied. Later they popped leaving a gap. Touch up caulking.