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In response to the complaint submitted to us on 10/8/Id # Mr*** brought his canine in for a Cosmetic Ear crop consult with *** *** *** who has specialized ear crop surgeries for over yrsOn August 14, Mr*** meet with Dr*** and the staff at which time
the client was told in detailed and signed legal documentation the procedure and commitment of the surgeryThe surgery 8/28/was uneventful and the ears were cut correctlyThe client continued coming back for no charge ear wraps as in contract regarding our ear wrapping protocol, then on Sept 12, Dr*** examined the ears at which time the ears were standing and looking great at no time did the owner address to any staff member he was unhappy with the ears or the way the ears were cutDr*** graduated the patient with the understanding if by some chance the ears do tend to fall or over correct the owner was to bring patient back to continue to rewrap earsOn Sept 21, owner called and said the ears were down, he was advised to bring patient back in for us to re-evaluate and rewrap ears if neededOwner declined said it cost him too much in gas to continue to drive the distanceWe have not heard from owner since. Sincerely,*** *** ***

I am rejecting this response because:the doctor never checked the dog after the surgery and only check the day she released the dog and in between we were in communication with the staff the wraps were not done the way it was supposed and at the time we decided to get a second opinion in which at that time the current vet told us that it was a poor job and wasn't taken care properly and done correctly and also we can get a letter from the current vet who fixed the problem so you can see we are not just talking but citing actual facts