Nikki H Nail & Hair Salon

June 24, Dear ***,I, [redacted] ***, the owner of Nikki H Nail & Hair Salon located at [redacted] in [redacted] , PA am writing this letter to provide you with a written explanation of the circumstances surrounding the complaint made to you by [redacted] * [redacted] , a recent customer of ours who came to the salon on Wednesday June 18, for manicure and pedicure servicesAs an owner, I take customer feedback and complaints very seriously, and ever since we have been in business, we have never had such a complaint from any of our customersMy policy, which is strictly enforced by my manager, [redacted] ***, is to always be courteous and respective of our customers and employees and to make sure that every customer leaves the salon satisfied and happy with their servicesWe also make it a policy for our staff to be upfront with our customers regarding pricing on services before the service is doneSo when I was notified by [redacted] that this customer complained only about pricing of our services and that she felt deceived by our pricing (having read also the complaint letter sent to us), I was greatly alarmed and had to speak to the individuals involved personally to get an accurate account of the situationTo go a step further, I also wanted to get a party perspective on the situation to make sure all the information made sense so I asked [redacted] for a list of our clients that day who may have witnessed thisFortunately, I spoke to one customer named [redacted] (her first time at our salon) who remembered the situation and had provided to me her feedback regarding the situation which I will summarize below as wellShe also gave us permission to provide you with her contact number (Tel (***) [redacted] ) so you can personally speak with her and get her account of the situation as wellSo after speaking with the Salon manager [redacted] , our receptionist [redacted] at the time, as well as the Nail specialist [redacted] who performed the services for ***, this is their feedback on the situation below.Summary of Incident[redacted] came to our salon for nail services on Wednesday June 18, She spoke first with [redacted] our receptionist and according to [redacted] , when [redacted] first walked in, she handed a gift card to her for a manicure and pedicure package which was worth $She said [redacted] asked her what the price difference was between a regular manicure and a gel manicure and she told [redacted] that a gel manicure was $more because a regular manicure is $and a gel manicure is $if purchased separatelyShe then told [redacted] that if she wanted the gel manicure then it would no longer be a package price since the gift certificate was for a regular manicure and spa pedicure (this is a special the salon is trying to promote So instead of paying $for both services at regular price, the customer who bought the special package would pay only $and save $7)So when it was time to pay, [redacted] charged [redacted] an additional $because a gel manicure is $and a spa pedicure is $for a total of $and since she had the gift certificate that was worth $40, this was the correct price to charge the customer [redacted] was not at fault because she provided the customer with the pricing up front, and whether [redacted] misunderstood her, these are the factsBut [redacted] still apologized for the misunderstanding and said that before [redacted] left, she told [redacted] that she hoped that she would not get into too much troubleNow I believe this is where ***s personal account of the situation is valuable because she said that she heard the conversation between [redacted] and [redacted] regarding the pricing and she said that to her, the pricing was very straight forward and she understood what [redacted] was explaining to [redacted] so she couldnt really understand why [redacted] did not understand as wellI suggest you call [redacted] and ask for her personal account of this situation.Now, in terms of the service, I spoke with [redacted] , our nail specialist who had performed the services for [redacted] and shared with [redacted] ***s comments to the Revdex.com about her unhappiness with the serviceThis took [redacted] by surprise because according to [redacted] , [redacted] acted very pleased and happy with her service on that day and that [redacted] also asked [redacted] more than two times to have [redacted] s personal business card so that she could request her next time for her services [redacted] told me that she took almost two times the amount of time using pumice stone to work on ***s very badly cracked heels which she acknowledged would normally take medication as well as time to heal because a pedicure is meant to clean and improve the appearance of ones feet and not meant to cure ailments such as badly cracked heelsIf [redacted] was expecting her cracked heels to be healed, than she probably should have gone to a doctor to have the proper treatment [redacted] also said that when [redacted] was paying for her service and was not happy about the price, [redacted] also apologized for the misunderstanding although as I stated before, I felt that [redacted] properly communicated the pricing to ***.Finally, [redacted] told me that when she spoke to [redacted] the following day after the service, [redacted] never mentioned about her dissatisfaction with the service, but only complained about the pricing [redacted] offered to refund her the $but [redacted] demanded that we should reimburse her for $(the price of a regular manicure)I was confused when I heard this from [redacted] as to why [redacted] would want more money than what she thought she overpaid?I know that this whole account has been long but I felt that it was important to present to you all the information that I was able to gather around this incidentHonestly, if our customer was overcharged for more than the services that were performed on them, we would refund the overcharged amount, but in this case, to be accused of baiting and switching our customers when this was not the case and with no real merit really bothers meIn conclusion, I leave this up to the Revdex.com to decide the best outcome given both accounts of this incident.If you have any questions, you can call me at ###-###-####.Sincerely,

August 28, 2015Dear [redacted] ,My name is Angela A [redacted] , manager and part owner of Nikki H Nail & Hair Salon located at [redacted] Allentown, PAI am writing this letter to provide you with a written explanation of the circumstances surrounding the complaint made by [redacted] , a recent customer of ours who came to the salon on August 8, for manicure and pedicure servicesAs the manager, I take customer feedback and complaints very seriouslyIn the years Nikki H Nail & Hair Salon has been open for business, only one complaint has been made, which has been solved through the Revdex.comOur policy, which is strictly enforced by management (myself and other employees), is to always be courteous and respective of our customers and employees and to make sure that every customer leaves the salon satisfied and happy with their servicesWhen our assistant manager Theresa notified me that our customer, [redacted] , complained about “advertisement", I spoke to all the individuals personally involved to get an accurate account of the situation [redacted] came to our salon for nail services as a walk in client for her daughter and her daughter's friends for a manicure/pedicure special on August 8, She first spoke with our receptionist CaitlinAccording to Caitlin, when [redacted] first walked in, she asked for the manicure/pedicure special for the young girls, which is a $specialImmediately, her daughter asked which type of nail polish is the one that lasts longer because she would like to get that service done insteadThe girl clearly stated that she would like the gel polish because it lasts longerThe receptionist informed her the gel polish would last longer and pointed her in the direction of where our gel polishes are locatedAs the salon was busy that day, [redacted] and the girls had a 5-minute waitBefore [redacted] took a seat in our waiting area, she took a brochure that from Our front desk and read Over the brochure during her waitOur brochure clearly describes the prices for services and we do not offer a combination special for any service that includes gel manicure or gel pedicureWhen it came time to pay, Cheryl questioned why price was not $for each of the girlsThe receptionist explained that the $combination does not apply to gel manicures and gel pedicuresAccording to the receptionist, the birthday girl then stated that she wanted the gel manicure in the first place and she was willing to compensate her mother for the difference when they got home [redacted] requested to speak to the owner, but as they were unavailable, our receptionist took her name and number and I called her several hours later the same day.When I spoke to [redacted] that evening, she explained that she was unhappy with our brochures because she felt that we were falsely advertising our servicesI explained to her that any service that includes gel does not apply to any of our combination Specials, hence the higher price difference she paid that dayBecause she was so unhappy about the situation, I told her I understood her grief and offered her to come in and let the girls enjoy another manicure and pedicure on the staff's time using the nail polish that applies to the $special; then I would gladly refund her the difference [redacted] did not wish to accept the offer because of time constraints and I informed her that I would take her feedback into consideration when future clients have a gel manicure or gel pedicureIf our customer was overcharged for more than the services that were performed on the girls, I would happily refund them the overcharged amountBut this was not the case, [redacted] looked at the brochure and we offered to refund the difference and the service she claimed we falsely advertised with the correct productsIn conclusion, I leave this up to the Revdex.com to decide the best outcome given both accounts of this incident.If you have any questions, you can call me at ( [redacted] Sincerely,Angela A

August 28, 2015Dear ***,
My name is Angela A***, manager and part owner of Nikki H Nail & Hair Salon located at *** * *** *** Allentown, PAI am writing this letter to provide you with a written explanation of the circumstances surrounding the complaint made by
*** ***, a recent customer of ours who came to the salon on August 8, for manicure and pedicure servicesAs the manager, I take customer feedback and complaints very seriouslyIn the years Nikki H Nail & Hair Salon has been open for business, only one complaint has been made, which has been solved through the Revdex.comOur policy, which is strictly enforced by management (myself and other employees), is to always be courteous and respective of our customers and employees and to make sure that every customer leaves the salon satisfied and happy with their servicesWhen our assistant manager Theresa notified me that our customer, *** ***, complained about “advertisement", I spoke to all the individuals personally involved to get an accurate account of the situation*** came to our salon for nail services as a walk in client for her daughter and her daughter's friends for a manicure/pedicure special on August 8, She first spoke with our receptionist CaitlinAccording to Caitlin, when *** first walked in, she asked for the manicure/pedicure special for the young girls, which is a $specialImmediately, her daughter asked which type of nail polish is the one that lasts longer because she would like to get that service done insteadThe girl clearly stated that she would like the gel polish because it lasts longerThe receptionist informed her the gel polish would last longer and pointed her in the direction of where our gel polishes are locatedAs the salon was busy that day, *** and the girls had a 5-minute waitBefore *** took a seat in our waiting area, she took a brochure that from Our front desk and read Over the brochure during her waitOur brochure clearly describes the prices for services and we do not offer a combination special for any service that includes gel manicure or gel pedicureWhen it came time to pay, Cheryl questioned why price was not $for each of the girlsThe receptionist explained that the $combination does not apply to gel manicures and gel pedicuresAccording to the receptionist, the birthday girl then stated that she wanted the gel manicure in the first place and she was willing to compensate her mother for the difference when they got home*** requested to speak to the owner, but as they were unavailable, our receptionist took her name and number and I called her several hours later the same day.When I spoke to *** that evening, she explained that she was unhappy with our brochures because she felt that we were falsely advertising our servicesI explained to her that any service that includes gel does not apply to any of our combination Specials, hence the higher price difference she paid that dayBecause she was so unhappy about the situation, I told her I understood her grief and offered her to come in and let the girls enjoy another manicure and pedicure on the staff's time using the nail polish that applies to the $special; then I would gladly refund her the difference*** did not wish to accept the offer because of time constraints and I informed her that I would take her feedback into consideration when future clients have a gel manicure or gel pedicureIf our customer was overcharged for more than the services that were performed on the girls, I would happily refund them the overcharged amountBut this was not the case, *** looked at the brochure and we offered to refund the difference and the service she claimed we falsely advertised with the correct productsIn conclusion, I leave this up to the Revdex.com to decide the best outcome given both accounts of this incident.If you have any questions, you can call me at (*** ***
Sincerely,
Angela A

June 24, 2014
Dear [redacted]. [redacted],I, [redacted], the owner of Nikki H Nail & Hair Salon located at [redacted] in [redacted], PA am writing this letter to provide you with a written explanation of the circumstances surrounding the complaint made to you by [redacted]. [redacted], a...

recent customer of ours who came to the salon on Wednesday June 18, 2014 for manicure and pedicure services. As an owner, I take customer feedback and complaints very seriously, and ever since we have been in business, we have never had such a complaint from any of our customers. My policy, which is strictly enforced by my manager, [redacted], is to always be courteous and respective of our customers and employees and to make sure that every customer leaves the salon satisfied and happy with their services. We also make it a policy for our staff to be upfront with our customers regarding pricing on services before the service is done. So when I was notified by [redacted] that this customer complained only about pricing of our services and that she felt deceived by our pricing (having read also the complaint letter sent to us), I was greatly alarmed and had to speak to the individuals involved personally to get an accurate account of the situation. To go a step further, I also wanted to get a party perspective on the situation to make sure all the information made sense so I asked [redacted] for a list of our clients that day who may have witnessed this. Fortunately, I spoke to one customer named [redacted] (her first time at our salon) who remembered the situation and had provided to me her feedback regarding the situation which I will summarize below as well. She also gave us permission to provide you with her contact number (Tel ([redacted]) [redacted]) so you can personally speak with her and get her account of the situation as well. So after speaking with the Salon manager [redacted], our receptionist [redacted] at the time, as well as the Nail specialist [redacted] who performed the services for [redacted], this is their feedback on the situation below.Summary of Incident.[redacted] came to our salon for nail services on Wednesday June 18, 2014. She spoke first with [redacted] our receptionist and according to [redacted], when [redacted] first walked in, she handed a gift card to her for a manicure and pedicure package which was worth $40. She said [redacted] asked her what the price difference was between a regular manicure and a gel manicure and she told [redacted] that a gel manicure was $15 more because a regular manicure is $15 and a gel manicure is $30 if purchased separately. She then told [redacted] that if she wanted the gel manicure then it would no longer be a package price since the gift certificate was for a regular manicure and spa pedicure (this is a special the salon is trying to promote So instead of paying $47 for both services at regular price, the customer who bought the special package would pay only $40 and save $7). So when it was time to pay, [redacted] charged [redacted] an additional $22 because a gel manicure is $30 and a spa pedicure is $32 for a total of $62 and since she had the gift certificate that was worth $40, this was the correct price to charge the customer. [redacted] was not at fault because she provided the customer with the pricing up front, and whether [redacted] misunderstood her, these are the facts. But [redacted] still apologized for the misunderstanding and said that before [redacted] left, she told [redacted] that she hoped that she would not get into too much trouble. Now I believe this is where [redacted]s personal account of the situation is valuable because she said that she heard the conversation between [redacted] and [redacted] regarding the pricing and she said that to her, the pricing was very straight forward and she understood what [redacted] was explaining to [redacted] so she couldnt really understand why [redacted] did not understand as well. I suggest you call [redacted] and ask for her personal account of this situation.Now, in terms of the service, I spoke with [redacted], our nail specialist who had performed the services for [redacted] and shared with [redacted]s comments to the Revdex.com about her unhappiness with the service. This took [redacted] by surprise because according to [redacted], [redacted] acted very pleased and happy with her service on that day and that [redacted] also asked [redacted] more than two times to have [redacted]s personal business card so that she could request her next time for her services. [redacted] told me that she took almost two times the normal amount of time using pumice stone to work on [redacted]s very badly cracked heels which she acknowledged would normally take medication as well as time to heal because a pedicure is meant to clean and improve the appearance of ones feet and not meant to cure ailments such as badly cracked heels. If [redacted] was expecting her cracked heels to be healed, than she probably should have gone to a doctor to have the proper treatment. [redacted] also said that when [redacted] was paying for her service and was not happy about the price, [redacted] also apologized for the misunderstanding although as I stated before, I felt that [redacted] properly communicated the pricing to [redacted].Finally, [redacted] told me that when she spoke to [redacted] the following day after the service, [redacted] never mentioned about her dissatisfaction with the service, but only complained about the pricing. [redacted] offered to refund her the $7 but [redacted] demanded that we should reimburse her for $15 (the price of a regular manicure). I was confused when I heard this from [redacted] as to why [redacted] would want more money than what she thought she overpaid?I know that this whole account has been long but I felt that it was important to present to you all the information that I was able to gather around this incident. Honestly, if our customer was overcharged for more than the services that were performed on them, we would refund the overcharged amount, but in this case, to be accused of baiting and switching our customers when this was not the case and with no real merit really bothers me. In conclusion, I leave this up to the Revdex.com to decide the best outcome given both accounts of this incident.If you have any questions, you can call me at ###-###-####.Sincerely,

August 28, 2015Dear [redacted],My name is Angela A[redacted], manager and part owner of Nikki H Nail & Hair Salon located at [redacted] Allentown, PA. I am writing this letter to provide you with a written explanation of the circumstances surrounding the complaint made by [redacted], a...

recent customer of ours who came to the salon on August 8, 2015 for manicure and pedicure services. As the manager, I take customer feedback and complaints very seriously. In the 8 years Nikki H Nail & Hair Salon has been open for business, only one complaint has been made, which has been solved through the Revdex.com. Our policy, which is strictly enforced by management (myself and 2 other employees), is to always be courteous and respective of our customers and employees and to make sure that every customer leaves the salon satisfied and happy with their services. When our assistant manager Theresa notified me that our customer, [redacted], complained about “false advertisement", I spoke to all the individuals personally involved to get an accurate account of the situation. [redacted] came to our salon for nail services as a walk in client for her daughter and her daughter's 2 friends for a manicure/pedicure special on August 8, 2015. She first spoke with our receptionist Caitlin. According to Caitlin, when [redacted] first walked in, she asked for the manicure/pedicure special for the 3 young girls, which is a $40 special. Immediately, her daughter asked which type of nail polish is the one that lasts longer because she would like to get that service done instead. The girl clearly stated that she would like the gel polish because it lasts longer. The receptionist informed her the gel polish would last longer and pointed her in the direction of where our gel polishes are located. As the salon was busy that day, [redacted] and the girls had a 5-10 minute wait. Before [redacted] took a seat in our waiting area, she took a brochure that from Our front desk and read Over the brochure during her wait. Our brochure clearly describes the prices for services and we do not offer a combination special for any service that includes gel manicure or gel pedicure. When it came time to pay, Cheryl questioned why price was not $40 for each of the girls. The receptionist explained that the $40 combination does not apply to gel manicures and gel pedicures. According to the receptionist, the birthday girl then stated that she wanted the gel manicure in the first place and she was willing to compensate her mother for the difference when they got home. [redacted] requested to speak to the owner, but as they were unavailable, our receptionist took her name and number and I called her several hours later the same day.When I spoke to [redacted] that evening, she explained that she was unhappy with our brochures because she felt that we were falsely advertising our services. I explained to her that any service that includes gel does not apply to any of our combination Specials, hence the higher price difference she paid that day. Because she was so unhappy about the situation, I told her I understood her grief and offered her to come in and let the girls enjoy another manicure and pedicure on the staff's time using the nail polish that applies to the $40 special; then I would gladly refund her the difference. [redacted] did not wish to accept the offer because of time constraints and I informed her that I would take her feedback into consideration when future clients have a gel manicure or gel pedicure. If our customer was overcharged for more than the services that were performed on the girls, I would happily refund them the overcharged amount. But this was not the case, [redacted] looked at the brochure and we offered to refund the difference and re-do the service she claimed we falsely advertised with the correct products. In conclusion, I leave this up to the Revdex.com to decide the best outcome given both accounts of this incident.If you have any questions, you can call me at ([redacted]Sincerely,Angela A

Review: I went to Nikki Nails with a gift certificate my husband bought me as a gift. It was for a manicure and pedicure. I asked what the cost for an upgrade to a gel manicure. It was an additional $15 I thought was a bit high but agreed to it. This was quoted to be by the receptionist and also a more experienced girl who confirmed this price. I had the services done and when I went to pay the additional price they then charged me $22 to which I raised concern and voiced an objection that fell on deaf ears. They said oh she is new but I said the other more experienced girl stated the same price. I found myself in an embarrassinjg situation. I would never pay that price because it is almost the full price and my husband paid for the manicure $15 Gel nail $30. I called the next morning 6/19 still not happy with a bait and switch and there solution was to fire the girl "because she was new" but when I reminded them that an experienced girl also price quoted me on the spot "she was new too" I felt the salon should have honored the price as I asked before the service was rendered. The manager [redacted] stated I should have complained to her but I made my complaint known at the counter and all the girls there knew it. The second part of my complaint is I go for pedicures because I cannot work on my own feet. I have severe arthritis in my back and hip. When I came home I see that my heals are still cracked. never in the past has this not been addressed with a full pedicure. I feel silly to complain about the money but what did my husband buy if I ended up paying almost full price for the manicure and I think it's illegal to bait and switch a customer at the end when they were being responsible in knowing the price upfront before the service...sincerely, [redacted]Desired Settlement: I would like my $7 back and have report on this company. I have a feeling that others would not take the time to address a small amount and they know it

Business

Response:

June 24, 2014Dear [redacted],I, [redacted], the owner of Nikki H Nail & Hair Salon located at [redacted] in [redacted], PA am writing this letter to provide you with a written explanation of the circumstances surrounding the complaint made to you by [redacted], a recent customer of ours who came to the salon on Wednesday June 18, 2014 for manicure and pedicure services. As an owner, I take customer feedback and complaints very seriously, and ever since we have been in business, we have never had such a complaint from any of our customers. My policy, which is strictly enforced by my manager, [redacted], is to always be courteous and respective of our customers and employees and to make sure that every customer leaves the salon satisfied and happy with their services. We also make it a policy for our staff to be upfront with our customers regarding pricing on services before the service is done. So when I was notified by [redacted] that this customer complained only about pricing of our services and that she felt deceived by our pricing (having read also the complaint letter sent to us), I was greatly alarmed and had to speak to the individuals involved personally to get an accurate account of the situation. To go a step further, I also wanted to get a party perspective on the situation to make sure all the information made sense so I asked [redacted] for a list of our clients that day who may have witnessed this. Fortunately, I spoke to one customer named [redacted] (her first time at our salon) who remembered the situation and had provided to me her feedback regarding the situation which I will summarize below as well. She also gave us permission to provide you with her contact number (Tel ([redacted]) so you can personally speak with her and get her account of the situation as well. So after speaking with the Salon manager [redacted], our receptionist [redacted] at the time, as well as the Nail specialist [redacted] who performed the services for [redacted], this is their feedback on the situation below.Summary of Incident.[redacted] came to our salon for nail services on Wednesday June 18, 2014. She spoke first with [redacted] our receptionist and according to [redacted], when [redacted] first walked in, she handed a gift card to her for a manicure and pedicure package which was worth $40. She said [redacted] asked her what the price difference was between a regular manicure and a gel manicure and she told [redacted] that a gel manicure was $15 more because a regular manicure is $15 and a gel manicure is $30 if purchased separately. She then told [redacted] that if she wanted the gel manicure then it would no longer be a package price since the gift certificate was for a regular manicure and spa pedicure (this is a special the salon is trying to promote So instead of paying $47 for both services at regular price, the customer who bought the special package would pay only $40 and save $7). So when it was time to pay, [redacted] charged [redacted] an additional $22 because a gel manicure is $30 and a spa pedicure is $32 for a total of $62 and since she had the gift certificate that was worth $40, this was the correct price to charge the customer. [redacted] was not at fault because she provided the customer with the pricing up front, and whether [redacted] misunderstood her, these are the facts. But [redacted] still apologized for the misunderstanding and said that before [redacted] left, she told [redacted] that she hoped that she would not get into too much trouble. Now I believe this is where [redacted]s personal account of the situation is valuable because she said that she heard the conversation between [redacted] and [redacted] regarding the pricing and she said that to her, the pricing was very straight forward and she understood what [redacted] was explaining to [redacted] so she couldnt really understand why [redacted] did not understand as well. I suggest you call [redacted] and ask for her personal account of this situation.Now, in terms of the service, I spoke with [redacted], our nail specialist who had performed the services for [redacted] and shared with [redacted]s comments to the Revdex.com about her unhappiness with the service. This took [redacted] by surprise because according to [redacted] acted very pleased and happy with her service on that day and that [redacted] also asked [redacted] more than two times to have [redacted]s personal business card so that she could request her next time for her services. [redacted] told me that she took almost two times the normal amount of time using pumice stone to work on [redacted]s very badly cracked heels which she acknowledged would normally take medication as well as time to heal because a pedicure is meant to clean and improve the appearance of ones feet and not meant to cure ailments such as badly cracked heels. If [redacted] was expecting her cracked heels to be healed, than she probably should have gone to a doctor to have the proper treatment. [redacted] also said that when [redacted] was paying for her service and was not happy about the price, [redacted] also apologized for the misunderstanding although as I stated before, I felt that [redacted] properly communicated the pricing to [redacted].Finally, [redacted] told me that when she spoke to [redacted] the following day after the service, [redacted] never mentioned about her dissatisfaction with the service, but only complained about the pricing. [redacted] offered to refund her the $7 but [redacted] demanded that we should reimburse her for $15 (the price of a regular manicure). I was confused when I heard this from [redacted] as to why [redacted] would want more money than what she thought she overpaid?I know that this whole account has been long but I felt that it was important to present to you all the information that I was able to gather around this incident. Honestly, if our customer was overcharged for more than the services that were performed on them, we would refund the overcharged amount, but in this case, to be accused of baiting and switching our customers when this was not the case and with no real merit really bothers me. In conclusion, I leave this up to the Revdex.com to decide the best outcome given both accounts of this incident.If you have any questions, you can call me at ###-###-####.Sincerely,