Nikki Tanner Designs Reviews (4)
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Nikki Tanner Designs Rating
Description: Collectibles
Address: 654 Hannisch Drive, Roseville, California, United States, 95678
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Review: I purchased a product from this business and never received the product or a refund. The owner did not respond to emails and disappeared.
On December 2, 2012 I ordered (Order #[redacted]) a Baby's First Christmas ornament for my infant daughter's first Christmas from this company's shop (nikkitannerdesigns) on Etsy.com (Transaction ID [redacted]). I paid $25 for the item and it was scheduled to ship by December 21, 2012. I paid in full and emailed ([redacted]) pictures of my baby to be used and all of the details needed for the ornament and then never heard from the business owner. She apparently did this to a LOT of people because around Christmas she started getting lots of negative reviews that people were receiving their items very late and then not at all, and had received very little to no contact from her. On Feb. 3rd, after several unsuccessful attempts to contact the seller through email without a response, I finally decided to file a dispute so I would get my item that was already over a month late. Instead of receiving a refund or my item I received nothing...ever. I used PayPal but they would not refund my money because I had passed the deadline for refunds (45 days). Etsy will not allow the business to sell on the website but that does not resolve my issue. [redacted] collected my money and did not send me a product, so she stole from me. This happened to many other people too who never heard from the business owner again. Etsy closed the case in Novembe 2013 despite me never hearing from the company nor receiving a refund, so [redacted] did not provide what I paid for and she walked away with my money without any repercussions. According to reviews on various websites that come up when you search [redacted] Designs, she has taken money from a lot of people whom have not received the merchandise they paid for. So she has scammed hundreds or thousands from people by taking money and not fulfilling orders.Desired Settlement: I just want my money ($25) back at this point and I want her to be held responsible for all of the money she stole from customers who never received the product they paid for.
Business
Response:
This person has already been in contact with me and I have already explained that I will be sending her a refund and have told her about the numerous refunds and orders fulfilled for others. A refund has already been agreed to by both parties and nothing further is needed.
Review: Ordered 2 ornaments from [redacted] Designs on Etsy. Paid by Paypal. Never received.
On 12/3/12 I ordered a "Baby's first Christmas Ornament" (Transaction ID XXXXXXXXX) and an "Our First Christmas ornament" (trans. ID XXXXXXXXX) from [redacted] Designs on Etsy. I paid $20 for each ornament plus $7 shipping through paypal, for a total of $47. The order number is XXXXXXXX. I have never received the ornaments. I have tried to call, email, contact through Etsy and left messages on her facebook page. She never responded and deleted my messages from her facebook page. I have read her feedback on Etsy and it appears that she has done this to many others.Desired Settlement: I would like to receive a refund of $47 to my paypal account.
Review: Product was ordered and paid for, seller never sent item, or refunded money.
I purchased a christmas ornament from the seller through Etsy, on Nov 28, 2012, for $25.Order #XXXXXXXX on Nov 28, 2012
Paid
PayPal
Paid to [redacted]@yahoo.com on Dec 3, 2012.
Not Shipped
Ready to ship in 2-3 weeks upon receipt of payment.
Ship To
[redacted] Ct
[redacted] XXXXX
United States
Shop - nikkitannerdesigns
Email [redacted]@yahoo.com
Contact
Buyer - [redacted] (mbb111)
Email [redacted]@optonline.net
Order - 1 Item
Baby's First Christmas Ornament
Transaction ID XXXXXXXXX
Price
$20.00 USD
Shipping
$5.00 USD
Quantity
1
Item total $20.00 USD
Shipping $5.00 USD
Order total $25.00 USD
Note from Buyer
There's no note from [redacted].
Note from Shop
You're the best customer ever, so I will process and ship your order as soon as I can!! Please make sure to send all info and pictures to me at: [redacted]@yahoo.com
**Due to the increasingly high volume of orders, the cutoff date was moved to November 26th. I will be taking orders, but any orders placed after November 26th will be processed, but can not be guaranteed for Christmas.**
Re: Order #XXXXXXXX on Nov 28, 2012
Between you and [redacted] from nikkitannerdesigns
Add to [redacted] as Unread Report Spam Delete
Re: Order - 1 item
Baby's First Christmas Ornament
Re: Order #XXXXXXXX on Nov 28, 2012
Feb 16, 2013
Show all 3 conversations
Back to top
[redacted] Feb 10, 2013
Invoice: www.etsy.com/your/orders/XXXXXXXX
Hello,
I was wondering if my order will be sent anytime soon?
Thanks,
[redacted] Feb 16, 2013
Invoice: www.etsy.com/your/orders/XXXXXXXX
I sent all the info and pictures when I placed the order, do you still have them?
[redacted] never responded to my messages, or refunded my money.Desired Settlement: I am seeking either the product (which I really did want to buy-- my son's first Christmas ornament) or my $25!
Business
Response:
Initial Business Response
I am happy to send the product. Please email me the pics and info you want for the ornament at [redacted]@yahoo.com
This information was previously lost. Please send it again with instructions as to what color you want along with all the birth info. Thank you.
Review: ORDER PLACED. ITEM NEVER DELIVERED.
Baby's First Christmas Ornament, listing #XXXXXXXX
Between you and Nikki Tanner from nikkitannerdesigns
Re: Listing
Baby's First Christmas Ornament
Recent conversations with [redacted] (nikkitannerdesigns)
* 4 Re: Order #XXXXXXXX on Nov 29, 2012 Jan 10, 2013
Show all 2 conversations
* Back to top
Sep 17, 2012
Listing: http://w...
Listing: http://w...
Listing: www.etsy.com/listing/XXXXXXXX/babys-first-christmas-ornament
[redacted],
I am brain-storming and was wondering how this ornament could be made to celebrate the birth of a new daughter who has an older sister. I have a great photo of the two of them together that is priceless. This would be a Christmas gift for the parents.
Please help. I am opened to ideas.
Sep 17, 2012
So do you want th...
So do you want th...
So do you want the ornament for the two of them or for the big sister?
Sep 17, 2012
I would like to g...
I would like to g...
I would like to give it to the parents for Christmas.
Sep 17, 2012
So you want both ...
So you want both ...
So you want both of the girls on it? Do you have two pictures or just one of them together?
Sep 17, 2012
Nicki, I have one...
Nicki, I have one...
Nicki,
I have one picture with both girls. Would I get a price break if I bought three ornaments...one for each of the girls and one for the parents? One would say Big Sister, one Little Sister and one Our Girls or something to that effect. The picture is one photo used in the birth announcement for the newest daughter with both girls in the picture.
Looking forward to hearing from you.
Sep 17, 2012
I can give you a ...
I can give you a ...
I can give you a 15% discount for the purchase of three ornaments. Just let me know when you are ready to purchase and I'll give you the promo code!
Nov 25, 2012
How do we do the ...
How do we do the ...
How do we do the layout for this. It will be for two sisters -a 3 year old and a 9 month old. It will have birth info for both. A keepsake for the parents of their two daughters. I have birth announcement pictures of both girls.
Let me know what to do next. This is a Christmas gift.
Nov 26, 2012
Have you purchases already? If not, go ahead and do so and send me an email at: [redacted]@yahoo.com and make sure to let me know what you want each ornament to look like. Do you want one for each girl and then one together?
Order #XXXXXXXX on Nov 29, 2012
* Paid Paid Not Paid Not Paid
PayPal
Mark as Paid
Paid on Nov 29, 2012.
Paid to [redacted]@yahoo.com on Nov 29, 2012.
* Shipped Shipped Not Shipped Not Shipped
Rescheduled to ship by Dec 20, 2012.
Scheduled to ship by Dec 20, 2012.
Ship To
[redacted] Drive
[redacted] GA XXXXX
United States
Paid Paid Not Paid Not Paid
PayPal
Mark as Paid
Paid on Nov 29, 2012.
Paid to [redacted]@yahoo.com on Nov 29, 2012.
* Shipped Shipped Not Shipped Not Shipped
Rescheduled to ship by Dec 20, 2012.
Scheduled to ship by Dec 20, 2012.
Ship To
[redacted] Drive
[redacted] GA XXXXX
United States
Shop - nikkitannerdesigns
* Rating 221, 63% positive
* Email [redacted]@yahoo.com
* URL http://www.etsy.com/shop/nikkitannerdesigns
* Contact
Buyer - [redacted] (angelaschofield)
* Rating 12, 100% positive
* Email [redacted]@AOL.COM
* Rescheduled to ship by Dec 20, 2012.
Scheduled to ship by Dec 20, 2012.
Ship To
[redacted] Drive
[redacted] GA XXXXX
United States
Order - 1 Item
Baby's First Christmas Ornament
Transaction ID XXXXXXXXX
* Price$20.00 USD
* Shipping$5.00 USD
* Quantity1 Item total $20.00 USD
Shipping $5.00 USD
Order total $25.00 USDDesired Settlement: I WOULD LIKE THE ITEM SENT THE WITH THE SPECIFICATIONS ON THE ORDER. HOWEVER, I AM HESITANT THAT I WILL NOT RECEIVE THE ITEM SO A REFUND WILL HAVE TO DO.
THANK YIU.
Business
Response:
Business' Initial Response
Contact Email: [redacted]@yahoo.com
Please resend info for the ornament to my email included with this response, as I do not have that. I do apologize that your item was never received. If you do still want it, I will gladly make it for you and ship it as soon as possible. Please send all info and pictures to the email address mentioned and I will get to work immediately. Thank you so much and I apologize again.
Consumer's Final Response
Yes, I am satisfied with Nikki's offer to make the item I ordered. I will order it from her later today.
Consumer Response
I was in a dispute with Nikki Tanner regarding a Christmas Ornament I ordered for last Christmas. In a response to the Revdex.com she agreed to make the ornament I ordered, paid for but even after getting the Revdex.com involved I still have not received the ornament.
What is my recourse? All I want is the money I paid for the product I never received. Your company managed to get her to respond. Now all I want is my money refunded and for her to stop doing business.
Looking forward to hearing from you,
Business Response
I asked her to please send the information for me to make the ornament and she never did. I need that information sent so that I can fulfill her order that she has filed a complaint about not receiving. I need an email sent to [email protected] with the pictures and information.