Nikki's Dressing Room

This customer purchased a dress for her daughters prom . She signed that it was the dress she wanted to order and was aware that it could take several months to come in. We always ask the wear date so we know when they need it for. She also signed that she knew this dress could not be cancelled or...

refunded for any reason. During this time period before the dress came in she contacted me and  told me her daughter might not want it when it came in. I told her it is not our policy to refund or exchange dresses. I told her if I could sell her dress when it came in I would then refund her. She said no, I am not sure if she wants to cancel. She was supposed to get back to me which she never did. I left a message to see if they wanted it and never got a response. I had someone who would have taken it and the company was out of this size so I couldn't get it for this other girl. The customer did a chargeback in Mid May and her daughters prom is not until June [redacted] and she signed paperwork stating that. That is why she lost the chargeback. She has no dress and no money because she never came to pick up the dress because they no longer wanted it. I did not lie to her bank. I had all the documentation I needed to win the dispute. The credit card company will always side with the customer if they feel there is any discrepancy. Our policy is clearly stated on her contract, her receipt and at the front desk where she signed the credit card slip. I am sorry this customer is unhappy but when you buy something that is final sale there is a reason. This dress was a special order for her daughter. The manufacturer shipped it to me, they will not take it back and so I can not refund it. The customer is welcome to come pick her dress up at any time. I hope [redacted] enjoys the prom on this coming Thursday.

Review: I purchased a prom dress for my daughter in April of 2014. Weeks went by and I was NEVER contacted to pick up the dress. I called several times and left messages during business hours and was never called back. I finally got a hold of [redacted] on the the phone and told the I no longer needed the dress and I asked for a refund. She stated that they do not do refunds and she still did not have the dress. A month went by with no contact from the dress shop stated that the dress was in. I left messages with no return call. I filed a dipute with my bank, and the [redacted] lied and stated that I refused to pick up the dress. I never received any call from the owner. The bank let this woman keep the money and I still have nothing.Desired Settlement: I want a refund. I had to purchase another dress for the occassion and the dress [redacted] never contacted me or tried to settle with me. Instead she lied to keep the money and the dress.

Business

Response:

This customer purchased a dress for her daughters prom . She signed that it was the dress she wanted to order and was aware that it could take several months to come in. We always ask the wear date so we know when they need it for. She also signed that she knew this dress could not be cancelled or refunded for any reason. During this time period before the dress came in she contacted me and told me her daughter might not want it when it came in. I told her it is not our policy to refund or exchange dresses. I told her if I could sell her dress when it came in I would then refund her. She said no, I am not sure if she wants to cancel. She was supposed to get back to me which she never did. I left a message to see if they wanted it and never got a response. I had someone who would have taken it and the company was out of this size so I couldn't get it for this other girl. The customer did a chargeback in Mid May and her daughters prom is not until June [redacted] and she signed paperwork stating that. That is why she lost the chargeback. She has no dress and no money because she never came to pick up the dress because they no longer wanted it. I did not lie to her bank. I had all the documentation I needed to win the dispute. The credit card company will always side with the customer if they feel there is any discrepancy. Our policy is clearly stated on her contract, her receipt and at the front desk where she signed the credit card slip. I am sorry this customer is unhappy but when you buy something that is final sale there is a reason. This dress was a special order for her daughter. The manufacturer shipped it to me, they will not take it back and so I can not refund it. The customer is welcome to come pick her dress up at any time. I hope [redacted] enjoys the prom on this coming Thursday.