Nikon

The camera was purchased January There was a charge for the first repair May as camera was out of warranty July the camera was sent in for a re-repair and impact damage was noted Photos were provided to the customer along with an estimate which included a discount The estimate was refused by the customer On 10/*/customer requested a refund for the original repair to the camera Due to impact damage (the presence of physical damages) the warranty is void and we are unable to refund the original repair cost Our policy was clearly stated through emails to the customer

The customer was contacted on April **, with an offer to resolve his issueCustomer appears to be satisified with this offer.We will continue to follow up with this customer to be sure that his issue is resolved

The order was returned to Nikon due to a missing or incorrect apartment number on the "ship to" address A [redacted] store pickup is not allowed to protect a customer's order The returned order has been received by Nikon; on 3/*/and a 5-business days to process the refund An email notification will be sent to the customer once the return has been processed and then a credit will appear for this order within 3-business days The 2-billing cycle mentioned for the refund is for when the credit will be reflected on her billing statement

We will reach out to customer and offer a complimentary one-time repair

Customer's camera has been evaluated by service as well as a [redacted] and found to be within specifications and standardsWe are unable to duplicate any issues found by this customer The camera will be sent back and the customer has been provided with support contact information

The customer has been contacted and sent a battery cover on The customer appears to be satisfied with the resolution

Customer's original camera has been replaced but she remains dissatisfied Email requests have been sent on with no response We have requested trouble shooting information but it has not been received to date Third party software is being used to control the camera Although we are attempting to assist customer is not cooperating

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Nikon's faulty implementation should not be my problem I do not accept his as resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer has been contacted via email and sent a pre-paid shipping label Once the camera is received we will do a re-evaluation

The camera was cleaned and sent to the customerWe will also offer a complimentary repair and we emailed the customer a shipping label

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved As of Thursday, October **, at 11:AM, I have not received a notice of shipment Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My requested resolution was RMA & Refund I am currently on vacation, away from home Will not be able to execute the RMA return until Monday Until my money is refunded, I will not consider this complaint closed.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Nikon still in-capable to provide any proof and/or sample image of their definition other than keep saying "camera was evaluated by Nikon and is working within factory specifications." is counter productiveIf Nikon cannot/will not provide any proof and sample images of what they means by within factory specification, what is the point to answer the complain.There is not different than I say the world is like a round sphere and Nikon says the world is a flat land without proof Sincerely, [redacted] **

Customer did not contact Nikon regarding any issues with his D The sensor cleanings he stated were not performed by Nikon Service therefore we are unable to reimburse him However, we have serviced the Dunder the Technical Service Advisory and the camera is presently being shipped back to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved Because after being sent back times and warranty will be over in a few days, I need to have this camera replacedI sent the camera back Friday In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This camera has a damaged aperture lever and the customer was provided photos to show this This type of user damage is not covered under the terms of the Nikon warrantyA 25% discount for repair was offered but refused by the customerThe camera can be cleaned at a discounted price and waiting for customer approval for the cleaning

Nikon has contacted the customer and due to a repeated issue his camera will be replaced This customer appears satisfied with the offer and resolution

Customer's camera and lens has been evaluated and no issues have been found We contacted customer of these findings via email on She has also been provided with information on camera usage and settings For the return of her equipment we provided a tracking number as well Equipment is working according to Nikon standards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Regardless of the address I was also denied the opportunity to cancel my orderI also do not think that 2-weeks is an acceptable amount of time to refund a customer if the product has already been returnedIt is not customer service at allLet alone good customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complain has nothing to do with the "Flare" that happens on cameraMy complain is specific on the "Service Advisory" issue as on your website reads "We have received indications from some users that when photographing scenes in which a bright light source, such as the sun or high-intensity lighting, is at a certain position along the top border of the frame, flare with an unnatural shape may sometimes occur in images captured with the Ddigital SLR camera."And that is what happens to my picture"Unnatural shape" on the top border of the frameI have provide my picture to proof the point and they are still saying it is within the spec.When I request for sample images from Nikon in regard what is their definition of "Unnatural Shape" as well as what is suppose to be appear on the image considered "Within Spec", They are failed to do so.Therefore they can claim what is within the spec and what is not on their own without needs to provide any proofAnd if all Nikon cameras within the Spec and still exhibit the issue, consumer have the right to know before purchase and decide do we still want a camera like it.Also if Nikon believe my camera is normal, why they have me sent it in for repair the second time? If they told me that nothing they can do about it or the camera is back then, I would have a chance to return this camera and get a full refundBut instead they looked at the picture I sent to them and told me to send in the camera for repair the second timeThat cause me not able to return my camera for a full refund because of the length of time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **