I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
In response to the compliant # ***- Creditors Service Agency Inc. Voicemails were left for the consumer We do not leave the name of our company to protect the debtors privacySince under many circumstances voicemail may be accessed by other individual's When calling
into our office youmay be asked for information other than your name We may have more than oneperson with the same name So sometimes additional information is needed to protect the debtors privacy Once we have verified who we are speaking withthey are give the name of the original provider along with the amount theyowe If they need detailed information on the account they would be directed to the original provider or business that they owe. We have a member of the Revdex.com since and have an A+rating.We are a reputable company that has been in business since and we always follow state and federal regulations If the debtor needed additional information on our company we would have been happy to provide him with that information. Thank you,Creditors Service Agency, Inc.*** *** *** ***
*** *** ***This communication is from a debt collectorThis is an attempt to collect a debtAny information obtained will be used for that purpose
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a letter dated April 30, 2016 mailed to Mr. [redacted], General Manager for the dealership, and to Mr. [redacted], Service Manager. [redacted] also is the envelope to Mr. [redacted] marked by USPS as "Return to Sender, Unable to Forward," and a receipt showing West Broad Audi's name and address. I am not sure why this was returned. Mr. [redacted]' was not returned. Other than the response to Revdex.com, neither the General Manager or the Service Manager have contacted me. Mr. [redacted]' response to my Revdex.com inquiry is incorrect in that I did not bring in my vehicle on April 29th with hatch indicator light as an issue. I took my vehicle to West Broad Audi on April 19th for regular service and before departing the dealership saw my hatch indicator light on that had not been on when I dropped off my vehicle. I returned on the April 29th for new tires and to resolve the hatch indicator light issue.
I did have repairs to my hatch done at [redacted] over ten months ago (and almost 15,000) miles ago, and NEVER had a problem with my hatch. I don't understand why I retrieved my vehicle with the hatch indicator light on April 19th, but I did not drop off my vehicle that way. I think this dealership should respect that something happened from when I dropped off my vehicle, and picked it up that the hatch was compromised. Regards,
[redacted]
I have spoken to the client and apologized. He requested the amount he paid for the warranty. I left him a voice message indicating it was $1,334.89.
According to 3 of our employees, Mr. [redacted] used quite a bit of profanity and asked the service advisor to lie about the repair so the repair would...
be covered. They declined. His warranty refund was $334 because it was at the end of the term.(89,000 miles on a 100,000 mile contract.
We will not reimburse Mr. [redacted] any more money.
[redacted]
General Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have reviewed the information presented in regards to the
above referenced case and I would like to present the following response. We
stand behind that work that we performed here at the dealership. We will be
more than happy to have the vehicle brought back in so that we may check the
cause...
and concern with the leaking have the vehicle brought back in so that we
may check the cause and concern with the leaking transmission fluid. Also, if
it determined that the coolant leak is related to the collision or totally
transmission fluid. Also, if it determined that the coolant leak is related to
the collision or totally separated concern, we will advise the customer so that
he may determine if he would like to have the repair done here or back at the
[redacted].We take pride in the work that we do and work hard to ensure
that we are taking care of our customers to the best or our ability. If I may
be of additional assistance in resolving this matter, please advise.Sincerely,[redacted]
This customer brought their vehicle in to our facility with a concern that the air bag light came on. We diagnosed the customer’s concern as a clock spring needing to be replaced. The customer had the 69L2 clock spring cover recall performed at another dealership in March of 2016. The 69L2 stated...
that if the clock spring was bad at the time of the recall, it was to be replaced. If there were no errors at the time of the recall just the cover was to be installed. At the time of the 69L2 was performed at another dealership, there were no problems found with the clock spring, so just the cover was replaced as per the recall. Then in October 2017, the customer came in to have the takata air bag performed, which we did and that has nothing to do with the clock spring either. The customer issues should not be taken up with us, but with Volkswagen of America
I apologize if [redacted] feels that she was threatened. Our collectors are all ACA Certified and would never threaten anyone.All accounts are due in full when received by our office. Our clients have already tried to collect the overdue balance. Our associates would never threated...
anyone with a judgment or court.We do try to explain to all debtors that it will report negatively on their credit report after 30 days. We do encourage them to try to pay before that happens. A payment arrangement was set on the account on 05/25/17. The first payment is due on 06/14/17.The interest on the account is a very small amount. The interest will not be removed, it is in the contract that Ms. [redacted] signed in thePhysicians office. I have to abide by my clients contract.
I have read the information presented in the above
referenced case and would like to submit the following response:The customer came into the dealership on April 29, 2016 with
a concern that the rear hatch light was still on when he hatch is closed. Both hinges
and motors were recently replaced...
at another dealership. There was a function
test and the rear lights were staying on bumper and not moving up. When pushing
the hatch down the lights moved up. It was determined that the rear hatch was
not aligned properly to the body. It was suggested to start with adjusting the
hatch and retesting. The hatch trim had to be removed and installed to gain
access to all adjustment points. After completion, there were no malfunction lights
on. The customer was advised prior to the repair and it was suggested by both you
dealership that did the original repair incorrectly.The only thing that West Broad Audi did was correct and
complete the repair that was performed by another dealer per the customer’s
request. We did not make the original repair. We stand behind that work we do
and would never consider charging the customer if we were in error. Again, we
suggest that the customer contact Audi for reimbursement. We will not be
offering any assistance or reimbursement at this time.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I believe Volkswagen of America did not provide the proper diagnosis on the first go round; if they did I believe they would have repaired the vehicle per their diagnosis. Yes, I did purchase a new vehicle from Audi simply because I was so disappointed and frustrated with Volkswagen and wanted to be sure that I was not going to be visiting that location again. Audi personnel assured me that they are separate from Volkswagen. I hope this is true and not another misconception. I really liked my [redacted] but didn’t want to visit the Volkswagen service department again and therefore went with my next desired car. I can assure you that I will let any and everyone I know that owns a Volkswagen or is considering buying one of my experience with Volkswagen.”Maybe if they had taken the time to explain this to me at first I would have understood and felt better about the situation. I also felt that when they were willing to split the second cost of $400.66 with me was that it was an indication of guilt for missing the first diagnosis. Although I know, Volkswagen is a big corporation, there seems to be a waste of time dealing with them at this point . I have had a few vehicle’s to go in for repairs, but this is the first time this has happened to me
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
In response to the compliant # ***- Creditors Service Agency Inc. Voicemails were left for the consumer We do not leave the name of our company to protect the debtors privacySince under many circumstances voicemail may be accessed by other individual's When calling
into our office youmay be asked for information other than your name We may have more than oneperson with the same name So sometimes additional information is needed to protect the debtors privacy Once we have verified who we are speaking withthey are give the name of the original provider along with the amount theyowe If they need detailed information on the account they would be directed to the original provider or business that they owe. We have a member of the Revdex.com since and have an A+rating.We are a reputable company that has been in business since and we always follow state and federal regulations If the debtor needed additional information on our company we would have been happy to provide him with that information. Thank you,Creditors Service Agency, Inc.*** *** *** ***
*** *** ***This communication is from a debt collectorThis is an attempt to collect a debtAny information obtained will be used for that purpose
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a letter dated April 30, 2016 mailed to Mr. [redacted], General Manager for the dealership, and to Mr. [redacted], Service Manager. [redacted] also is the envelope to Mr. [redacted] marked by USPS as "Return to Sender, Unable to Forward," and a receipt showing West Broad Audi's name and address. I am not sure why this was returned. Mr. [redacted]' was not returned. Other than the response to Revdex.com, neither the General Manager or the Service Manager have contacted me. Mr. [redacted]' response to my Revdex.com inquiry is incorrect in that I did not bring in my vehicle on April 29th with hatch indicator light as an issue. I took my vehicle to West Broad Audi on April 19th for regular service and before departing the dealership saw my hatch indicator light on that had not been on when I dropped off my vehicle. I returned on the April 29th for new tires and to resolve the hatch indicator light issue.
I did have repairs to my hatch done at [redacted] over ten months ago (and almost 15,000) miles ago, and NEVER had a problem with my hatch. I don't understand why I retrieved my vehicle with the hatch indicator light on April 19th, but I did not drop off my vehicle that way. I think this dealership should respect that something happened from when I dropped off my vehicle, and picked it up that the hatch was compromised. Regards,
[redacted]
I have spoken to the client and apologized. He requested the amount he paid for the warranty. I left him a voice message indicating it was $1,334.89.
According to 3 of our employees, Mr. [redacted] used quite a bit of profanity and asked the service advisor to lie about the repair so the repair would...
be covered. They declined. His warranty refund was $334 because it was at the end of the term.(89,000 miles on a 100,000 mile contract.
We will not reimburse Mr. [redacted] any more money.
[redacted]
General Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have reviewed the information presented in regards to the
above referenced case and I would like to present the following response. We
stand behind that work that we performed here at the dealership. We will be
more than happy to have the vehicle brought back in so that we may check the
cause...
and concern with the leaking have the vehicle brought back in so that we
may check the cause and concern with the leaking transmission fluid. Also, if
it determined that the coolant leak is related to the collision or totally
transmission fluid. Also, if it determined that the coolant leak is related to
the collision or totally separated concern, we will advise the customer so that
he may determine if he would like to have the repair done here or back at the
[redacted].We take pride in the work that we do and work hard to ensure
that we are taking care of our customers to the best or our ability. If I may
be of additional assistance in resolving this matter, please advise.Sincerely,[redacted]
This customer brought their vehicle in to our facility with a concern that the air bag light came on. We diagnosed the customer’s concern as a clock spring needing to be replaced. The customer had the 69L2 clock spring cover recall performed at another dealership in March of 2016. The 69L2 stated...
that if the clock spring was bad at the time of the recall, it was to be replaced. If there were no errors at the time of the recall just the cover was to be installed. At the time of the 69L2 was performed at another dealership, there were no problems found with the clock spring, so just the cover was replaced as per the recall. Then in October 2017, the customer came in to have the takata air bag performed, which we did and that has nothing to do with the clock spring either. The customer issues should not be taken up with us, but with Volkswagen of America
I apologize if [redacted] feels that she was threatened. Our collectors are all ACA Certified and would never threaten anyone.All accounts are due in full when received by our office. Our clients have already tried to collect the overdue balance. Our associates would never threated...
anyone with a judgment or court.We do try to explain to all debtors that it will report negatively on their credit report after 30 days. We do encourage them to try to pay before that happens. A payment arrangement was set on the account on 05/25/17. The first payment is due on 06/14/17.The interest on the account is a very small amount. The interest will not be removed, it is in the contract that Ms. [redacted] signed in thePhysicians office. I have to abide by my clients contract.
I have read the information presented in the above
referenced case and would like to submit the following response:The customer came into the dealership on April 29, 2016 with
a concern that the rear hatch light was still on when he hatch is closed. Both hinges
and motors were recently replaced...
at another dealership. There was a function
test and the rear lights were staying on bumper and not moving up. When pushing
the hatch down the lights moved up. It was determined that the rear hatch was
not aligned properly to the body. It was suggested to start with adjusting the
hatch and retesting. The hatch trim had to be removed and installed to gain
access to all adjustment points. After completion, there were no malfunction lights
on. The customer was advised prior to the repair and it was suggested by both you
dealership that did the original repair incorrectly.The only thing that West Broad Audi did was correct and
complete the repair that was performed by another dealer per the customer’s
request. We did not make the original repair. We stand behind that work we do
and would never consider charging the customer if we were in error. Again, we
suggest that the customer contact Audi for reimbursement. We will not be
offering any assistance or reimbursement at this time.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I believe Volkswagen of America did not provide the proper diagnosis on the first go round; if they did I believe they would have repaired the vehicle per their diagnosis. Yes, I did purchase a new vehicle from Audi simply because I was so disappointed and frustrated with Volkswagen and wanted to be sure that I was not going to be visiting that location again. Audi personnel assured me that they are separate from Volkswagen. I hope this is true and not another misconception. I really liked my [redacted] but didn’t want to visit the Volkswagen service department again and therefore went with my next desired car. I can assure you that I will let any and everyone I know that owns a Volkswagen or is considering buying one of my experience with Volkswagen.”Maybe if they had taken the time to explain this to me at first I would have understood and felt better about the situation. I also felt that when they were willing to split the second cost of $400.66 with me was that it was an indication of guilt for missing the first diagnosis. Although I know, Volkswagen is a big corporation, there seems to be a waste of time dealing with them at this point . I have had a few vehicle’s to go in for repairs, but this is the first time this has happened to me
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]