Nile Construction Service

I am sorry to hear about the confusion related to your attempt to purchase a vehicle from Tracy Honda My understanding is that you had a loan preapproved by your credit union but were unaware that they would not finance a commercial vehicle We were unaware of this as well I am also sorry to hear that you were not aware that we would check your credit This should have been more clearly explained to you when you signed the credit applicationWe do not have the ability to remove an inquiry from your credit report You may contact [redacted] directly and request this but my understanding is that since you did complete and sign a credit application (which we have copies of) they will be reluctant to remove any inquiries associated with this attempted transaction

Tracy Honda would be happy to reimburse $plus tax for the cost of the item including installation which was not installed We also apologize for any inconvenience that this caused the customer A check has been issued and will be mailed to the customer unless they would prefer to pick it up

The vehicle purchased had an out of state title We have processed all the necessary paperwork and forwarded to the DMV in Sacramento From there the title will go directly to the customer or in this case, the leinholder, but we have no control over that

Tell us why hereThe refund check was originally sent to [redacted] on 5/15/but was returned to dealer because the loan had not been funded yet The customer has since provided us with the stipulations that the bank was requiring and the loan has been funded The refund check for $3,was sent again to the bank on 7/24/and will be deducted from the loan balance as discussed[redacted] ***General Manager

I was able to confirm this morning that a check was cut to you on 11/11/for the amount of $778.50. Our process is to retain the check until we receive the title from the bank. Once we receive the title the check will be mailed. If this is a problem for you please let me
know. Sorry for any confusion. Sincerely, *** ***General ManagerI was able to confirm this morning that a check was cut to you on 11/11/for the amount of $778.50. Our process is to retain the check until we receive the title from the bank. Once we receive the title the check will be mailed. If this is a problem for you please let me know. Sorry for any confusion. Sincerely, Brett AllenGeneral ManagerI was able to confirm this morning that a check was cut to you on 11/11/for the amount of $778.50. Our process is to retain the check until we receive the title from the bank. Once we receive the title the check will be mailed. If this is a problem for you please let me know. Sorry for any confusion. Sincerely, Brett AllenGeneral Manager

I am rejecting this response because: I did not sing a credit applicationTheir finance department duplicated the *** *** *** *** loan terms on a retail installment agreementI had approved funds and yes, it was not qualified to purchase the vanHowever, your finance ran my credit a few times to try and get if funded by one of your lendersI did not authorize you to run my creditAn apology for not making it clear is not legal authorization, especially since I did not sign to run my credit*** the sales person had me fill out a partial form online, asking for my information "he said just for informational purposes." I want any hard inquiries removed from my fileI signed the terms as noted for my approved loan from *** *** *** ***I never requested financing nor did I authorize for you to run my credit

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. By the next bill cycle, if I do not see changed made thats you promisedFurther action will be taken

Your stating that you did not sign a credit application is simply not true. I was not involved in the transaction but I do have, and can provide you with copies of the credit application that you signedIn an effort to protect your identity I am not comfortable attaching here or emailing a copy but with your permission I can fax or mail you a copy of the credit application that you signed if you would like

Tracy Honda replaced the battery at no charge to the customer This seems to have resolved this problem We are still working with the customer regarding a flashing light on her dash

I am rejecting this response because: According to my documents, we requested the warranty refund back in April 27, I understand the loan issue that cause that refund to be rejectedThis was not my fault that your business could not gather the appropriate paperworks required for the loanAfter that issue was resolved, I assumed that the refund would be process, but it still has not beenI have not seen any proof via email that Tracy Honda had attempted this refundTracy Honda states that it will appear on the next bill cycleI have contacted chase banking, June 27, 2015, in reguard of the refund credited to my auto loanThey said that there have not been any reqesut processed for that refundIt has been over months, I would like my $3,credited toward my auto loan immediately.*** ***

Tracy Honda would be happy to reimburse $299 plus tax for the cost of the item including installation which was not installed.  We also apologize for any inconvenience that this caused the customer.  A check has been issued and will be mailed to the customer unless they would prefer to...

pick it up.

I am sorry to hear about the confusion related to your attempt to purchase a vehicle from Tracy Honda.  My understanding is that you had a loan preapproved by your credit union but were unaware that they would not finance a commercial vehicle.  We were unaware of this as well.  I am...

also sorry to hear that you were not aware that we would check your credit.  This should have been more clearly explained to you when you signed the credit application. We do not have the ability to remove an inquiry from your credit report.  You may contact [redacted] directly and request this but my understanding is that since you did complete and sign a credit application (which we have copies of) they will be reluctant to remove any inquiries associated with this attempted transaction.

I am rejecting this response...

because: I was told by the salesperson [redacted] my lienholder would receive the title in 10 days. After multiple calls into the title clerk leaving messages with no response I was finally able to reach her and she stated she had submitted documents to Sacramento 2/2/17 30 days after we had took possession of this vehicle. We are now at 73 days since taking possession of the vehicle and now cannot drive it as we cannot get this vehicle registered in Oregon without the title.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you Revdex.com for your help.  I would rather get the check by mail and mail to my address: [redacted]Again, thank you so much Revdex.com!  This process may take a long time if I don't do this but with your help it gets more faster than it should.  Consumers needs you!Happy holidays!A million THANKS!Ms. [redacted]

Mr. [redacted],  Attached is a copy of the check which was originally sent to the bank on 5/15/2015.  Due to circumstances beyond our control, the bank was unable to apply the funds at that time and returned the check.  Your loan is in place at this time, the funds have been sent again on 6/24/2015 and I can assure you they will be credited to your account.  I understand your frustration and apologize for the delay in the banks processing of your refund.   Please let me know if there is anything else I can do for you.  [redacted]

Tell us why here... The refund check was originally sent to [redacted] on 5/15/2015 but was returned to dealer because the loan had not been funded yet.  The customer has since provided us with the stipulations that the bank was requiring and the loan has been funded.  The refund check for...

$3,495 was sent again to the bank on 7/24/2015 and will be deducted from the loan balance as discussed.[redacted]General Manager

The vehicle purchased had an out of state title.  We have processed all the necessary paperwork and forwarded to the DMV in Sacramento.  From there the title will go directly to the customer or in this case, the leinholder, but we have no control over that.