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Niles Sales & Service, Inc.

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Niles Sales & Service, Inc. Reviews (1)

We puchased a used 2010 Chevy Silverado 1500 3 weeks ago from this dealer with 44k miles on it and was given a 3 month 3k mile warranty to cover any short term items.. Days after purchase, "service brake system" warning appeared. I called to schedule a service appointment. Since they only have 2 certified technicians, the next appointment to fix the brakes was 10 days out. Took it in, 45 minutes drive, was given an estimate just under $1000. Questioned it and asked from them to review my contract while I wen to lunch. Came back, told it wasn't covered. I asked how long to fix and they stated that they would have to keep it overnight. I left and stated that they will see this on social media. They dropped me off at the airport where I got on a public bus to get home 1 hr later. Next day I called and asked when my truck would be ready and was told by the sales mgr, [redacted], that is was out front now. My wife dropped me off at the dealership and I went to pay. They couldn't find my bill. I then went to service and found out that the sales mgr, [redacted], stopped the work on my brakes. He told me that he could do something if the social media was recanted. I said "no" and asked to pay the entire bill. Service manager agreed that it could be done in three hours and I agreed. [redacted] had a private conversation with the service manager and then came back to me, dropped the keys in my hands and said that he would not allow any work to be performed on the vehicle that I purchased from that dealership 3 weeks prior. Since the warranty was worthless, I took it to my normal mechanic who gladly accepted my business and stated that I was the third person that he knew of that was refused service at Niles Sales and Service becuase of social media reviews and compliants.

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