Sign in

Nilima Inc.

Sharing is caring! Have something to share about Nilima Inc.? Use RevDex to write a review
Reviews Nilima Inc.

Nilima Inc. Reviews (36)

Greetings!As we made several investigation regarding on this matter, we then figured out that a check has been requested to be released for a refund and has been processed last Friday.Regarding on the claim that we do not respond to her emails nor answer her calls, please note that we have a high
volume of calls and in most cases some calls might not be able to get through our system.We do get regular emails and we respond manually to ensure quality of emails, it could have been that the email from the said customer was on que.We will be sending an update as soon as we hear back from our bank.We do apologize for the inconvenience.Regards,*** ***

Complaint: ***
I am rejecting this response because:
The tracking number supplied is invalid, according to *** and their customer service departmentAs the customer service representative, *** *** has made several conflicting and claims about the items being shipped, then not being shipped, then shipped again and finally out of stock, I do not believe that the tracking number supplied is valid and belongs to the items in questionThis business has only made and effort to resolve the issue once I involved the NJ Revdex.comThis complaint will only be closed should I receive the items or a refund
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because:I agree with the restocking fee of $However, I called *** and gave them the tracking numberThey told me that the shipping chage on this exact rug was less than $to have the rug sent to meI was told that there was also a discount involved, but she could not share that information with me. This rug was shipped from *** *** and returned to *** ***I spoke with the office manager, ***, and she said that it was against company policy for her to tell me what the shipping charge was, but that it was NOT $She said she will contact Nilima and try to get this worked out. Why is Nilima charging a restocking fee, when the returned rug did not even go to them?Therefore I am requesting the difference of $to be refunded to me.
Regards,
*** ***

Greetings!There is nothing else we could about this, it was mainly stipulate don our company policy that restocking fee will be deducted, and we took 10% restocking fee for that coz we only charge restocking fee for 10%You have processed the order with us and we did the processing to have the item shipped to you and therefore we are solely responsible on the order not *** ***
We already have refunded you according to the calculations madeThe reason why *** nor *** *** won't discuss these matters it is because the business was made in between our company and theirsIt will be likely inappropriate or disclose any information on the orderThe 10% restocking fee and shipping charges as mentioned were calculated and was deductedThere are no other hidden charges mad on the refund.Thank you!Regards,

Hello, We sincerely apologize for any inconvenience customer (*** may have caused. We already have issued full refund to the customer and canceled the order as the item was out of stockRefund might get delayed due to weekend

Greetings!We do apologize if you had a hard time on this order. Please be informed that a credit memo was sent over to confirm the refund that was processed and yes the refund was for only $461.00. Please note that even if the rug has increased in price but we are honoring the amount you paid...

for which is for only $592.00 and not for $740.00 which is the increased price.Well if we are to calculate the refund that was processed, we only took off 10% Restocking fee out of $592.00 which was clearly stipulated on our policy, and also we have  deducted the shipping charges for $77.00 which cost the return shipping for the item.Therefore the total refund was for $461.00. And as per customers claim that we never have responded on her calls and email, we do have email threads that we could then supply as a proof that there was an email exchange between our company and to the [redacted]We do hope to resolve this matter as the refund has already been processed. Thank you!Regards,[redacted]

Hello!
We do apologize if it seems that she cannot find the Tracking No's validity.
We would like to take this opportunity to provide a proof that the item has shipped and that the Tracking No we have provided from [redacted] is is valid and is not fabricated as per claimed by the customer.
Attached is a screen shot for [redacted] Tracking No : [redacted]
Customer can personally view the details by checking it at [redacted]. By then she can see it for herself since there is no way for us to manipulate or fabricated [redacted] website.
We did as much as we could to render resolution to this matter.
I hope this would be of great help.
Thank you!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not believe it. It seems the only time that this company responds to legitimate complaints is when the Revdex.com gets involved. They also have not given an amount nor do I believe the check would be valid. 
Regards,
[redacted]

Greetings!
We do feel very unfortunate on the complaint that we have from one of our dear customer and that we are willing to work on resolving the issue in no time.
To start over, there was a serious delay on the shipment of the order due to item's availability. But because we were driven to...

satisfy customers needs, we tend to find ways to have the shipment expedited. The customer has inquired several times and she was then informed that it has shipped and yes was true since our warehouse facility already made the shipment. For some unfortunate reason there was a delay on the couriers tracking no which we tried to make follow ups with.
By then the customer asked for a refund but it was too late to cancel the order since the order has shipped as per mentioned above. We did inform her that unfortunately we cannot grant her cancellation and refund request since were just waiting for the tracking to be generated from the courier.
Just in time we received this Revdex.com Complaint, the courier responded with a tracking no. [redacted] Tracking No : [redacted] to confirm the shipment.
Thus, customer was then informed through email and a Voice Mail since we tried calling her over the phone and seemed out of reach.
We do hope this would help resolve this matter.
Hoping for the best!
Regards,
[redacted]

Greetings!Thanks for contacting us regarding on this matter and we are more than glad to assist the customer further regarding on the order. The order was made through [redacted] where we stand as a third party vendor. As a separate and independent company from [redacted] we do have our own Return Policy...

just like any other company. We do accept returns for item ordered within the 30 days grace period regardless of the reason. We will refund in full for any damaged, missing parts, broken item that are returned, other than that we refund partially.Just so we reviewed this order over and over again, this order is long overdue from our Return policy and therefore could no longer be returned.I do hope this will clarify the issue and this will be then resolved.Thank you.Regards,

Hello We never charge customer until we ship their order. Even in this case we just took authorization on customer's card but never actually charged the customer. We voided this authorization on April 25th. Please see below: Apr 25, 2016 11:19:28 AM| CanceledCustomer Notified ...

Credit Card: xxxx[redacted] void - successful. Authorize.Net Transaction ID [redacted]. Transaction ID: [redacted]-void".

Hello!I do understand that the customer has rejected the response.As per mentioned on the response, we already have processed the check request for the refund since her order can no longer be refunded online.Please just allow us 5-10 business days for you to be able to receive teh check through mail.Any inconvenience is regretted.Regards,

Hello!Greetings!My name is Shashi S[redacted] and I have reviewed the current issue going on between [redacted] and one of our representative. I went back and forth from the phone calls and emails from [redacted] and  I believe there was a miscommunication in between the two and the...

faulty part comes from our Representative for she failed to refund [redacted] when she requested the cancellation.I personally would like to apologize to [redacted] and that I myself have already refunded her back on her credit card.She should be receiving by now the credit memo we sent her. We only ask her to give it 5-7 business days for teh credit to be returned back to her card.Once again I do apologize for the miscommunication and we will ensure this won't happen again.Shashi S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I ordered two cases of Splenda from Nilima through the Sears.com storefront. My Sears account was charged Nov. 8, 2017 (the same day I placed the order.) One week later, I received one single box of Splenda that had an expired freshness date of July, 2017. After calling Nilima several times with no answer, I contacted Sears Credit and explained to them what had happened with Nilima. Thank God Sears credited my account for the full amount. I advise not to do business with Nilima. They are a rip-off!

Review: On February 25th, 2014 I ordered my toddlers bed, which money got removed out of my account right the next day. I was informed that I will get my tracking number within 24 to 48 hours. 24 to 48 hours passed and I didn't get my tracking number. I emailed customer service ([redacted]) which she again informed me that she will get back to me in 24 to 48 hours with a tracking number. I let time pass, then reached out to her again on march 6th 2014 which she apologized for not getting back to me but yet informed me my item shipped previous Wednesday night, then again to allow her with 24 to 48 hours to give me a tracking number. I asked for a compensation since my item has been delayed and bad customer service. I had emailed [redacted] I was unhappy about the service and that my toddler has been sleeping elsewhere because of the delay of her bed, I had also said I want a compensation and she stated she can forward my request to higher management and will get back to me once she gets a response. Today I called in since I yet haven't heard back from her with any tracking information and was informed my item was picked up yesterday and put into a van and in transition to deliver, which once again no tracking number was available and my order was barely been sent out. I asked to speak to a supervisor which lady I spoke to on phone she was the supervisor ([redacted])I once again said I want a compensation and she stated she can forward my request to higher management and will get back to me once she gets a response. She stated I don't think it will get approved, there is no guarantee there will be an approval for your compensation. I ordered my item way ahead of time before we got our new house keys, expecting to get my toddlers bed by the time we got our new keys and had settled in to our new home, and yet has not been resolved with any tracking number nor have I gotten my item. I really need this resolved, thank you.Desired Settlement: I want my item as soon as possible, as well as a compensation for the delay of my item not being shipped, and the bad service of not being able to get back to customer with needed information.

Business

Response:

Status:Shipped

Ship Speed:[redacted]

Shipped Via:[redacted]

Estimated Delivery:On or before 4/1/2014

Tracking:[redacted]

We are willing to ofer another 5% off for inconvenience if customer agrees.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I ordered my item a month ahead of time before moving to new home. My daughter has been sleeping on the floor because of the item

not being sent out yet. I never got a tracking number, and always had late responses to my emails. I believe its fair enough to get $80 back of what I payed for my toddlers bed, since all I got back from emails and calls was bad customer service and late/ no responses.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I just received my toddler bed yesterday, and not to mention they sent the wrong crowns for the bed.. its a princess bed and the crowns are not the ones I ordered. . I ordered the crowns like the first picture, open not closed like the second picture. Besides waiting a whole month, now they send the wrong item.. am supper unhappy,

Review: I placed an order on September 3 for a rug which was supposed to be in stock. My money was withdrawn from my bank account on September 15, 2015. I called several times to inquire about delivery, and was never given a satisfactory response. I cancelled my order on October 13, and was told I would receive an email and my account would be credited in 5 Business days. Nothing happened. I called again on November 2. The woman said she would cancel my order. I asked why it wasn't already cancelled. She again said I would would receive a confirmation email and my account would be credited in five Business days. It is now November 11, and I have yet to receive an email or my money. My account still says the order is being processed. I am now filing a complaint with the Revdex.com, as I informed the last woman I spoke with I would do if this matter was not resolved. My order number is [redacted]. I do not want this rug. I want my money and this matter to be resolved. I have sent entirely too much time on this.Desired Settlement: I want my money refunded. I never received this rug. I do not want them to send it because I do not want to have to return it.

Business

Response:

Hello!Greetings!My name is Shashi S[redacted] and I have reviewed the current issue going on between [redacted] and one of our representative. I went back and forth from the phone calls and emails from [redacted] and I believe there was a miscommunication in between the two and the faulty part comes from our Representative for she failed to refund [redacted] when she requested the cancellation.I personally would like to apologize to [redacted] and that I myself have already refunded her back on her credit card.She should be receiving by now the credit memo we sent her. We only ask her to give it 5-7 business days for teh credit to be returned back to her card.Once again I do apologize for the miscommunication and we will ensure this won't happen again.Shashi S[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On August 21, 2014, I placed an order online at www.nilimahome.com for two Dash and Albert rugs totaling 102.90. By August 28th I still had not received a tracking number or confirmation of shipment of goods and email the company and was told that the items were already in transit and I would receive a tracking number within 72 hours. Neither the goods or the confirmation ever came. On September 10th I emailed the company again, and never got a response via email. I then started calling the 1800 number and speaking with [redacted] who, again told me to expect the goods in 72 hours. After several phones call over the last three weeks, I asked for a refund which was promised to me in 24 hours. I still have not received a refund and now I am getting not response via email or phone.Desired Settlement: Full refund in the total of 102.90

Business

Response:

Greetings!

We do feel very unfortunate on the complaint that we have from one of our dear customer and that we are willing to work on resolving the issue in no time.

To start over, there was a serious delay on the shipment of the order due to item's availability. But because we were driven to satisfy customers needs, we tend to find ways to have the shipment expedited. The customer has inquired several times and she was then informed that it has shipped and yes was true since our warehouse facility already made the shipment. For some unfortunate reason there was a delay on the couriers tracking no which we tried to make follow ups with.

By then the customer asked for a refund but it was too late to cancel the order since the order has shipped as per mentioned above. We did inform her that unfortunately we cannot grant her cancellation and refund request since were just waiting for the tracking to be generated from the courier.

Just in time we received this Revdex.com Complaint, the courier responded with a tracking no. [redacted] Tracking No : [redacted] to confirm the shipment.

Thus, customer was then informed through email and a Voice Mail since we tried calling her over the phone and seemed out of reach.

We do hope this would help resolve this matter.

Hoping for the best!

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The tracking number supplied is invalid, according to [redacted] and their customer service department. As the customer service representative, [redacted] has made several conflicting and false claims about the items being shipped, then not being shipped, then shipped again and finally out of stock, I do not believe that the tracking number supplied is valid and belongs to the items in question. This business has only made and effort to resolve the issue once I involved the NJ Revdex.com. This complaint will only be closed should I receive the items or a refund.

Regards,

Business

Response:

Hello!

We do apologize if it seems that she cannot find the Tracking No's validity.

We would like to take this opportunity to provide a proof that the item has shipped and that the Tracking No we have provided from [redacted] is is valid and is not fabricated as per claimed by the customer.

Attached is a screen shot for [redacted] Tracking No : [redacted]

Customer can personally view the details by checking it at [redacted]. By then she can see it for herself since there is no way for us to manipulate or fabricated [redacted] website.

We did as much as we could to render resolution to this matter.

I hope this would be of great help.

Thank you!

Regards,

Review: I ordered a rug on 2/26/14 and was charged $475.35 that day on my credit card. I received an email from them that day confirming the purchase for order #[redacted] and that I would be receiving an email with the tracking information. I called a few days later and was told the item shipped and that I would receive the email with the tracking information. I called twice thereafter and did not get a return call back from them. I called again today and was told by someone by the name of [redacted] that the item is NOT in stock and was not sent that it would be 3-4 weeks before the item was back in stock. I then told them I am no longer interested in the product if it is not in stock and asked her if they charged my credit card. She told me that my credit card was not charged. I called my credit card today and they verified that the charge was placed on my card 2/26/14 in the amount of $475.35. I then called my credit card company again today and told them what happened and that I did not receive the merchandise because it is not in stock and that the charge should therefore be removed from my card.Desired Settlement: I want the charge removed from my card.

Business

Response:

Refund Issued

We apologize for inconvenince and confusions.

Please find you Credit Memo attached

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Michell Delmonte

Check fields!

Write a review of Nilima Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Nilima Inc. Rating

Overall satisfaction rating

Description: House Furnishings & Services, Carpet & Rug Dealers - New, All Other Home Furnishings Stores (NAICS: 442299)

Address: 10 Cambridge Dr, Howell, New Jersey, United States, 07731

Phone:

Show more...

Web:

This website was reported to be associated with Nilima Inc..



Add contact information for Nilima Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated