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Nilima

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Nilima Reviews (7)

Complaint: [redacted] I am rejecting this response because: I do not believe itIt seems the only time that this company responds to legitimate complaints is when the Revdex.com gets involvedThey also have not given an amount nor do I believe the check would be valid Regards, [redacted]

Hello! We do apologize if it seems that she cannot find the Tracking No's validity We would like to take this opportunity to provide a proof that the item has shipped and that the Tracking No we have provided from *** is is valid and is not fabricated as per claimed by the customer Attached is a screen shot for *** Tracking No : [redacted] Customer can personally view the details by checking it at [redacted] By then she can see it for herself since there is no way for us to manipulate or fabricated [redacted] website We did as much as we could to render resolution to this matter I hope this would be of great help Thank you! Regards, [redacted] ***

Greetings! We do feel very unfortunate on the complaint that we have from one of our dear customer and that we are willing to work on resolving the issue in no time To start over, there was a serious delay on the shipment of the order due to item's availabilityBut because we were driven to satisfy customers needs, we tend to find ways to have the shipment expeditedThe customer has inquired several times and she was then informed that it has shipped and yes was true since our warehouse facility already made the shipmentFor some unfortunate reason there was a delay on the couriers tracking no which we tried to make follow ups with By then the customer asked for a refund but it was too late to cancel the order since the order has shipped as per mentioned aboveWe did inform her that unfortunately we cannot grant her cancellation and refund request since were just waiting for the tracking to be generated from the courier Just in time we received this Revdex.com Complaint, the courier responded with a tracking no [redacted] Tracking No : [redacted] to confirm the shipment Thus, customer was then informed through email and a Voice Mail since we tried calling her over the phone and seemed out of reach We do hope this would help resolve this matter Hoping for the best! Regards, [redacted] ***

Greetings!Thanks for contacting us regarding on this matter and we are more than glad to assist the customer further regarding on the orderThe order was made through [redacted] where we stand as a third party vendorAs a separate and independent company from [redacted] we do have our own Return Policy just like any other companyWe do accept returns for item ordered within the days grace period regardless of the reasonWe will refund in full for any damaged, missing parts, broken item that are returned, other than that we refund partially.Just so we reviewed this order over and over again, this order is long overdue from our Return policy and therefore could no longer be returned.I do hope this will clarify the issue and this will be then resolved.Thank you.Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Hello!Greetings!My name is Shashi S [redacted] and I have reviewed the current issue going on between [redacted] and one of our representativeI went back and forth from the phone calls and emails from [redacted] and I believe there was a miscommunication in between the two and the faulty part comes from our Representative for she failed to refund [redacted] when she requested the cancellation.I personally would like to apologize to [redacted] and that I myself have already refunded her back on her credit card.She should be receiving by now the credit memo we sent herWe only ask her to give it 5-business days for teh credit to be returned back to her card.Once again I do apologize for the miscommunication and we will ensure this won't happen again.Shashi S***

Hello!I do understand that the customer has rejected the response.As per mentioned on the response, we already have processed the check request for the refund since her order can no longer be refunded online.Please just allow us 5-business days for you to be able to receive teh check through mail.Any inconvenience is regretted.Regards,

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