This customer called in wanting extended warranty for a trailer purchased in Jan Our year warranty policy is clearly stated within their packet and on our website There were warranty issues address on this trailer that were handled during its warranty periodThis included replacing two of the cracked wheels outside of the warranty time frame in order to help the customer out which was not mentioned that we did this in the complaint.Kaufman Trailers stands by our published policy that we offer a year warrantyWe do not warranty trailers that are a year and a half outside of their warranty time frameWe have discussed this with the customer and he has continued to push the issueThis holds especially true to the car hauling industry since they are putting tens of thousands of miles on a trailer each yearyear outside of the warranty time frame in these circumstances could mean and extra 30,+ miles
This customer called in wanting extended warranty for a trailer purchased in Jan Our year warranty policy is clearly stated within their packet and on our website There were warranty issues address on this trailer that were handled during its warranty periodThis included replacing two of the cracked wheels outside of the warranty time frame in order to help the customer out which was not mentioned that we did this in the complaint.Kaufman Trailers stands by our published policy that we offer a year warrantyWe do not warranty trailers that are a year and a half outside of their warranty time frameWe have discussed this with the customer and he has continued to push the issueThis holds especially true to the car hauling industry since they are putting tens of thousands of miles on a trailer each yearyear outside of the warranty time frame in these circumstances could mean and extra 30,+ miles