Nimbus Communications

The business has responded Please see below:Customer received mugsAll items we sell are first rate direct from manufacturerCustomer wanted to return mugsOur policy is clearCustomer pays return shipping and there is a $return fee to cover our costs of shipping the item to herShe can certainly return them per our policyThe item had no damage or flawsThey did not match her existing dinnerware, which is not our faultShe can return them to The Bowl Company, [redacted] ***They are a discontinued product and no replacement can be received for them so please insure the return for the value of the itemShe has been furnished with this information several times

The business has responded Please see below:already provided emails to you in a previous messageCustomer can certainly return the item and we will issue a refundwas already given a refund for the unsent portion and was offered items of a greater value due to out of stock issueOnce they send the item back, we can issue a refundCustomer can contact Vietri directly to confirm that the gift was indeed authentic and that we received it directly from themAt this point, we consider this case closedShe can return the item for a refund or keep the itemThere is little more we can add to the case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have never received any additional emails from the merchant after the one received in response to Where is my order"I did receive a package last Friday...the ornament is a "second" and has flawsVietri would never Packafe" their ornaments that wayI have taken a picture, unable to attach itI have repackaged it to be mailed back to merchantI do not care to do any further business with this merchant and expect a full refundThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Ynswer Here]
The Bowl Company has terrible unethical customer serviceThe Bowl Company are full of excuses The Bowl Company cannot stand up to admit the large noticeably difference in quality and Bowl Company's altered products they representI wil be sure to remember and pass this on to othe consumers like myself Thank you Revdex.com for all the assistance in trying to help The Bowl Company come to some sort of resolution, which was not acceptable by all meansThank You Revdex.com so much.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by The Bowl Company LLC regarding complaint ID ***.Sincerely,
*** ***

The business has responded Please see below:We responded earlier to the complaintThere is not much we can add other then if you are comparing current products to dinnerware products that were made 10-years ago there may have been some subtle changes in design by the manufacturer and may not exactly match your existing dinnerwareWe sell only first quality, direct from manufacturer itemsIf you do not want the item, we have provided you with the return procedure, however all returns do have a deduction for our actual shipping and handling costsFrom the photos provided, the mugs looked first quality and free of any issuesItems that we ship go through a barcode scan process and with very rare exceptions are incorrect

The business has responded.  Please see below:Customer received 3 mugs. All items we sell are first rate direct from manufacturer. Customer wanted to return mugs. Our policy is clear. Customer pays return shipping and there is a $20 return fee to cover our costs of shipping the item to her. She...

can certainly return them per our policy. The item had no damage or flaws. They did not match her existing dinnerware, which is not our fault. She can return them to The Bowl Company, [redacted]. They are a discontinued product and no replacement can be received for them so please insure the return for the value of the item. She has been furnished with this information several times.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They do not want to work with me obviously, it is very clear with repeated information in the response. Dinnerware I ordered is NOT the same as what was shipped.  I have photos as proof that shows detail of the difference in quality. They denied any difference in the photos. Obviously there is a problem. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have never received any additional emails from the merchant after the one received in response to Where is my order". I did receive a package last Friday...the ornament is a "second" and has flaws. Vietri would never Packafe" their ornaments that way. I have taken a picture, unable to attach it. I have repackaged it to be mailed back to merchant. I do not care to do any further business with this merchant and expect a full refund. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by The Bowl Company LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by The Bowl Company LLC regarding complaint ID [redacted].Sincerely,[redacted]

The business has responded.  Please see below:already provided emails to you in a previous message. Customer can certainly return the item and we will issue a refund. was already given a refund for the unsent portion and was offered items of a greater value due to out of stock issue. Once they send the item back, we can issue a refund. Customer can contact Vietri directly to confirm that the gift was indeed authentic and that we received it directly from them. At this point, we consider this case closed. She can return the item for a refund or keep the item. There is little more we can add to the case.

The business has responded.  Please see below:We emailed the customer several times on the order. 1 of the 2 products were shipped and delivered via [redacted]: [redacted]. Sent her several emails which she did not respond to that had the below message. We offered her two ornaments as...

opposed to one for the out of stock issue. We have issued a refund on the missing ornament since she did not respond. [redacted]email sent below was done on 3 different days[redacted] Hello. The candies ornament is unavailable, but the checking off did ship. If you want a substitute, we have an assorted set of 4 in stock. We can send you 2 of the 4 as a courtesy. I apologize for any inconvenience.
[redacted]