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Nimmer Heating & Air Conditioning

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Nimmer Heating & Air Conditioning Reviews (2)

Business stands by it's original responseThey will not be providing an estimate for Mr***

This customer called Monday, June, 12, at 9:17pm I regret that we were not able to help this customer in the oppressive heat we experienced in JuneThe weekend of June 10th and 11th we received calls and every day thereafter we received - new calls I can tell you that we took all non-emergency calls off the schedule and all of our technicians, installers, office personnel and the owners were working 12- hours a day as soon as that heat wave hit We could not, to our frustration, service the number of customers who called for service during regular or after hours All customers were offered some type of priority, the highest priority going to people with health issues Even then, we could not physically get to them all during regular hours We also were very honest with our customers about the time frame in which we could get to their home Some customers chose to wait (up to two weeks) for service during regular hours, some chose to pay after hours rate to have us come sooner Some chose to have another company service them who could get there sooner than we could None of of those options is the way we want to do business We always want to say "yes, we can get there today" When we cannot get to a customer's home during regular hours, we do charge after hours rates to compensate our employees for working overtime Our after hours diagnostic fee is $178.00, I am assuming that is the fee this customer is referencing that the "pretend" customer was quoted In reference to the warranty, the original installation invoice the the customer has attached here, shows that if the equipment is registered timely, the warranty is upgraded to year parts and one year labor I will attach the warranty information I understand the frustration this customer is expressing over the $they paid to another company, and I think we can help with that The labor portion of the bill is not in warranty, but any parts that possibly needed replacing are in warranty from Bryant If the company that did the work is a Bryant dealer, they will be able to get the parts covered under warranty They may need to do a dealer transfer, but another Bryant dealer can definitely get any parts replaced under the Enhanced Year Warranty Be advised though, that the Bryant manufacturer’s warranty is contingent upon yearly maintenance In reference to the initial installation in 2015, our installations were booked weeks out at the time of your AC failure Again, we were honest about the time frame we could get there (allowing for you to get other quotes and possibly get someone else there sooner), and again, we offered to come the soonest possible for us after business hours at a higher rate, again, so we can compensate the installers for working overtime We also are charged a fee by the credit card company to process payments We do not add this fee unless we know a customer wants to pay by credit card, as we do not want to pass that cost on to those paying with checks I cannot express strongly enough how sorry I am that we were not able to come out right away during regular hours I have attached the waranty informationAnother Bryant Dealer would be able to get any parts replaced by them for this customer under warranty, with this information

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