Ms [redacted] had a discussion about her vehicles with the service director and customer relations managerShe is aware that all of her concerns are issues that are handled directly by GM not Nimnicht ChevroletHer HHR was included in a recent recallShe was provided a rental until the recall could be completed at no cost to Ms StewartShe had an accident with her Equinox and felt it was because of an issue with the vehicleThis to is a concern handled by a specific department in GM, Product Liability, not Nimnicht ChevroletHer Buick was burned in a fire in front of her houseA different case was opened for Mrs [redacted] for this vehicle, again with GM, Product LiabilityAll of these cases were handled directly by GMGM utilized Nimnicht Chevrolet to complete the recall, and supply rentals as necessaryAny additional requests should be directed to GM and specifically her individual case managers, not Nimnicht Chevrolet
Hi Ms
***
I would like to apologize for the inconveniences you have experienced with the loss of your vehicle and the situation with your Gap coverageIn my response, I did not say we could not locate the required documentsThe company that provides the Gap coverage is a 3rd party insurance providerIt is that company that is requesting the information in order to complete their file and provide the coverage you needSo as I stated before, I spoke to the young lady who has submitted the documentation and she states the confusion should be cleared up this week and the coverage you are expecting will be in place to cover the remaining money owed on the vehicleI sorry for any confusion my initial response may have caused
I have spoken to the admin departmentFiles are not kept on the premisesFiles have been received, additional requested info for the GAP ins co has been obtained and submittedThe discrepancy should be rectified by next weekWe will update the customer when the issue is resolved
Ms. Moore,
Thank you for the opportunity to assist in the care of your 2009 Chevrolet Malibu, VIN# [redacted]
Concerning Recall #12106 on Job #2 of your repair order, this is the information from GM.
General Motors has decided that a defect,...
which relates to motor vehicle safety, exists in certain 2008-2010 model year Chevrolet Malibu and Pontiac G6, and 2007-2010 model year Saturn AURA vehicles, equipped with a 4-speed automatic transmission, also 2005-2008 model year Pontiac G6 and 2007-2008 model year Saturn AURA vehicles that are equipped with a 4-speed automatic transmission and were built or serviced with a suspect replacement shift cable. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
WHY IS YOUR VEHICLE BEING RECALLED?
Your vehicle was either built or serviced with a transmission shift cable that has end fitting tabs that may fracture and separate. If the tabs were to separate, the shift lever and the actual position of the transmission gear may not match. With this condition, you would be able to move the shifter to PARK and remove the ignition key, but the transmission gear may not be in PARK. You may not be able to restart the vehicle and the vehicle could roll away after you have exited the vehicle, resulting in a possible crash without prior warning.
WHAT WILL WE DO?
Your GM dealer will install a retainer over the transmission shift cable end fitting. If the end fitting tabs are fractured, the shift cable will be replaced. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20 minutes to 1 hour and 40 minutes, depending on the service required.
DEALER RECALL RESPONSIBILITY
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Concerning Recall #13036 on Job #3 of your repair order this is the information from GM.
General Motors has decided that a defect which relates to motor vehicle safety exists in 2004-2012 model year (MY) Chevrolet Malibu, 2004-2007 MY Chevrolet Malibu Maxx, 2005-2010 MY Pontiac G6, 2007-2010 MY Saturn Aura vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
WHY IS YOUR VEHICLE BEING RECALLED?
On these vehicles, over time an increased resistance can develop in the Body Control Module (BCM) connection system and result in voltage fluctuations or intermittency in the Brake Apply Sensor (BAS) circuit that can cause service brake lamp malfunction. As a result, the service brake lamps may illuminate when the service brakes are not being applied, or may not illuminate when the service brakes are being applied. Additionally, cruise control may not engage. If cruise control is engaged, additional service brake pedal travel may be required to disengage it. Service brake pedal application may not be required to move the shift lever out of PARK, or additional service brake pedal travel may be required to move the shift lever out of PARK. Traction control, electronic stability control, and panic braking assist features, if equipped, may be disabled. Service ESC and/or Traction Control tell-tales may illuminate with this condition. These conditions may increase the risk of a crash.
WHAT WILL WE DO?
Your GM dealer will attach your vehicle’s wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and on the BAS and harness connector, and relearn the brake pedal home position. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20 minutes
DEALER RECALL RESPONSIBILITY
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
As stated above, GM requires us to complete outstanding safety recall repairs before we can release the vehicle to the customer.
I also included the script for the actual repairs for each of the recalls. Neither recall relates to idling issues or catalytic converter concerns. I was going to suggest to your service advisor [redacted] that we get your vehicle back in the shop to make sure that there are no unseen related causes for your issues. She informed me that your vehicle is actually already back in the shop as of this morning.
COMPLAINT: CUST STATES SINCE LAST REPAIR THE RPMS JUMP BETWEEN 2-3
AND 3-4 AND THERE IS NO POWER ON ACCELERATION. ADVISE
CAUSE: SCANNED SYSTEM. CODE SET P0420 - LOW EFFICENT CAT CONVERTOR
TEST DROVE CAR, COULD NOT DUPLICATE CUSTOMER COMPLAINT.
CORRECTION: CUSTOMER DECLINES REPAIRS AT THIS TIME.
As noted by the technician, the vehicle computer has stored a code of P0420 LOW EFFICENT CAT CONVERTOR. And as stated above, neither of the recalls performed are related to this concern. I again spoke with [redacted] concerning the cost of repair. She states depending on what needs to be done the repair can be as expensive as $1400.
If you have any further questions concerning the repair, you can contact your service advisor, Tina, at ###-###-####.
Thanks for the opportunity to assist you
[redacted]
Customer Relations Manager
Nimnicht Chevrolet
Ms. [redacted] had a discussion about her vehicles with the service director and customer relations manager. She is aware that all of her concerns are issues that are handled directly by GM not Nimnicht Chevrolet. Her HHR was included in a recent recall. She was provided a rental until the recall...
could be completed at no cost to Ms Stewart. She had an accident with her Equinox and felt it was because of an issue with the vehicle. This to is a concern handled by a specific department in GM, Product Liability, not Nimnicht Chevrolet. Her 1998 Buick was burned in a fire in front of her house. A different case was opened for Mrs. [redacted] for this vehicle, again with GM, Product Liability. All of these cases were handled directly by GM. GM utilized Nimnicht Chevrolet to complete the recall, and supply rentals as necessary. Any additional requests should be directed to GM and specifically her individual case managers, not Nimnicht Chevrolet
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: this company has not bee truthful from the beginning. I requested a copy of the contract to ensure I receive my FULL benefits which includes car rental. Many GAP insurance co covers such but I am unable to contact the company directly due to the company not submitting the contract when I bought the car. When you buy a car with GAP there is NO reason to be contacting the dealership where y
Regards,
[redacted]
I called Mr. [redacted] today. I apologized for the confusion and the delay in getting him his card. I let him know I put 2 $25 gift cards in the mail for him today. He should receive them by the end of the week.
Ms [redacted] had a discussion about her vehicles with the service director and customer relations managerShe is aware that all of her concerns are issues that are handled directly by GM not Nimnicht ChevroletHer HHR was included in a recent recallShe was provided a rental until the recall could be completed at no cost to Ms StewartShe had an accident with her Equinox and felt it was because of an issue with the vehicleThis to is a concern handled by a specific department in GM, Product Liability, not Nimnicht ChevroletHer Buick was burned in a fire in front of her houseA different case was opened for Mrs [redacted] for this vehicle, again with GM, Product LiabilityAll of these cases were handled directly by GMGM utilized Nimnicht Chevrolet to complete the recall, and supply rentals as necessaryAny additional requests should be directed to GM and specifically her individual case managers, not Nimnicht Chevrolet
Hi Ms
***
I would like to apologize for the inconveniences you have experienced with the loss of your vehicle and the situation with your Gap coverageIn my response, I did not say we could not locate the required documentsThe company that provides the Gap coverage is a 3rd party insurance providerIt is that company that is requesting the information in order to complete their file and provide the coverage you needSo as I stated before, I spoke to the young lady who has submitted the documentation and she states the confusion should be cleared up this week and the coverage you are expecting will be in place to cover the remaining money owed on the vehicleI sorry for any confusion my initial response may have caused
I have spoken to the admin departmentFiles are not kept on the premisesFiles have been received, additional requested info for the GAP ins co has been obtained and submittedThe discrepancy should be rectified by next weekWe will update the customer when the issue is resolved
Ms. Moore,
Thank you for the opportunity to assist in the care of your 2009 Chevrolet Malibu, VIN# [redacted]
Concerning Recall #12106 on Job #2 of your repair order, this is the information from GM.
General Motors has decided that a defect,...
which relates to motor vehicle safety, exists in certain 2008-2010 model year Chevrolet Malibu and Pontiac G6, and 2007-2010 model year Saturn AURA vehicles, equipped with a 4-speed automatic transmission, also 2005-2008 model year Pontiac G6 and 2007-2008 model year Saturn AURA vehicles that are equipped with a 4-speed automatic transmission and were built or serviced with a suspect replacement shift cable. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
WHY IS YOUR VEHICLE BEING RECALLED?
Your vehicle was either built or serviced with a transmission shift cable that has end fitting tabs that may fracture and separate. If the tabs were to separate, the shift lever and the actual position of the transmission gear may not match. With this condition, you would be able to move the shifter to PARK and remove the ignition key, but the transmission gear may not be in PARK. You may not be able to restart the vehicle and the vehicle could roll away after you have exited the vehicle, resulting in a possible crash without prior warning.
WHAT WILL WE DO?
Your GM dealer will install a retainer over the transmission shift cable end fitting. If the end fitting tabs are fractured, the shift cable will be replaced. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20 minutes to 1 hour and 40 minutes, depending on the service required.
DEALER RECALL RESPONSIBILITY
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Concerning Recall #13036 on Job #3 of your repair order this is the information from GM.
General Motors has decided that a defect which relates to motor vehicle safety exists in 2004-2012 model year (MY) Chevrolet Malibu, 2004-2007 MY Chevrolet Malibu Maxx, 2005-2010 MY Pontiac G6, 2007-2010 MY Saturn Aura vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
WHY IS YOUR VEHICLE BEING RECALLED?
On these vehicles, over time an increased resistance can develop in the Body Control Module (BCM) connection system and result in voltage fluctuations or intermittency in the Brake Apply Sensor (BAS) circuit that can cause service brake lamp malfunction. As a result, the service brake lamps may illuminate when the service brakes are not being applied, or may not illuminate when the service brakes are being applied. Additionally, cruise control may not engage. If cruise control is engaged, additional service brake pedal travel may be required to disengage it. Service brake pedal application may not be required to move the shift lever out of PARK, or additional service brake pedal travel may be required to move the shift lever out of PARK. Traction control, electronic stability control, and panic braking assist features, if equipped, may be disabled. Service ESC and/or Traction Control tell-tales may illuminate with this condition. These conditions may increase the risk of a crash.
WHAT WILL WE DO?
Your GM dealer will attach your vehicle’s wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and on the BAS and harness connector, and relearn the brake pedal home position. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20 minutes
DEALER RECALL RESPONSIBILITY
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
As stated above, GM requires us to complete outstanding safety recall repairs before we can release the vehicle to the customer.
I also included the script for the actual repairs for each of the recalls. Neither recall relates to idling issues or catalytic converter concerns. I was going to suggest to your service advisor [redacted] that we get your vehicle back in the shop to make sure that there are no unseen related causes for your issues. She informed me that your vehicle is actually already back in the shop as of this morning.
COMPLAINT: CUST STATES SINCE LAST REPAIR THE RPMS JUMP BETWEEN 2-3
AND 3-4 AND THERE IS NO POWER ON ACCELERATION. ADVISE
CAUSE: SCANNED SYSTEM. CODE SET P0420 - LOW EFFICENT CAT CONVERTOR
TEST DROVE CAR, COULD NOT DUPLICATE CUSTOMER COMPLAINT.
CORRECTION: CUSTOMER DECLINES REPAIRS AT THIS TIME.
As noted by the technician, the vehicle computer has stored a code of P0420 LOW EFFICENT CAT CONVERTOR. And as stated above, neither of the recalls performed are related to this concern. I again spoke with [redacted] concerning the cost of repair. She states depending on what needs to be done the repair can be as expensive as $1400.
If you have any further questions concerning the repair, you can contact your service advisor, Tina, at ###-###-####.
Thanks for the opportunity to assist you
[redacted]
Customer Relations Manager
Nimnicht Chevrolet
Ms. [redacted] had a discussion about her vehicles with the service director and customer relations manager. She is aware that all of her concerns are issues that are handled directly by GM not Nimnicht Chevrolet. Her HHR was included in a recent recall. She was provided a rental until the recall...
could be completed at no cost to Ms Stewart. She had an accident with her Equinox and felt it was because of an issue with the vehicle. This to is a concern handled by a specific department in GM, Product Liability, not Nimnicht Chevrolet. Her 1998 Buick was burned in a fire in front of her house. A different case was opened for Mrs. [redacted] for this vehicle, again with GM, Product Liability. All of these cases were handled directly by GM. GM utilized Nimnicht Chevrolet to complete the recall, and supply rentals as necessary. Any additional requests should be directed to GM and specifically her individual case managers, not Nimnicht Chevrolet
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: this company has not bee truthful from the beginning. I requested a copy of the contract to ensure I receive my FULL benefits which includes car rental. Many GAP insurance co covers such but I am unable to contact the company directly due to the company not submitting the contract when I bought the car. When you buy a car with GAP there is NO reason to be contacting the dealership where y
Regards,
[redacted]
I called Mr. [redacted] today. I apologized for the confusion and the delay in getting him his card. I let him know I put 2 $25 gift cards in the mail for him today. He should receive them by the end of the week.