Nine Stars Group U.S.A. Inc.

Don't buy from this company!!
Purchased a trash can model # ***
The can itself is ok but the company is horrible Had the can for two months and the cover that holds the batteries in fell off into the trash (odd design to put the batteries facing down into a trash can) Contacted company as it seems to be some sort of defect and they wanted no part of helping me In fact after looking further into it the part itself is back ordered due to the ongoing issue I contacted them a second time with the same results Just ended up purchasing a different trash can in the end There two many companies that look out for their customers to argue over a $part!!

I am very unhappy with the Ninestars Group. Their policy is completely anti customer. Then again, I should have checked the many negative ratings prior to purchasing anything from them - that was my fault. I'm not sure why they think it's ok to sell customers defective automatic trash cans that stop functioning within 2 weeks of use. This is what happened to our trash can - it stopped working - just like that. I mailed in the warranty on time, but when I first called, apparently it had not been received. Then they go through this rigmarole of trying to help me, but what do you know, I have to mail the lid to their warehouse - and who knew, mailing it to costs more than the item - and I am responsible for the cost of mailing, even though the company is responsible for selling me a defective product. I did go ahead and send them the defective product, and my package was delivered - but there was no record of it in their system. I had to waste precious time calling to find out what's going on with my product! The saga is ongoing. I will update this review if it ever comes to an end. I am very unhappy with this Company and want to warn other unsuspecting people. It is my hope that the market does the talking and no one buys defective products from this company again.