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Nine Reviews (8)

To whom it may concern: We received the original complaint submitted by Ms [redacted] on June 3rd, regarding the service she experienced at our office in Houston, TexasWe have reviewed the complaint and came to the conclusion that we would offer Ms [redacted] a full refund for all services she paid forAs of today, June 14th, 2016, we have not been able to get in touch with Ms [redacted] to verify information needed for the refundA member of our customer service team will contact Ms [redacted] this morning June 14th, again to complete the refund for her Thank you

We have reviewed the consumer's complaint and the one month refund the consumer was seeking has already been issued It was issued prior to our receipt of the subject complaint.Thank you for your time and attention to this matter

We have contacted the consumer on November 22nd via phone number provided and November 28th via email on file to issue them a credit for the purchase price and have not been able to reach themThe consumer can reach us at [redacted] to speak with customer service regarding their account

We have reached out to Mrs [redacted] regarding her experience with Nine9, but have been unable to get in touch with herNinewould like to resolve any concerns Mrs [redacted] has to the best satisfaction possible for her, and have agreed to her request for reimbursementPlease reach out to our customer service department at [redacted] *** to speak with a specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will contact customer service to resolve the issue Regards [redacted] ***- [redacted]

When talent sign up with our service they agree to a reoccurring monthly service fee as part of our casting serviceMs [redacted] failed to cancel this service by written request (email, fax, postal letter), which resulted in her receiving those feesWe are unable to honor a request for a refund for services that have been rendered

We have reviewed the consumer's complaint Since receiving the complaint we have attempted to contact the consumer directly to clarify any confusion the consumer has with respect to the requirements of our service However, the consumer has not provided a return call It seems as though the consumer is under the impression that professional photography is a requirement for our serviceHowever, that is not the case, the consumer is able to use their own digital photos, our preferred photographers or their own photographer, completely at their discretion Although the consumer claims they were told their account would be deactivated if they did not elect to purchase the professional photography, that is not the case In fact, as of today's date, the consumer's account has remained uninterrupted In addition, the consumer's digital composite card has been submitted to a number of prospective castings.After considering the circumstances, we believe a proper resolution would be two months of complimentary service to give the consumer the opportunity to familiarize themselves with the service more and take advantage of the benefits we provide The consumer can contact our VP of Sales, [redacted] , via email at ***@onesourcetalent.com or telephone at ###-###-#### to have receive their credit.Thank you for your time and attention to this matter

To whom it may concern: This is the corporate office that is responding to the complaint you had initiatedUpon speaking with our staff and the staff in Atlanta, we have agreed upon providing a refund for the set up cost or the account in the amount of $Please contact our corporate office at [redacted] and ask for [redacted] to verify your card informationThank you,

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Address: 2031 E Timberlake West Dr, Shelton, Washington, United States, 98584-7929

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