Nine9

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12628917, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: First of all they've never reached out the me sines I called and cancelled my monthly fee and how I told them I was unhappy with my money spent at there locationIt's literally been weeks since I've even been enrolled so I don't agree with y'all saying how I've just been with them, plus they're sending me casting calls I could've easily found on my ownIf I don't get a full refund I'd be happy with a 50% refund!!! Regards, [redacted]

To Whom It May Concern,Although the consumer claims they spoke with somebody from our customer service department and it took more than a week for her to get a response, our records indicate the same day she requested a refund her refund was issued The consumer makes no claim that our company did not provide what we agreed to provide nor that there was any issue with the service Ultimately, we believe the consumer received the agreed upon services, however in an attempt to satisfy the consumer we extended a refund.We believe this matter has been fully resolved and ask that it be removed from our register of complaints.Thank you

To Whom It May Concern,We have reviewed the consumer's complaint in this matter and submit the following in response to their complaint The consumer's submission to your office does not appear to be a "complaint" at all, instead it appears to be an inquiry into our business In an attempt to be proactive and address any consumer questions or complaints, our office previously reached out to the consumer and provided a thorough one on one tutorial on how the service works Since that time, the consumer has utilized the service nearly times while having their digital composite card submitted to more than casting opportunities In addition, we provided the consumer with three months of complimentary service which they gladly accepted in resolution of this matter.We hope the information provided in this response will assist you in removing this complaint from our active register of complaints.Thank you for your time and attention to this matter

To Whom It May Concern:On April 13th, 2017 [redacted] enrolled with our services in our office in Troy, Michigan. While being enrolled [redacted] was provided with a username and password, and a comp card complete with 10 photos taken in our office that is digital and customizable at the... talents discretion. These photos are to start the casting process the day a talent enrolls with us, and (upon request from the talent) additional photos can be taken at their follow up appointment with our staff (Currently scheduled for April 27th for [redacted] ). [redacted] was requested for a casting call the very next day by our castings department for a fashion show with WALK. The email was submitted to Mr. [redacted] email the morning of April 14th at approximately 8:43AM alerting the talent of a casting call for the next day. The information was sent over to Mr. [redacted] the day after his enrollment with Nine9, and included all of the details for the event. In the email from our castings department, Mr, [redacted] was informed that the fee was was waived (not refunded) for Nine9 talent and they would simply need to provide a paper copy of their Nine9 comp card upon attendance of the show. All of this information was included in the email submitted to Mr. [redacted] gmail email address.Regarding the monthly fee for the service, it is explained to talent that they pay a month in advance and are charged the fee the day of enrollment as we begin to market out talent the day they enroll. Mr. [redacted] has already corresponded with our customer service team as recently as April 20th, 2017 regarding his cancellation request. At this time, we are unable to honor his request for a refund for services he has utilized and received.

Thank you for your feedback regarding your recent experience at our office in Falls Church, Virginia.When we receive an application from an aspiring talent that is interested in the entertainment industry they are set up with an interview to meet with our team in one of our officesAt this initial meeting they are introduced to NineTalent are able to find out who we are, who we have had the pleasure of working with, and how Ninecan benefit themThe fee to get started with Nineis referenced in the initial meeting talent come to, and is discussed at the next interview should a talent decide they did want to proceedMy apologies if this was a miscommunicationThis fee does include setting up a talents marketing materials and photos taken in the officeThese marketing materials are also how we market talent out for jobs and opportunities with clients and directors.We take complaints very seriously and I will make sure this information is forwarded over to managementThank you again for sharing your experience, and I wish you the best of luck in your pursuit into the entertainment industry

Thank you for your response.All of our fees are discussed to any talent that attends any of our open casting calls or auditions. Aspiring talent are made aware that they are coming in for a no cost evaluation when attending. Any talent we do decide to move forward with are explained what the fee they would be paying encompasses and all of the benefits received from joining with Nine9. We encourage talent to get into the entertainment industry in the route that works best for them.We appreciate Mrs. [redacted] coming into our office and wish her the best in her entertainment endeavors.

We have corresponded with the talent on two different occasions regarding this matterOn March 27th, they reached out to a member of our appointments team regarding their service, and a billing representative responded the very same day letting her know our cancellation policies and proceduresThey also received an additional follow up via email on April 6th,

I have reviewed Mrs***' request with our management team and have agree to a partial refund. A member of our customer service team will be reaching out to Mrs*** to rectify this matter for her

We have reached out to this client both by phone and email provided to attempt to rectify the situationAs of November 16th, at 10:AM we have yet to receive a response. We encourage any talent to reach out to us either via email at ***@nine9.com or via phone at *** ***
*** Thank you

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12672550, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:The business should state upfront that there is a monetary commitment to even be considered for any castingsThe employee interviewer asked after my photo was taken if I wanted to commit $to advance my modeling work, it was advertised as a casting call for hit shows which should not require a monetary investmentYou should have to put in your ads, you will require people to pay to playThere are real companies who are looking to cast for shows and they do not require a $investmentYou are taking advantage of people who just wanted to be an extra
Regards,
*** ***

Since this complaint has been received we have reached out to the talent and provided her with confirmation that her account has canceled and she will no longer receive automated charges for our servicesWe have provided her information outlining our services and also explained why we are unable to
refund her for her services purchased as her comp card fee was paid for a composite card creation, and our services have been rendered to the client

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAs well as having the $refunded I would like to have the account closed so that there are not further monthly chargesI requested that the account be closed in my initial email; however, we are still casting call emails which suggests that the account is still active.
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** *** ***the ad stated they were hiring for *** *** Plays in which was an untrue statement reach out to Mr Perryfor a response but I will take this mattered with my lawyer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We received the cancellation request for this talent within minutes of her initial Revdex.com request We have contacted the office manager of the location to confirm what transpired with the situationIn conclusion we have agreed to provide the talent with the look professional photo packageShe may
contact our corporate office at the number in their paperwork to schedule this shoot

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12628917, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customer attended a workshop for modeling on December 3rd, in our office in Falls ChurchThese workshops are an added part of our services we offer for clients we sign onAll talent are encouraged to come by themselves as the office area is small and the class is only open to talent that
are with NinePrior arrangement may be made provided the talent had contacted our office beforehandThe client did not contact our office to let us know she was bringing a guest to the class. As a courtesy for her inconvenience with her guest we would like to issue her a credit of $The fee she is looking to get refunded is for a service that has been completed as she has received emails for casting calls she's been requested for, as well as a comp card being created. The customer can call or email talent services at *** *** *** or ***@nine9.com if she ever has any questions or concerns with our services

Each of our talent that enrolls in our services agrees to the non-refundable set up cost of their enrollmentFor Ms***, this fee would have been $for a year of service. We have received her cancellation request to deactivate her her account and membershipSince receiving that
request, Ms*** has continued to log into the account (Most recently on May 5th, 2017) and utilize our servicesWe would be more than happy to honor her request for a refund if she is no longer interested in our services providedPlease call our customer service department to speak with a staff member to process your return.Thank you