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Ninety Degrees Apartments

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Ninety Degrees Apartments Reviews (8)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I just received another call from this company requesting payment of the $This is harassmentIt needs to stopThe response did not resolve anything Regards, [redacted] ***

I apologize once again for any confusion there may have been in regards to the application process We strive for excellent customer service and look to maintain a positive experience for each prospect and/or resident that comes through our doors The total charges were explained to [redacted] when she phoned in to let us know that she had put a stop payment on the check At that time she was informed that there would be a return check fee of $in addition to the $application fee The return check fee was due to stop payment and a fee we incure as a company which would then be charged back to the applicant and/or resident The leasing professional here at Ninety Degrees explained this to [redacted] over the phone directly I hope that this clears things up a little and as to why there is still an outstanding balance on the applicant.Sincerely,Ninety Degrees Management

Dear Ms [redacted],I apologize for any misunderstanding there may have been during your application process.  Although we were waiving said fees during the time of your application being submitted, we still do collect fees in full and the amount is then credited back to you upon move in....

 I did notice the discrepency on your move in cost sheet, but there were also notes in the file stating that the fees were being waived.  When you had called our office to cancel you were notified that we had already processed your payment and we would refund you the difference from the application fee.  You then called to state you put a stop payment on the check and would provide us with the $35 application fee in another check.  An employee did mention to you that there would be a return check fee charge in the amount of $35 in addition to the $35 application fee; after tax $71.40.  We did receive your $35 check that was processed and later when the return check fee was posted to your account we sent the file forward to our collections department to collect the balance that was brought to your attention on 10/27/2014.  I have attached the check that was returned due to stop payment.  Please feel free to email me directly with any further questions you may have.Thank you,Ninety Degrees Management

I apologize once again for any confusion there may have been in regards to the application process.  We strive for excellent customer service and look to maintain a positive experience for each prospect and/or resident that comes through our doors.  The total charges were explained to [redacted] when she phoned in to let us know that she had put a stop payment on the check.  At that time she was informed that there would be a return check fee of $35 in addition to the $35 application fee.  The return check fee was due to stop payment and a fee we incure as a company which would then be charged back to the applicant and/or resident.  The leasing professional here at Ninety Degrees explained this to [redacted] over the phone directly.  I hope that this clears things up a little and as to why there is still an outstanding balance on the applicant.Sincerely,Ninety Degrees Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  i just received another call from this company requesting payment of the $35.00. This is harassment. It needs to stop. The response did not resolve anything. 
Regards,
[redacted]

I apologize once again for any confusion there may have been in regards to the application process.  We strive for excellent customer service and look to maintain a positive experience for each prospect and/or resident that comes through our doors.  The total charges were explained to [redacted] when she phoned in to let us know that she had put a stop payment on the check.  At that time she was informed that there would be a return check fee of $35 in addition to the $35 application fee.  The return check fee was due to stop payment and a fee we incure as a company which would then be charged back to the applicant and/or resident.  The leasing professional here at Ninety Degrees explained this to [redacted] over the phone directly.  I hope that this clears things up a little and as to why there is still an outstanding balance on the applicant.Sincerely,Ninety Degrees Management

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  i just received another call from this company requesting payment of the $35.00. This is harassment. It needs to stop. The response did not resolve anything. 

Regards,

Dear Ms [redacted],I apologize for any misunderstanding there may have been during your application process.  Although we were waiving said fees during the time of your application being submitted, we still do collect fees in full and the amount is then credited back to you upon move in....

 I did notice the discrepency on your move in cost sheet, but there were also notes in the file stating that the fees were being waived.  When you had called our office to cancel you were notified that we had already processed your payment and we would refund you the difference from the application fee.  You then called to state you put a stop payment on the check and would provide us with the $35 application fee in another check.  An employee did mention to you that there would be a return check fee charge in the amount of $35 in addition to the $35 application fee; after tax $71.40.  We did receive your $35 check that was processed and later when the return check fee was posted to your account we sent the file forward to our collections department to collect the balance that was brought to your attention on 10/27/2014.  I have attached the check that was returned due to stop payment.  Please feel free to email me directly with any further questions you may have.Thank you,Ninety Degrees Management

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Address: 18440 N 68th St, Phoenix, Arizona, United States, 85054-9127

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