Sold junk appliances. Came to repair a week later, took most of the parts and ignored our calls. I Paid ***, of ***'s 275.00 cash for a Kenmore washer and dryer on 1\28\16. Brought them home and never processed one load between the both of them. They never worked. He took hours to reply to us, and reminded us that there were no refunds, but he would fix them. (This can be proven via receipt with 90 day warranty) On 2\1\16, after failure to get him to come make repairs, despite claiming he would, I single handedly loaded both appliances and drove them to his house. He claimed they would work, so I highhandedly brought them back, hooked them up, and they did not work. More days and ignored attempts to contact him went by. On 12\4\16 I stopped at his house/place of business, and persistently insisted that he come fix the appliances, he said he was coming that day, so my wife and I canceled plans. He never showed. On 2\5\16 he contacted me at 9am and said he
Sold junk appliancesCame to repair a week later, took most of the parts and ignored our calls
I Paid ***, of ***'s cash for a Kenmore washer and dryer on 1\28\Brought them home and never processed one load between the both of themThey never workedHe took hours to reply to us, and reminded us that there were no refunds, but he would fix them(This can be proven via receipt with day warranty)
On 2\1\16, after failure to get him to come make repairs, despite claiming he would, I single handedly loaded both appliances and drove them to his houseHe claimed they would work, so I highhandedly brought them back, hooked them up, and they did not work
More days and ignored attempts to contact him went by
On 12\4\I stopped at his house/place of business, and persistently insisted that he come fix the appliances, he said he was coming that day, so my wife and I canceled plansHe never showed
On 2\5\he contacted me at 9am and said he
Initial Business Response /* (1000, 9, 2015/08/21) */
I will be replacing the unit with another washerAll I ask is that she pays the difference of the value in the machinesThis machine I will give her is a newer version
Initial Consumer Rebuttal /* (3000, 11, 2015/08/22) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I don't feel that I should have to pay more moneyThe machine is still under warrantyHe originally offered to fix the machine or replace is at no cost to meI asked him to fix it he agreed, and kept promising me to come and put the part inNever got back to me in fact avoided coming to the door and never answering the phone or returning voice mail messagesI don't have a problem in replacing the machine but I don't think I should have to come up with more money
Final Consumer Response /* (3000, 19, 2015/10/07) */
I have a day warranty and have attached a copy of it to the file
Sold junk appliances. Came to repair a week later, took most of the parts and ignored our calls. I Paid ***, of ***'s 275.00 cash for a Kenmore washer and dryer on 1\28\16. Brought them home and never processed one load between the both of them. They never worked. He took hours to reply to us, and reminded us that there were no refunds, but he would fix them. (This can be proven via receipt with 90 day warranty) On 2\1\16, after failure to get him to come make repairs, despite claiming he would, I single handedly loaded both appliances and drove them to his house. He claimed they would work, so I highhandedly brought them back, hooked them up, and they did not work. More days and ignored attempts to contact him went by. On 12\4\16 I stopped at his house/place of business, and persistently insisted that he come fix the appliances, he said he was coming that day, so my wife and I canceled plans. He never showed. On 2\5\16 he contacted me at 9am and said he
Sold junk appliancesCame to repair a week later, took most of the parts and ignored our calls
I Paid ***, of ***'s cash for a Kenmore washer and dryer on 1\28\Brought them home and never processed one load between the both of themThey never workedHe took hours to reply to us, and reminded us that there were no refunds, but he would fix them(This can be proven via receipt with day warranty)
On 2\1\16, after failure to get him to come make repairs, despite claiming he would, I single handedly loaded both appliances and drove them to his houseHe claimed they would work, so I highhandedly brought them back, hooked them up, and they did not work
More days and ignored attempts to contact him went by
On 12\4\I stopped at his house/place of business, and persistently insisted that he come fix the appliances, he said he was coming that day, so my wife and I canceled plansHe never showed
On 2\5\he contacted me at 9am and said he
Initial Business Response /* (1000, 9, 2015/08/21) */
I will be replacing the unit with another washerAll I ask is that she pays the difference of the value in the machinesThis machine I will give her is a newer version
Initial Consumer Rebuttal /* (3000, 11, 2015/08/22) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I don't feel that I should have to pay more moneyThe machine is still under warrantyHe originally offered to fix the machine or replace is at no cost to meI asked him to fix it he agreed, and kept promising me to come and put the part inNever got back to me in fact avoided coming to the door and never answering the phone or returning voice mail messagesI don't have a problem in replacing the machine but I don't think I should have to come up with more money
Final Consumer Response /* (3000, 19, 2015/10/07) */
I have a day warranty and have attached a copy of it to the file