Nippon Auto Service

Complaint: [redacted] I am rejecting this response because: Nippon Auto Service isn't being honest about the partsI have asked them to produce a receipt from their BMW Dealership showing proof that these parts came from BMW and the costAs far as the purchase of the car, I am co owner and my name is on the bill of sale along with my 19yr old son but that's irrevelantThe fact is we were sold a car with two front axles that needed to be replaced without our knowledge about itAny reputable dealership wouldn't have sold a customer a car like that without informing them of this problemNippon Auto states that their mechanic checks all of their cars out before being soldHow could this be an oversightI have proof of the cost and where the parts came from along with the cost of the thermostatI'm just a customer that's unhappy to have dealt with dishonest peopleI tried to get this problem resolved earlier before I filed this complaintHowever; one of the owners ( Fernando ) wanted me to pay $$for the axles and I refused toWe paid the asking price for this vehicleRegardless of the outcome, we feel as though Nippon should have been upfront about the problems this car had although it was sold as is but to replace two front axles is a costly job that they should have fixed before selling the vehicle Regards, [redacted]

We have resolved problem with customercustomer will pay$for the repairwe will cover the differencewe just ordered the parts and will ship them to him right away

We have gone above and beyond for this customer. he called us telling us he has a problem with his suspensionhe sent me
a bill from a bmw from where he lives and showed me a bill totaling over $of repairs for his suspensionso I told him we will call our bmw dealer for our pricewe called and they told me the price was going to be $which is 50% off the price he was going to spendcustomer receipt is in attached file from his bmw dealerso I told him I cannot pay for the whole amountto please help us with atleast $and we will pay the restso customer pays the $by credit card over the phonewe then proceeded to order the part and also order a thermostat which cost me $which I did not charge himwe also shipped the parts all the way to buffalo which also cost me around $then he gets the partshe calls me a few days later saying that I ripped him of! he said these parts he can get them for at lease $or $dollarsi was telling him I have no control what bmw sells me the parts forhe should have complained to his bmw dealer and harassed them for the price he was going to get the parts forto me it looks like hes trying to get the parts for freeattached also is our as is where is form that he signedand here I am spending money on a car that is as is and he is complaining instead of saying thanksi dont know what else to do to satisfy this customermaybe he wants the car for freethis car was for sale for over $and he got the car for $of the original pricethere has to be something you guys can do to help us also...im not in any shape or form trying to insult anyone with what im saying, but to me it looks like there insulting my intelligencekeep in mind a young kid is driving this carits not even this persons carand we all know how 18yr old kids drive cars

Ref: 2006 [redacted] A6 VIN # [redacted], MR. [redacted]This to inform that customer bring the car for repair and all repair was complete and the customer is very satisfied and take delivery of vehicle on 11/20/2014 and I must inform you that customer left a balance of $400.00 witch never paid...

us back.Thank you

Complaint: [redacted]
I am rejecting this response because:
Nippon Auto Service isn't being honest about the parts. I have asked them to produce a receipt from their BMW Dealership showing proof that these parts came from BMW and the cost. As far as the purchase of the car, I am co owner and my name is on the bill of sale along with my 19yr old son but that's irrevelant. The fact is we were sold a car with two front axles that needed to be replaced without our knowledge about it. Any reputable dealership wouldn't have sold a customer a car like that without informing them of this problem. Nippon Auto states that their mechanic checks all of their cars out before being sold. How could this be an oversight. I have proof of the cost and where the parts came from along with the cost of the thermostat. I'm just a customer that's unhappy to have dealt with dishonest people. I tried to get this problem resolved earlier before I filed this complaint. However; one of the owners ( Fernando ) wanted me to pay $$1500 for the axles and I refused to. We paid the asking price for this vehicle. Regardless of the outcome, we feel as though Nippon should have been upfront about the problems this car had although it was sold as is but to replace two front axles is a costly job that they should have fixed before selling the vehicle.
Regards,
[redacted]

We have resolved problem with customer. customer will pay$500 for the repair. we will cover the difference. we just ordered the parts and will ship them to him right away.