NIS America Inc

To whom it may concern:We would like to thank this customer for bringing this issue to our attention, and we apologize for any confusion or inconvenience it may have caused.Due to a clerical error on our side, the incorrect files for the Soundtrack Sampler were given to customers who preordered Ys
VIII: Lacrimosa of DANA on GOG.com, and not the full five tracks that were intendedThis issue was specific to versions of this game purchased from GOG.com, and did not impact those who purchased the game via Steam.We have submitted the correct files to GOG.com, and the full tracks should be available from GOG soonAgain, we apologize for any confusion this may have causedWe recommend that the customer follow up with GOG's support team to receive the updated filesPlease note that it may take up to one week after our response on April 27th, for GOG to receive and uploadthe files.For any issue, we invite any customer that has any problem with one of our products to please contact us directly, so that we can have the opportunity to provide direct support in a timely fashion.Sincerely,

Dear Representative of the Revdex.com,
We received your message with the concerns of our customer in the Case ID [redacted] and your message on how to best handle this situationSince the main information for this customer will be involving their personal address information and a refund, we decided to reach out to our customer directly about this situationWe will be assisting him with the refund that he is looking forIn this situation, we unfortunately were not able to respond to him earlier, but will be assisting him fully at this timeWe are currently standing by for his response on this case nowEnclosed in this letter we have included the response I have written to him on his caseI will not be attaching the return postage I gave him in this letter that I provided to him since I do not want the risk of his information being posted publiclyHowever to provide proof that we did provide postage his USPS tracking number is: [redacted]
Thank you for helping out with our customerHave a great dayBest wishes,
NISA Online Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find this resolution satisfactory.  The advertised tracks have been provided, and I consider this complaint resolved.
Regards,
[redacted]

Dear Representative of the Revdex.com,We received your message with the concerns of our customer in the Case ID [redacted] and your message on how to best handle this situation.Since the main information for this customer will be involving their personal address information and a refund,...

we decided to reach out to our customer directly about this situation. We will be assisting him with the refund that he is looking for.In this situation, we unfortunately were not able to respond to him earlier, but will be assisting him fully at this time. We are currently standing by for his response on this case now.Enclosed in this letter we have included the response I have written to him on his case. I will not be attaching the return postage I gave him in this letter that I provided to him since I do not want the risk of his information being posted publicly. However to provide proof that we did provide postage his USPS tracking number is: [redacted]Thank you for helping out with our customer. Have a great day.Best wishes,NISA Online Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find this resolution satisfactory.  I consider this complaint resolved.
Regards,
[redacted]

To Whom it May Concern:We have contacted the customer regarding their order #[redacted]. Customer had not opened his order upon receipt. Once he opened it, he discovered the items he had thought were missing. This issue has been resolved.Sincerely,[redacted]i Accounting Department NIS America, Inc....

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