Nisbet, Inc.

I have read your complaint. I am the Sales Manager for Nisbet Brower and would like to address your immediate concern - the counter top warranty.  I was made aware of the counter top issue and asked Mr. Hyams - who has a great deal of experience with laminate counter tops -  to inspect the...

top and address your concerns.  After inspecting the top, Mr. Hyams concluded that the "bubbling at a seam" was water damage.  The damage was caused by water being left on the top in the seam area.  The water soaked into the substrate material of the top and caused the substrate material to swell or "bubble".  The top - both the laminate and the substrate - do have a manufacturer and workmanship warranty, but water damage is not covered.  Unfortunately, I can't replace the counter top at no charge, but I would be able to replace the top at my cost.  If this something that you would like to consider, please contact me at your earliest convenience.                               Sincerely,Rick IannittiSales Manager, Nisbet Brower(513) 619-7066