Nissan 46

The customer's plates were completed and all other concerns should have been taken care ofA manager will be calling the customer to confirm

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The Director of our service departments will be reaching out to this customer personally to go over the events that happened and their concerns

Complaint: [redacted] I am rejecting this response because: Gave and Faxed the supporting papers regarding this matter, Still waiting on a confirmation and or status of the refund check Regards, [redacted]

The manager has sent out a check to the customer which they should be receiving

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have not yet been contacted by anyone from the dealershipI also like to add that my car can be seen by my dash cam heading on rt south towards newark, NJ Regards, [redacted]

A manager will be reaching out to the customer before the end of the day today 7/27/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: After I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the company keeps their promises in regards to the resolution of this complaint # [redacted] Regards, [redacted] ***

Finance manager will reach out to customer

A check was cut for [redacted] *** on October 23, in the amount of $The policy had been active since he bought the car back in January so [redacted] *** does not get a full refund he only gets a pro-rated refund for the time on the policy he did not useCustomers only get a full refund if the policy is cancelled within days of purchaseA copy of the check has been provided

The manager will be contacting the customer to try and resolve this issue

The sales manager will reach out to the customer to handle their concerns and get them their paperwork

We can not by law issue the refund to the customer without proof that the loan was paid in fullThe finance Manager claims he never received the documents in the mailI am asking that a scan of the proof be emailed to me not for actual copies or anything to be notarizedAgain, my email is [redacted] I am trying to expedite this as fast as possible for the customer but only need proof that the loan was paid in fullIf the customer does not wish to provide me with that documentation showing there is no longer a loan on the vehicle then I will issue the refund to the bank she was financing through and if the loan was paid off the bank will issue her a refundThis process will take longer but I can not issue a check to customer with out proof the loan was paid off

Will have Jamie reach out to customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The Internet Sales Manager called me and told me that I could return the car since I am not satisfiedI really don't want to go there anymore I have been there three times already I complained to him personallyface to face and the entire day on June he kept avoiding mewalking aroundhe was so busytold me he would get me matsthen in the end no new matshalf of the scratches on the hood alone were still there after the car was detailed inside and out My solution to the problem still the same they can send me a check for $ and we call it even and I'll make my payments for the next yearsor they can come and pick up the car at my job hours a day they will have access to take it keys will be at the front desk.The $check would make me feel like I paid the price the car was advertised forand I still have the printed page from the dealer for the Memorial Day Weekend Specialsadvertising it for $9,995....CERTIFIED PRE OWNEDwhich was not true.I ended up giving a $down payment and financing over $ 13, They can pick up the car anytimeand send me my down payment.Yours truly, [redacted]

MsR*** has reached out to the customer and taken him off our mailing list

Complaint: ***
I am rejecting this response because:I paid cash and thats what I would like backIf that's a company policy, they should only accept a check with the initial transactionPoor customer experience
Regards,
*** ***

Our service advisor will be reaching out to the customer to over their concerns

The manager has reached out to the customer

Customer will be taken off mailing list